18 jobs found in nairobi

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are recruiting for Quality Assurance Analyst Call Centre Specification Ability to analyze calls and advise in terms of quality regarding customer service standards. Conversant with Claimflux and mambu system. Requirements At least a diploma in a business-related course. Has been working with PCL for at least 1 year in Call Centre.

Introduction Our client, a leading architectural and interior design practice organization working locally and regionally with a wide spectrum of public and private sector clients seeks to recruit an Architect. The Architects' role will involve extensive collaboration with internal and external teams that consist of the client, quantity surveyors, engineers, project managers and graduate architects working in and out of Kenya. Specification Prepare project plans in accordance with the company's Project Planning Manual (PPM) Participate in project review meetings and co-ordinate the project activities in consultation with the Directors. Participate in project Inception, Feasibility and Outline Proposals of projects as directed by the Directors. Responsible for developing the concepts, schemes and developed designs in consultation with the Directors. Oversee and participate in development of production information to ensure that the contractors have all information necessary to build at the time of project award. Prepare and make presentations to relevant stakeholders including clients, consultants, Directors and staff as required. Co-ordinates the activities of other consultants and ensure that the designs are fully coordinated with the project engineers and other consultants on the project. Co-ordinate the tender process and selection of contractors. Oversee the construction phase of the project including chairing of site meetings and inspections and ensuring quality control policies and measure in place are adhered to. Ensure that all construction management documents necessary in the project including Architects Instructions, RFI Responses and Payment Certificates are well documented and issued in a timely manner Oversee bidding and document preparation for new jobs. Provide mentorship to graduate architects. Requirements Bachelor's Degree in Architecture from a recognized university. Minimum 5 years post registration experience as an architect in a busy office. Registration with the Board of Registration of Architects and Quantity Surveyors of Kenya. Member of the Architectural Association of Kenya (AAK) or any other Professional Association. Proficient in use of the following software's: Autodesk REVIT and BIM360 Design, AutoCAD, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MS Project, SharePoint & One Drive). Experience in Sketch Up will be an added advantage. Experience in Design and Construction supervision is a critical requirement. Extensive experience in planning, design and construction supervision of large projects. Knowledge of construction management principles, including CPM scheduling, cost control, change order processes, price/rates evaluation and negotiation, construction techniques, construction standards and contract administration. Ability to communicate clearly and effectively, both orally and in writing to a diverse audience. Organized: Capacity to align with/ formulate a logical approach in project implementation. Consistency in application of required policies and procedures. Analytical: Thoroughly analyses and evaluates alternatives. Pro-active and innovative in problem resolution. Adaptable: Works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities. Ethical: Have a moral code for fairness; tolerance; honesty

Introduction Our client in the Gaming business seeks to recruit an Insight Analyst who will deliver analysis, insight and recommendations that influence business decisions and strategy. Specification Understanding the gaming business in depth to provide models that fit within the proper context. Working closely with several different teams to drive insights, improve products and create more effective marketing campaigns Identifying, designing, and implementing gathered data to create analytic metrics and prototypes used to drive business decisions Requirements An advanced degree in a relevant field (Computer Science/Data Science/Statistics/Applied Math/Physics) Worked in the betting industry for a minimum of 2 years. Good numeric and statistical analysis skills are essential. Good planning skills and ability to follow a schedule. Ability to research soccer matches based on results, soccer tables, soccer fixtures, soccer statistics, soccer teams, soccer players, soccer news. Keep up to date and passionate about football news and information. Good understanding of betting in Kenya and familiar with placing bets with the most popular betting companies (At least 3 of them) Good understanding of betting odds and probability of matches based on the odds.

