CRM Manager -Jumia (Full Time)

  • Jumia
  • Tunis, Tunisia
  • Jan 07, 2020
Full Time Marketing

Job Description

CRM Manager -Jumia (Full Time)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Responsabilities:

  • Ensure the perfect execution of the weekly promotional plan in compliance with existing processes
  • Work closely with the local teams to ensure that customer communication strategy meets requirements
  • Monitor and report the channel performance to Head of CRM
  • Ensure the good implementation of CRM projects defined by CRM Manager
  • Put in place efficient processes to maximize ROI
  • Co Lead A/B teasing
  • Improve and optimize cross-channel communication

Profile Required:

  • Excellent communication skills both verbal and wirtten in French and English
  • Advanced level of computer literacy in Microsoft packages, HTML & SQL
  • Fast learner, accurate, systematic and methodical
  • Ability to organize and prioritize tasks
  • S elf-motivated and driven
  • Minimum 2 years experience

We Offer:

  • A unique education in launching and scaling new internet concepts
  • Become part of highly professional and dynamic team working around the world
  • An attractive salary package
  • An unparalledled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures