Chief Commercial Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities: Settingthe commercial strategy of the department (sales targets, targetcategories/segments to unlock, target key suppliers, target number of suppliersto onboard .. etc) Managing a team in charge of vendor acquisition, vendor management, sourcing operations and content management; Scaling the team and processes to support the growth of the company; Recruitingadequate profiles to join the team Meeting key vendors and suppliers to negotiate partnerships, contracts and service level agreements; Ensuring regular and quality reporting of team actions and results. ProfileRequirements Strong experience (minimum >6 years) in a consumer good company, retail or equivalent ; Strong local knowledge and deep understanding of business environment ; Strong negotiationskills Hands on & resultsoriented Well organized; Capacity to challenge and improve processes ; Ability to identify new business opportunities. Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Dec 06, 2019
Full Time
Chief Commercial Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities: Settingthe commercial strategy of the department (sales targets, targetcategories/segments to unlock, target key suppliers, target number of suppliersto onboard .. etc) Managing a team in charge of vendor acquisition, vendor management, sourcing operations and content management; Scaling the team and processes to support the growth of the company; Recruitingadequate profiles to join the team Meeting key vendors and suppliers to negotiate partnerships, contracts and service level agreements; Ensuring regular and quality reporting of team actions and results. ProfileRequirements Strong experience (minimum >6 years) in a consumer good company, retail or equivalent ; Strong local knowledge and deep understanding of business environment ; Strong negotiationskills Hands on & resultsoriented Well organized; Capacity to challenge and improve processes ; Ability to identify new business opportunities. Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Head of Advertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Dec 03, 2019
Full Time
Head of Advertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Country Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Your main responsibilities will be to develop the ventures in your market through operational and strategic actions. You will directly manage your operational and commercial team. Key responsibilities include: Drive overall top line and profitability development P&L ownership Recruit and manage the team, in particular the local sales and operations team Define and drive action plans to create strong relationships with local stakeholders Coordinate your commercial team with the other services (Marketing, Partnerships, Finance, etc.) Deliver measurable results linked to the project you are in charge of Ensure regular reporting of your actions and results Drive activity analysis Manage the team efficiency and cohesion Create an unparalleled environment for your team’s development and happiness Requirements A successful candidate will fulfill the following requirements: Strong entrepreneurial skills Strong leadership Strong drive Impeccable communication skills Ability to negotiate in flawless English Ability to identify new business opportunity Ability to work independently and in a team Minimum 3 years work experience with 1 year as a manager with direct reports. Bachelors degree from a top international university We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Nov 25, 2019
Full Time
Country Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Your main responsibilities will be to develop the ventures in your market through operational and strategic actions. You will directly manage your operational and commercial team. Key responsibilities include: Drive overall top line and profitability development P&L ownership Recruit and manage the team, in particular the local sales and operations team Define and drive action plans to create strong relationships with local stakeholders Coordinate your commercial team with the other services (Marketing, Partnerships, Finance, etc.) Deliver measurable results linked to the project you are in charge of Ensure regular reporting of your actions and results Drive activity analysis Manage the team efficiency and cohesion Create an unparalleled environment for your team’s development and happiness Requirements A successful candidate will fulfill the following requirements: Strong entrepreneurial skills Strong leadership Strong drive Impeccable communication skills Ability to negotiate in flawless English Ability to identify new business opportunity Ability to work independently and in a team Minimum 3 years work experience with 1 year as a manager with direct reports. Bachelors degree from a top international university We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Oct 28, 2019
Full Time
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Oct 28, 2019
Full Time
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
Oct 22, 2019
Full Time
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