Introduction Our client in the manufacturing industry seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user's satisfaction. Specification Capable to providing 1st contact resolution, using KB's and Knowledge Articles. Monitoring and responding quickly and effectively to requests received through the IT helpdesk. Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modifying configurations, utilities, software default settings, etc. for the local workstation Utilizing and maintaining the helpdesk tracking software. Documentation of internal procedures. Assisting with onboarding of new users. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Installing, testing and configuring new workstations, peripheral equipment and software. Maintaining inventory of all equipment, software and software licenses. Reporting issues to the Service Desk for escalation. Managing PC setup and deployment for new employees using standard hardware, images and software. Assigning users and computers to proper groups in Active Directory. Performing timely workstation hardware and software upgrades as required. Requirements A Bachelor's degree in Computer Science or IT related courses from an accredited institution. 2-3 years of experience in an Agricultural Industry/Company. Microsoft or Cisco Certifications. Experience in computer hardware maintenance. 1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook) Knowledge of TCP/IP and other networking concepts. Knowledge in LAN/WAN network administration and maintenance. Excellent communication skills (i.e. oral and written) Ability to work independently and efficiently.

Introduction Our client in the manufacturing industry seeks to hire a Senior Application Analyst to support the business applications through its incident management, change management, deployment management, end user support, month end support, GCC management, applications and database management services. Specification Ensuring end users are using the ERP to accomplish business objectives. Ensuring end users are using the Window based applications to accomplish business objectives. Directing and managing the planning, development, installation, testing, modification, and evaluation of all databases and related client services and reporting. Ensuring installed applications running on the databases work as expected and database integrity is maintained. Directing IT services related to the operation, performance, and availability of the database and change management of IT services. Ensuring Compliance with Corporate IT Policy. Requirements A minimum of 5 years relevant working experience. University degree in IT or Business with relevant IT training. Good Technical Knowledge in Data processing systems, Networking, and Systems Development. Administrative Skills and Team Leadership Good Interpersonal Relationship Skills Business Knowledge particularly on Financial systems Must be self-driven and results oriented

Introduction Our client, a leading architectural and interior design practice organization working locally and regionally with a wide spectrum of public and private sector clients seeks to recruit an Architect. The Architects' role will involve extensive collaboration with internal and external teams that consist of the client, quantity surveyors, engineers, project managers and graduate architects working in and out of Kenya. Specification Prepare project plans in accordance with the company's Project Planning Manual (PPM) Participate in project review meetings and co-ordinate the project activities in consultation with the Directors. Participate in project Inception, Feasibility and Outline Proposals of projects as directed by the Directors. Responsible for developing the concepts, schemes and developed designs in consultation with the Directors. Oversee and participate in development of production information to ensure that the contractors have all information necessary to build at the time of project award. Prepare and make presentations to relevant stakeholders including clients, consultants, Directors and staff as required. Co-ordinates the activities of other consultants and ensure that the designs are fully coordinated with the project engineers and other consultants on the project. Co-ordinate the tender process and selection of contractors. Oversee the construction phase of the project including chairing of site meetings and inspections and ensuring quality control policies and measure in place are adhered to. Ensure that all construction management documents necessary in the project including Architects Instructions, RFI Responses and Payment Certificates are well documented and issued in a timely manner Oversee bidding and document preparation for new jobs. Provide mentorship to graduate architects. Requirements Bachelor's Degree in Architecture from a recognized university. Minimum 5 years post registration experience as an architect in a busy office. Registration with the Board of Registration of Architects and Quantity Surveyors of Kenya. Member of the Architectural Association of Kenya (AAK) or any other Professional Association. Proficient in use of the following software's: Autodesk REVIT and BIM360 Design, AutoCAD, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MS Project, SharePoint & One Drive). Experience in Sketch Up will be an added advantage. Experience in Design and Construction supervision is a critical requirement. Extensive experience in planning, design and construction supervision of large projects. Knowledge of construction management principles, including CPM scheduling, cost control, change order processes, price/rates evaluation and negotiation, construction techniques, construction standards and contract administration. Ability to communicate clearly and effectively, both orally and in writing to a diverse audience. Organized: Capacity to align with/ formulate a logical approach in project implementation. Consistency in application of required policies and procedures. Analytical: Thoroughly analyses and evaluates alternatives. Pro-active and innovative in problem resolution. Adaptable: Works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities. Ethical: Have a moral code for fairness; tolerance; honesty

