21 jobs found in tunisia

Head Of Design - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Coming up with artwork as per agreed theme Setting the visual identity across a multitude of platforms ensuring we stay fresh Keeping your designs relevant in an ever changing market Creating something amazing from nothing as the situation dictates. Contributing ideas and design artwork to the team Create briefs on daily projects and give feedback on work done Manage a team of 4 designers Required Skills & Qualifications Basic qualifications in design/ graphics/ IT Excellent knowledge of design software e.g. Adobe Softwares Excellent presentation and communications skills Organized enough to manage a busy and varied workflow and deliver on time Ability to work on a tigh brief/ schedule Ability to think creatively and produce new ideas and concepts P atient, fast, accurate and neat We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Financial Operation Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey ! Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures

Senior backend developer - Jumia Pay (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Design and implementation of web-based services that are high performing and scalable Expand our micro-services architecture Evolve your technical capabilities to the next level while using state-of-the-art technologies Work with a multidisciplinary team (Developers; DevOps, QA Engineers, Product Owners) oriented to continuous delivery Construct and verify (unit test) software components to meet design specifications Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews Respect and follow the code of conduct, general rules and principles of the company Requirements: Solid knowledge of software engineering principles, algorithms, data structures and Object Oriented Design - Minimum 3/5 years experience Understanding fundamental design principles behind a scalable application User authentication and authorization between multiple systems, servers, and environments Experience with web-oriented technologies (Java/J2EE, GoLang, NodeJS) Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL) Knowledge of product development best practices, continuous delivery and testing (Version control, Unit-Testing or Continuous integration and delivery) Passion to analyze and solve complex technical problems Aware of Performance and Security topics on web development Experience with Agile Methodology Proactiveness, team player and positive attitude Adaptable, meticulous, innovative with good problem-solving skills We Offer: You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support. We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.

Java Developer - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Design and implementation of web-based back-end components that are high-performing and scalable; Participate and improve development processes such as Agile, Scrum and Kanban along with strong robust coordination processes related to software release, deployment and testing. Requirements: Excellent knowledge in Data Structure and Algorithms; Relevant experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container; Strong experience with Maven; Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL); A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube; Experience working with a large code-base and version systems, ideally GIT; Pro-activeness, team player and positive attitude; Adaptable, meticulous, innovative with good problem solving skills; Excellent English skills. We offer: A unique experience in an entrepreneurial, yet structured environment; The opportunity to become part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Logistic Agent - Jumia (Internship) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Créer les retours clients Network : Réception, contrôle qualité et dispatch de la marchandise des vendeurs Réception des retours des transporteurs Effectuer des audits calls Profil Recherché: Avoir le sens de l'écoute et la critique Démontre un degré élève d'iintégrité et de confidentialité Autonomie et Capacité à travailler en équipe Maitrise des outils informatiques et du pack Microsft Office Dynamque et réactif Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises

Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .

Self Sign Up Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions: Traiter les demandes des nouveaux vendeurs reçu sur le site Accompagner les nouveaux vendeurs pour la création de leurs comptes et la mise en ligne des produits Former les nouveaux vendeurs à la gestion de leur boutique en ligne Acquisition de nouveaux vendeurs Profil Recherché: Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Impliqué, axé sur les résultats, méthodique et structuré Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Self Sign Up Agent - Jumia (Full Time) City Tunis Country Tunisia

Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia

Dispatcher - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 20 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Jumia Food est un site de commande d'aliments en ligne qui permet aux consommateurs de commander commodément des repas de leur choix dans leurs restaurants préférés et de les faire livrer directement à leur domicile ou à leur bureau. Tâches principales: Suivi des livreurs : Localisation avant et pendant la commande Prévoir le temps de livraison Préparer l'emploi du temps des livreurs Recensement des incidents Coordination avec les livreurs Profil recherché: Vous êtes dynamiques et aimez le goût du challenge Vous avez le sens des priorités Vous avez un sens d'analyse et de la gestion des réclamations Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuréL'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du mondeUne croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet

Vendor Support Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jum ia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne

IT Representative - Jumia E-Commerce (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mis sio n is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. MainResponsibilities: Support and troubleshooting for Jumia's systems and tools; Documenting new and existing functionalities for online help and internal technical/admin manuals; Coordinate with internal departments to evaluate enhancements and resolve issues; Assist with the user administration of Jumia's systems, including user maintenance, sign-up, reporting and other duties; Research and propose feature improvements to central product team; Configure systems for end users. Required Qualifications: Master or Bachelor Degree in Applied Math, Engineering or Computer science; FluentEnglish, French Action-oriented andperformance-driven; Strong analytical and datamanagement skills; Well organized and very detailoriented; Resistant to stress; Autonomous; Programmingand SQL skills are a big asset What WeOffer: A unique experience in aninternational, entrepreneurial, yet structured environment An unparalleled personal andprofessional improvement as our longer-term objective is to train the nextgeneration of leaders. Theopportunity to be part of a team of talented people with diversebackgrounds.

Financial Operation Agent - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jum ia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures

Strategic Partnerships Manager - Jumia (Full Time) - Tunisia Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Major Duties And Responsibilities Partners (brands, strategic retailers) management, including executive level, contacts in the industry Solution mindset, creative & large deal maker, including a good understanding of retail landscape, deal structures, and relationship management As a member of the Commercial Team, you will develop and execute plans and strategies to achieve revenue goals, growth and market share with your partner across Tunisia. You will coordinate with partners to approach accounts strategically You will be sufficiently familiar with our products and services to engage in thoughtful product discussions and hands-on demonstrations to decision makers and stakeholders A large majority of your time will be partner & customer facing. You will measure the pulse of the market in general, manage vendor expectations and communicate relevant information back to the organization through regular interactions with Marketing, Operations and Finance teams Required Qualifications Demonstrated sales success A demonstrated ability to make compelling and effective sales presentations to small and large sized organizations Strong interpersonal skills with analytical, time management and problem-solving abilities Ability to interface and demonstrate leadership both internally and externally High-energy self-starter as well as a collaborative team player. Ability to work autonomously with limited tactical direction Exceptional verbal and written communication skills Computer skills, including spreadsheets, presentation, and word processing programs BA/BS degree 5-10 years of work experience in retail Ability to navigate complex organizations to achieve revenue objectives Experience working cross-functionally We Offer: A unique education in launching and scaling new internet concepts Become part of highly professional and dynamic team working around the world An attractive salary package A n unparalledled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Senior backend developer - Jumia E-Commerce (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsibilities: Design and implementation of web-based services that are high performing and scalable Expand our micro-services architecture Evolve your technical capabilities to the next level while using state-of-the-art technologies Work with a multidisciplinary team (Developers; DevOps, QA Engineers, Product Owners) oriented to continuous delivery Construct and verify (unit test) software components to meet design specifications Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews Respect and follow the code of conduct, general rules and principles of the company Requirements: Solid knowledge of software engineering principles, algorithms, data structures and Object Oriented Design - Minimum 3/5 years experience Understanding fundamental design principles behind a scalable application User authentication and authorization between multiple systems, servers, and environments Experience with web-oriented technologies (Java/J2EE, GoLang, NodeJS) Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL) Knowledge of product development best practices, continuous delivery and testing (Version control, Unit-Testing or Continuous integration and delivery) Passion to analyze and solve complex technical problems Aware of Performance and Security topics on web development Experience with Agile Methodology Proactiveness, team player and positive attitude Adaptable, meticulous, innovative with good problem-solving skills We Offer: You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support. We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.

Java Developer - Jumia E-Commerce (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsibilities: Design and implementation of web-based back-end components that are high-performing and scalable; Participate and improve development processes such as Agile, Scrum and Kanban along with strong robust coordination processes related to software release, deployment and testing. Requirements: Excellent knowledge in Data Structure and Algorithms; Relevant experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container; Strong experience with Maven; Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL); A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube; Experience working with a large code-base and version systems, ideally GIT; Pro-activeness, team player and positive attitude; Adaptable, meticulous, innovative with good problem solving skills; Excellent English skills. We offer: A unique experience in an entrepreneurial, yet structured environment; The opportunity to become part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills

IT Technician - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsabilities: Keep systems up-to-date thr oug h ope rating s ystems upgrades. Monitor networking equipment and servers. Assist with the design, implementation, and ongoing support of new software and features. Monitor web performance, network availability, and security. Oversee troubleshooting for system errors. Provide helpdesk support for network issues. Provide technical support either by phone, remote access or site visits as needed. Respond to IT issues; hardware maintenance, software, networking, etc. Evaluate connectivity issues, equipment, and software. Modify configurations, utilities, software, etc. Set up equipment for new users. Install, test, and monitor servers, firewalls, and new software. Perform data backups. Install and update network system improvements as needed. - Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. Requirement and qualification: High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred. CompTIA A+, CompTIA Net+ certification orother related IT professional certification; meet all state requiredlicensure/certification. Previous experience as a help desktechnician, computer technician, or IT support. Ability to troubleshoot and resolvemultiple issues. Ability to multitask, prioritize, andmanage time efficiently. Excellent verbal and written communication skills. Comfortable in a diverse and fast-pacedenvironment. Goal-oriented, organized team player. Experience working with network and servermanagement support. Up-to-date knowledge of new systems,information, software, and upgrades. Ability to physically stand, bend, squat, and lift equipment . We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Self Sign Up Agent- Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 20 pays africains et de grands succès tels que Jumia Deals, Jumia House, Jumia Jobs, Jumia Food, Jumia Travel, Jumia Services et Jumia. Il est dirigé par des leaders talentueux offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour rejoindre notre équipe et se lancer dans notre passionnant voyage. Mission : Traiter les demandes des nouveaux vendeurs reçu sur le site, Accompagner les nouveaux vendeurs pour la création de leurs comptes Accompagner les nouveaux vendeurs pour la création de leurs comptes la mise en ligne des produits Acquisition des nouveaux vendeurs Profil recherché : Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe I mpliqué, axé sur les résultats, méthodique et structuré Connaissance approfondie du marché Tunisien Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré Une opportunité unique d'avoir un fort impact dans la construction du secteur du commerce électronique en Afrique L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former la prochaine génération de leaders

CRM Agent-Jumia (Internship) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offeringexcellent opportunities in a vibrant and booming environment. Its economicgrowth has enabled innovative businesses to flourish and this is where Jumiasteps in. We are currently looking for talented people with a passion for emergingmarkets and Africa to join our team and embark on our exciting journey. Main Responsabilities: Ensure the perfect execution of the weekly promotional plan in compliance with existing processes Work closely with the local teams to ensure that customer communication strategy meets requirements Monitor and report the channel performance to Head of CRM Ensure the good implementation of CRM projects defined by CRM Manager Put in place efficient processes to maximize ROI Co Lead A/B teasing Improve and optimize cross-channel communication Profile Required: Excellent communication skills both verbal and wirtten in French and English Advanced level of computer literacy in Microsoft packages, HTML & SQL Fast learner, accurate, systematic and methodical Ability to organize and prioritize tasks S elf-motivated and driven We Offer: A unique education in launching and scaling new internet concepts Become part of highly professional and dynamic team working around the world An attractive salary package An unparalledled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Customer Service Agent - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion foremerging markets and Africa to join our team and embark on our excitingjourney. Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .

Customer Service Quality Manager - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsibilities Handle all escalated customer issues from the CS agents with the objective of resolving within set SLA period. Provide relentless focus and discipline to drive coordinated, systematic and sustained organization-wide customer experience programme. Identify the root cause of any customer issues and highlight them to the relevant area or department of the business. Daily report to the CS Manager on Issues logged in. Submit weekly and monthly issues report. Liaise with different department and section heads to ensure customer concerns are addressed fully and in line with the CS Processes and Policies. Highlight concerns that impact customer experience. Implement customer centricity throughout the whole CS department. Carry out a trend analysis of the customer issues with an overview of advising CS Manager & MD on what needs to be improved on. Communicate all process; client changes and notifications to agents in a timely manner. Provide subject matter expertise support to agents. Carry out any other ad hoc duties as requested by Manager from time to time. Motivating the team to provide first class service to all our customers Required Skills & Qualifications Complaint handling skills. Detailed understanding of call centre processes & KPIs Strong people leadership Team player Ability to evaluate and prioritize work accordingly Good reporting and presentation skills with a keen eye for detail Excellent written and oral communication skills, with the confidence to interact at all levels of the organization Personal drive with a sense of urgency and an ability to demonstrate strong commitment to managing initiatives to a successful conclusion Good use of Microsoft Excel, Word & PowerPoint Office suite. Proactive and lively nature, creative We Offer: You will belong to an international talented team, evolving in a fast-paced environment. Our people are inspiring, ready to take challenge, and will support you in working on an international scale impacting tens of millions of revenue and users. Our commitment to our teams is to turn everyone into the finest in their area by providing constant support. We will offer you a second home where you will find opportunity for growth and career development. Benefit list includes (but is not limited to) health insurance, parental bonus, snacks, fruits and bonuses based on your excellent results. We are passionate about what we do, and we have fun while doing it. And above all, we believe that nothing is impossible.