Position: IT Analyst Terms: Temporary Contract-1 year Location: Kenya Main Job Purpose The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams. Job Summary BUSINESS PARTNERING Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan INNOVATION ACTIVATION Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects LEGACY & HERITAGE SERVICES Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities Effectively work with and manage vendors in delivery of application management of L&H Applications Assist with communication and resolution of Incidents for L&H applications Input to review of L&H services within area of responsibility and help develop action plans for these . EXISTING GLOBAL IT SERVICES Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements Align with Unilever standard operating practise in delivery of IT Services Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility Contribute to implementing key actions to address service improvement areas Inputs to and helps define Geography demand for Services and communicates these to Service Lines Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents IT COSTS, PROCUREMENT & CONTROLS Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility COMPLIANCE & DRP Adhere to governance & compliance framework Support Execution of DRP plans as appropriate within area of responsibility PMO Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time OTHER KEY RESPONSIBILITIES Work with 3P in Geography as appropriate Deliver activities to best leverage IT within area of responsibility Key Requirements Bachelor’s degree in IT or a related field. 3 years minimum relevant working experience as an IT Analyst in an FMCG environment Desirable experience in;- Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP Reports design with crystal reports or click view. Microsoft Structured Query Language Database skills Computer Networking Client focused and support orientated A logical and systematic approach to problem resolution across a broad spectrum of technologies Communication and interpersonal skills, both written and verbal Analytical decision-making skills Of added advantage will be relevant experience with IT systems; SAP background, working with vendors; active agile usage and experience in African markets Candidates living with Albinism encouraged to apply

Introduction Our Client, a leading Flower Company seeks to recruit a Human Resources Officer. The Human Resources Officer will be responsible for providing support in functions such as recruitment, payroll, staff compliance, policies, and procedures and disciplinary management. Specification HR policies and procedures. Recruitment. Performance Management. Training and Development. Staff Welfare. Statutory Compliance. Industrial Relations. Documentation and reporting. Dispute resolution and Disciplinary management. Payroll Management. Requirements Bachelor Degree in Human Resource Management or a business related field. A Higher National Diploma in Human Resources. At least five (5) years' experience in a Human Resource Department. MUST have experience working with unions. Building Organization talent. Supervisory Skills. Excellent Planning & Organizational skills. Highly Developed coordination skills. Excellent communication and interpersonal skills. Able to handle issues discretely and confidentially. High level of integrity.

Introduction Our client, a leading architectural and interior design practice organization working locally and regionally with a wide spectrum of public and private sector clients seeks to recruit an Office Administrator. The successful candidate will be the lead person in all administrative, operational and logistical support for the company. Specification Coordinate office activities and operations to secure efficiency and compliance to company policies. Perform planning and coordination of administrative procedures and systems. Submit timely reports and prepare presentations as assigned by the directors. Ability to professionally put together BID information and proposals for the company well enough before the director finally checks them. Ability to proficiently scout for proposed works in newspaper advertisements, company websites etc., apply for the proposed work and present to the directors. Manage information flow in a timely and accurate manner. Coordinating schedule of meetings and appointments for the directors; Monitor costs and expenses to assist in budget preparation. To come up and present a filing system that works for all the ongoing projects To come up with a Document Reference system and book that works for the company. Ensuring building and member safety as it relates to fire and emergency plans. Maintaining and Updating office Inventory, Furniture & equipment in liaison with the Accountant Coordinate and host external events to take place in the space (such as workshops, networking events, etc.) Ensure that all utility bills are settled in time and that there are no service interruptions. Coordinating appointments and travel itineraries for the directors; Undertaking any other office administrative services duties that may be assigned. Requirements Graduate degree A MUST as a minimum preferably in one of the following majors: I.PR & Marketing II.Business Management III.Economics IV.Bachelor of Commerce BCOM] Proficient in Word, Excel, and PowerPoint 3-5 years' experience in an administrative/ customer service/ HR role in a busy customer oriented environment. Excellent organizational and leadership skills Familiarity with office management procedures and basic accounting principles. Qualifications in secretarial studies will be an advantage

Position: Graduate Apprentice- Supply Chain Planning Duration: 1 year Main Job Purpose The Planning Graduate Apprentice will work under the Material Requirements Planner to ensure availability of packaging and raw materials at optimal cost and cash as guided by the factory production plans. Job Summary Creates and communicates the Materials Requirement Plan based on inputs (e.g. stockholding, supplier schedules and constraints, lead times) Checks and validates materials plans with suppliers and communicate exceptions as appropriate Creates and executes material call-off plans, respecting constraints (e.g. lead times, minimum order quantities) Partner with Procurement to optimise supplier relationships Ensures material supplies are in the right place at the right time Life-cycle management including transitions to new materials In addition to material requirements, the specialist may be requested by to champion additional performance areas within the unit Key Requirements Undergraduate degree in STEM or Business course Looking for fresh graduates looking for real working experience Individuals living with Albinism encouraged to apply

Position: Graduate Apprentice-Manufacturing Excellence (ManEx) Duration: 1 year MainJob Purpose TheGraduate Apprentice - ManEX is responsible for the coherent application of WCMtechniques across the sourcing unit.Working under the guidance of the site ManEx coordinator, she/he willapply rigorous cost deployment to convert losses to cost using loss trees andassociated tools. This analysis willsupport the prioritisation of equipment, training and process interventions(4Ms) to eliminate those losses identified. TheGraduate Apprentice - ManEx is the sourcing unit’s assistant practitioner forfocussed Improvement activity and Kaizen.This involves the teaching of problem solving tools and theirframeworks, as well as facilitating the application of best practice andsharing of lessons across the sourcing unit by teaching, coaching and mentoringon WCM issues for all leaders and operators within the sourcing unit . JobSummary Safety - Utilise all appropriate safety and environmental procedures relating to the Sourcing Unit and allocated equipment to ensure a safe working environment for the whole team. Understand the legal responsibility placed upon individuals. Ensure that WCM activities, learning and training are embedded in a positive SHE culture; support teams in assessing risks for Autonomous Activities and Preventative Maintenance including Task Hazard Analysis. Work Place Hazards – Full knowledge of the workplace and hazards within it. Utilise all appropriate safety and environmental procedures for people, processes, materials, products and equipment relevant to the task. Environment – Implement and support WCM issues that reduce environmental impacts and costs associated with utilities, chemicals and product and operational wastes through maximising eco-efficient operation. WCM Facilitation – Full Operating knowledge of WCM pillar structure and how pillars inter-link to deliver and sustain real business improvements. Inculcates the WCM philosophy of eliminating losses and waste across all factory personnel. Facilitate WCM Training Workshops Updating and Maintain Training Database and records Facilitating External Services and payment Updating Global data systems Collating analysing and sharing of OEE analysis and reports Updating of Commons KPI Boards Key Requirements Undergraduate degree in STEM courses Looking for fresh graduates looking for real working experience Individuals living with Albinism encouraged to apply

Introduction Our Client, a leading Tours & Travel Company seeks to recruit an organized, motivated Accounts Payable Manager to increase department accuracy and efficiency and provide strong leadership to our Accounts Payable department. The Accounts Payable Manager will ensure that the department operates smoothly, maintain accurate and complete records regarding payments to suppliers and process payments and hire, train, and support Accounts Payable department and external parties and suppliers. To succeed as an Accounts Payable Manager, you should be focused on optimizing department processes and building lasting relationship with others within and outside of the business. You should be knowledgeable, analytical and decisive with excellent leadership and communication skills. Specification Hiring, training, motivating and evaluating Accounts Payable Staff members. Overseeing routine department activities such as disbursing cheques and processing payroll to ensure that they are completed accurately and on time. Maintaining accurate and complete financial, employee and client records. Maintaining and reviewing of account payable reconciliations. Compiling, analyzing and reporting financial information to management and government agencies Setting and facilitating the achievement of department objectives. Developing, implementing, improving and enforcing budget, policies and department controls to increase accuracy and efficiency. Building and maintaining relationships with employees, clients, vendors and lenders. Enters status change information into perfect accounting software to ensure employee information is accurate and up to date. Requirements Bachelor Degree in Accounting, Finance, and Business Administration or in a related field - Preferably. Certified Accountant (ACCA/CPA). Experience may be required or preferred, particularly in a leadership role. Extensive knowledge about accounting and management principles and Accounts Payable procedures. Excellent communication and interpersonal skills. Proficiency with computers, especially business solutions and bookkeeping software. Strong Planning and problem solving skills. Experience working in a tours and travel company highly desirable Ability to analyze information and processes. Motivation to develop and maintain internal and external relationships. Commitment to ethical behavior with a willingness to adhere to all company policies and current financial legislations.

Introduction Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit an experienced temporary project manager who wants to contribute to the mission its organization. This position will be part of a nascent project management practice within the Global Division, helping to establish efficient project and Budget management and communication methods across the division. The temporary project manager will report to the Director and work closely with business stakeholders, business analysts and finance team. Specification Duration: 6 months, with the possibility of extension. Manage the planning and execution of complex project activities; identify risks and mitigation strategies Manage all aspect of department's budget process including overseeing procurement Work closely with technical leads on detailed designs and estimates for all technology initiatives Conduct vendor assessments and manage vendor relationships during implementation Identifies and analyses operational issues, proposes solutions and identifies steps to resolve them Communicate frequently with project stakeholders; write and present regular project status reports Deliver user-focused solutions on time and on budget by effectively coordinating with Senior Management Build relationships with key business stakeholders Performs special projects and other duties as assigned Requirements Bachelor's degree with at least 5 years of professional work experience as a project manager. Candidate must have experience with large-scale, cross-functional projects. Proficiency with one or more project management approaches Demonstrated competence in managing budgets; experience communicating with business stakeholders at all levels. Strong proficiency with Google Apps; excellent writing skills, presentation and meeting facilitation skills (finalists will be tested)

Introduction Our Client, a leading Media Company seeks to recruit a Director of Broadcasting. The Director of Broadcasting will be responsible for designing, leading and implementing strategies aimed at growing and building broadcasting to be the market leaders in television & radio in the region. A key aspect of the role is to ensure that the company's outstanding levels of service are maintained instilling improvement initiatives where necessary Specification Background and Scope The jobholder leads the broadcasting team to ensure that television, digital and radio units get the necessary support and resources to meet broadcasting business objectives. Ensures that the organization continuously obtains up to date market intelligence and data based information to facilitate sound business decision making and planning. Roles and Responsibilities Lead and develop broadcasting strategies (Television, Digital & Radio) to position the organization as the leading broadcasting media house; Ensuring optimum performance in commercial, programming, in-house productions and news content generation; Promoting innovation in programming, content, look and feel of the stations and exploring newer dimensions in order to attract clients and viewership; Building constructive relationships and continuous management of stake-holder relations; Ensuring that the work culture and working environment in broadcasting division is conducive to optimize employee productivity; Identification of business enhancement projects and initiatives to grow revenue streams existing and new; Using and capitalizing on data, research and market trends analysis for business improvement; Reviewing and approving content, supplier contracts while ensuring operational cost effectiveness. Managing, developing and retaining creative talent for business sustainability. Working Relationships Internal Contacts Board Directors Board Committees Divisional Directors for liaison and support External Contacts Advertising Agencies and other direct advertisers Content suppliers and producers Media Partners Communications authority of the region Government Regulators Consumers and other stakeholders Extent of Authority Over Staff: Manage Talent and Performance To assign and review work progress To obtain market data and intelligence for decision making Financial: Revenue generation vs target Cost Management To prepare and control the broadcasting budgets Requirements Academic: Master's Degree in business management with focus in strategy, business research and development; Experience: Minimum 10 years' experience in business development, preferably in broadcasting media. Experience in digital broadcasting is a key requirement for the role. Demonstrated leadership skills, proven record in strategy development and execution. Skills: Demonstrate record of passion and energy for results with a strong commercial acumen; strong communication and presentation skills; excellent people management and interpersonal skills.

Main Job Purpose This primary role covers a factory site within Kenya. Thisrole’s responsibility is to monitor and control the sites production costs,waste which if done incorrectly will have a significant and material effect forthe site. The role will assist in providing relevant financial and managementinformation, systems and commercial support to the supply chain factoryprocess. Job Summary Provide monthly forecast to actual reporting to budget owners and engaging with budget owners to track budget vs actual. Prepare monthly financial deck to be presented to site Management/Leadership Team providing analysis for labor, production volumes, repairs and maintenance and other production indirect spend etc. Lead and prepare annual budget comparing projected results to prior year, budget and previous forecasts and provide production budgets for financial approval to Production Senior Management, with circulation of approved budget to Finance. Identify cost and asset utilisation improvement opportunities, and co-development of solutions. Perform month-end close, including preparing routine journal entries, analysing monthly P&L and providing required month-end close data to other Finance Team Members Maintain the accounts for all capitalization CWIP, disposal, and transfer of asset according to Unilever accounting standard procedure and policies. Prepare capex site proposals and capital spending project analysis in Marlin (Capex reporting tool) Estimate depreciation for cost schedule and AOP Analysis of operating performance or potential savings using actual, historical and projected data for the location Participate in all audits as required. Timely and accurate reporting of factory results. Communicate with plant personnel and observes plant operations in order to assist with and to make recommendations for improvement in plant operations. Special Projects as required. Key Requirements Accounting graduate & Chartered Accountant. Experience in a multinational company will be ideal. Strong knowledge and practical experience in the application of Microsoft Excel, PowerPoint and Word tools. Good knowledge/hands on of an ERP system- SAP. Demonstrates commitment to the big picture, collectively pursues unselfish goals with humility & invests in making all of us better. Avoids mediocrity, reflects an openness to change, to new experiences & knowledge. Solid technical background with understanding and/or hands-on experience in accounting and analyses. Problem-solving skills and willingness to roll up one’s sleeves to get the job done. Skilled at working effectively with cross-functional teams in a matrix organization. Thrives in a fast pace environment.

Introduction Our Client, a nonprofit organization that provides healthcare services globally seeks to recruit a Scheduler. He/she will execute the planning and related advance & travel logistics for the schedule of the Director. The Scheduler will serve as a point of contact for all internal/external scheduling requests for the Director, and is responsible for improving scheduling templates as needed and scheduling call formats. Specification Help manage all internal and external scheduling requests of the Director. Collect and maintain ongoing scheduling requests ensuring all calendar requests are documented and appropriate review occurs. Oversee all traveling and advance logistics related to the schedule of the Director. Organize trip planning calls with internal/external stakeholders, develop written, detailed schedules, and manage all related travel in conjunction with the schedule and from time to time for the Director. Manage logistics related to the schedule including agenda scope and briefing materials. Coordinate cross-divisionally to ensure that all materials related to the schedule including briefing memos, travel confirmations and speech materials are accurate, timely and are incorporated in the daily briefing binder. Partner with the Administrative Manager to create the Director's call and action lists and help the Director to execute said lists. Develop and improve templates and formats related to the scheduling process. Such materials include scheduling template, scheduling request template, event memo template and final product, and trip call agenda. Complete special projects as required. Oversee the scheduling and briefing materials related to the Director's schedule. Ensure that all materials are accurate and are delivered in a timely manner. The Scheduler will also have the shared assistance of the OOP Intern and will supervise the intern on special projects as needed. Requirements •Bachelor's Degree. Two to six years of related, progressively responsible work experience, including scheduling & travel management experience. Team player with strong interpersonal skills. Self-starter with a high level of creative initiative. Unflappable in face of crisis or high stress situations. •Extremely detail oriented with excellent project management skills, ability to handle multiple projects and tasks, often in a fast paced environment.

Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service. We are hiring for the stated position. Specification The Job Holder will be assisting Customer Service Manager on the following; Strengthen customer service capabilities by developing, updating and enforcing Customer Service standards, procedures and policies within the organization Continuously supervise, train and mentor customer service staff on Customer service best practices Effective floor and queue management using provided tools and systems Resolve escalated and complex customer issues on-time. Build customer relations by interacting with customers on telephone, email, letter or face-to-face Implement and practice the principles of Quality Management System in the daily job activities Deliver regular reports on the company's performance on customer satisfaction. Collection and documentation of all customer feedback obtained through interactions Reviewing team performance regularly against set customer satisfaction goals, to ensure optimal output Requirements Education, Experience and desired attributes; Business-related Diploma/Degree holder from a recognized University (Min - 2nd class upper or equivalent). Professional course in Customer service will be an a Minimum 2 years experience a similar role, preferably in a financial institution with familiarity to the call centre operations. Excellent Customer Service/Communication Skills Strong interpersonal skills Leadership Skills. Computer literate. Time management skills Excellent problem-solving skills.

Introduction Our Client in the Retail Industry seeks to recruit a Branch Manager who will responsible for the day to day running of the branch and ensuring that the activities of various sections are synchronized towards the growth and profitability of the branch. Effectively and efficiently handling customer queries and complaints, ensuring profitability through maximizing sales and creating an excellent shopping experience for customers. Specification 1.Inventory Management A branch manager shall ensure that the customer demands are met efficiently through sufficient product inventory. If this function is not performed properly, the branch might lose customers because of product unavailability. Every branch has a specific level of stock inventory that needs to be maintained and reviewed by the manager. 2.Handling Customer Complaints and Queries - The success of the branch depends upon how happy its customers are. There are many instances when the customer is unhappy about the services provided by the store. It could be due to an unpleasant staff, or because of bad quality. The manager is expected to handle all the complaints and queries faced by the customers in a pleasant way. The ultimate goal should be to gain customer loyalty through effective problem-solving skills. 3.Sales and Revenue Management - The ultimate motive behind keeping the customers happy and increasing customer loyalty is to gain maximum profits through sales and revenue. Branch manager is expected to keep a tab on the daily sales and revenue generated by the branch, and to keep a systematic account for the same. 4.Ensuring Employee Satisfaction - While customer satisfaction is of supreme importance, branch manager should also ensure that the employees are also satisfied in terms of job expectations. For this, it is important that the manager not only motivates the employees to meet their obligation, but to also ensure that they are being trained and equipped for bigger roles in the organization. 5.Advertising and Marketing The market is full of competition, and the retail sector is no different. With each day passing by, the numbers of retail organizations are increasing day by day. Like the customers have a choice of products to choose from, they also have different choices of retail stores. Hence, it becomes really difficult for the manager to ensure customer loyalty and steady profitability. For this purpose, it becomes essential for the manager to work with all the departments and recommend appropriate advertising and marketing policies to attract customers and enhance sales and promotion. 6.Ensuring the security of Company assets and personnel 7.Ensuring compliance with legal and regulatory requirement as well as good corporate governance practices Developing, training, motivating and evaluating staff to achieve highest levels of performance 8.Driving the organization's culture change agenda by living & instilling our core values of teamwork, quality, passion for excellence, honesty, and good corporate governance practices 9.Promoting a culture that reflects the organization's values, encourages high performance, and rewards productivity 10.Carrying out any other roles as may be assigned by Management from time to time Requirements Academic & Professional Qualifications Bachelor's degree or any other relevant qualification At least Three (3) years Professional Qualifications Diploma in Business Management Job Skills & Personal Attributes 1.Formulation of Business Strategy 2.Project Management 3.Analytical skills 4.Good understanding of Finance and Business Development operations 5.Excellent interpersonal and communication skills. 6.Innovative approach to implementation. 7.Lead and create consensus and effect change. 8.Excellent customer Care 9. Good analytical skills 10. Leadership & management skills