Country Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Your main responsibilities will be to develop the ventures in your market through operational and strategic actions. You will directly manage your operational and commercial team. Key responsibilities include: Drive overall top line and profitability development P&L ownership Recruit and manage the team, in particular the local sales and operations team Define and drive action plans to create strong relationships with local stakeholders Coordinate your commercial team with the other services (Marketing, Partnerships, Finance, etc.) Deliver measurable results linked to the project you are in charge of Ensure regular reporting of your actions and results Drive activity analysis Manage the team efficiency and cohesion Create an unparalleled environment for your team’s development and happiness Requirements A successful candidate will fulfill the following requirements: Strong entrepreneurial skills Strong leadership Strong drive Impeccable communication skills Ability to negotiate in flawless English Ability to identify new business opportunity Ability to work independently and in a team Minimum 3 years work experience with 1 year as a manager with direct reports. Bachelors degree from a top international university We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Oct 11, 2019
Full Time
Country Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Your main responsibilities will be to develop the ventures in your market through operational and strategic actions. You will directly manage your operational and commercial team. Key responsibilities include: Drive overall top line and profitability development P&L ownership Recruit and manage the team, in particular the local sales and operations team Define and drive action plans to create strong relationships with local stakeholders Coordinate your commercial team with the other services (Marketing, Partnerships, Finance, etc.) Deliver measurable results linked to the project you are in charge of Ensure regular reporting of your actions and results Drive activity analysis Manage the team efficiency and cohesion Create an unparalleled environment for your team’s development and happiness Requirements A successful candidate will fulfill the following requirements: Strong entrepreneurial skills Strong leadership Strong drive Impeccable communication skills Ability to negotiate in flawless English Ability to identify new business opportunity Ability to work independently and in a team Minimum 3 years work experience with 1 year as a manager with direct reports. Bachelors degree from a top international university We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Vendor Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d�envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Tunisia Department Operations Job Title Vendor Experience Agent - Jumia (Full Time) City Tunis Country Tunisia
Oct 10, 2019
Full Time
Vendor Experience Agent - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d�envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Descriptif du poste: Responsable de la Hotline Vendeur Mailing aux vendeurs et informations Traitement des requêtes et réclamations vendeurs Gestion du chat sur Seller Center Gestion du stock et rupture de Stock Envoi et suivi du VNPS Profil recherché: Esprit commercial et maîtrise des techniques de communications Sens du détail et aime le travail d'équipe Rigoureux, organisé, pragmatique, capacité d'adpatation rapide et ouverture d'esprit Maîtrise de l'excel Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises interne Apply for this job Link to this job Share this job Location Tunisia Department Operations Job Title Vendor Experience Agent - Jumia (Full Time) City Tunis Country Tunisia
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia
Oct 05, 2019
Full Time
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia
Key Account Manager Adertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Oct 03, 2019
Full Time
Key Account Manager Adertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Commercial Planner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Taking the lead on the category strategic orientation and the full responsibility of the category’s P&L Bringan exceptional growth for the sales volume, the margin and the conversionrate Delivering growth on your PnL,leveraging on the power of the marketplace, bringing orientations,feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions We Offer: A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Oct 03, 2019
Full Time
Commercial Planner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Taking the lead on the category strategic orientation and the full responsibility of the category’s P&L Bringan exceptional growth for the sales volume, the margin and the conversionrate Delivering growth on your PnL,leveraging on the power of the marketplace, bringing orientations,feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions We Offer: A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Onsite Merchandizer- Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Création de pages spéciales pour les campagnes marketing, briefing des designers et codage en HTML, CSS, Javascript, Jquery sur CMS Mise en place des campagnes marketing sur le site (Desktop & Mobile) et l'application, Contrôle quotidien et maintenance du site Web et de l'application pour assurer la qualité et une bonne expérience client. Maintenance et optimiser les indicateurs de performance clé sur site (y compris les campagnes, les bannières, le contenu, etc.) Mettre en œuvre le plan commercial hebdomadaire et les campagnes pour les grands événements commerciaux Fournir des informations et des commentaires sur les campagnes en cours et passées. Etre une source d'idées innovantes, Améliorez les pages de destination / les conceptions de campagnes et les performances, et donnez votre avis Proposer mettre en œuvre et essayer de nouvelles fonctionnalités informatiques / techniques; et corrections de bugs dans les limites de la possibilité Codage maintenance des boutiques des marques sur le site (Shop in shop). Compétences et qualités: Maitrise du codage en HTML/CSS/Javascript/jQuery Français et anglais à niveau professionnel Organisé, responsable, minutieux et créatif Prise d'inititative et sens de l'anticipation seront appréciés. Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde U ne croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Oct 03, 2019
Full Time
Onsite Merchandizer- Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Création de pages spéciales pour les campagnes marketing, briefing des designers et codage en HTML, CSS, Javascript, Jquery sur CMS Mise en place des campagnes marketing sur le site (Desktop & Mobile) et l'application, Contrôle quotidien et maintenance du site Web et de l'application pour assurer la qualité et une bonne expérience client. Maintenance et optimiser les indicateurs de performance clé sur site (y compris les campagnes, les bannières, le contenu, etc.) Mettre en œuvre le plan commercial hebdomadaire et les campagnes pour les grands événements commerciaux Fournir des informations et des commentaires sur les campagnes en cours et passées. Etre une source d'idées innovantes, Améliorez les pages de destination / les conceptions de campagnes et les performances, et donnez votre avis Proposer mettre en œuvre et essayer de nouvelles fonctionnalités informatiques / techniques; et corrections de bugs dans les limites de la possibilité Codage maintenance des boutiques des marques sur le site (Shop in shop). Compétences et qualités: Maitrise du codage en HTML/CSS/Javascript/jQuery Français et anglais à niveau professionnel Organisé, responsable, minutieux et créatif Prise d'inititative et sens de l'anticipation seront appréciés. Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde U ne croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Content Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! . Main responsabilities: Ad Validation Creating Sales Accounts Bulk updates on the site assortment Site Scrapping Quality check of the assortment (Categorization, price, content ...) Profile required: Good computer skills: ability to quickly learn new software and tools Good French skills High attention to detail and able to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Sep 30, 2019
Full Time
Content Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! . Main responsabilities: Ad Validation Creating Sales Accounts Bulk updates on the site assortment Site Scrapping Quality check of the assortment (Categorization, price, content ...) Profile required: Good computer skills: ability to quickly learn new software and tools Good French skills High attention to detail and able to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Sep 28, 2019
Full Time
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Digital Performance Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: The Digital Performance Manager will have to demonstrate the ability to execute successful projects and deliverables of paid search disciplines across verticals and service platforms. This position plays an integral role in leading the development and growth of the performance marketing team as well as providing project expertise to stakeholders, partners and other external audiences. Responsible for operational success of accounts and ensuring deliverables are successfully met on time and on budget Owns all outcomes; effectively prioritizes efforts to focus on delivering results Plans, manages and executes Paid Search/Social campaigns, including but not limited to strategy development, account management and hands on operations Excels in account operations: Must be proficient in end-to-end campaign set-up, management, optimization, and performance reporting methods across platforms. Audits, reviews and analyzes reports, lead optimization efforts to meet campaign objectives and performance Assist Account Supervisor & Channel Owners with knowledge development and recommendations to develop and deliver a clear strategic vision Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to venture goals. Monitor and evaluate search results and search performance across the major search channels. Monitor and evaluate paid social performance across key accounts Functionally manage a team of Paid Marketing resources located across Africa. Leads by example and acts as a mentor to more junior team members Acts as a point of contact for Paid Search and Paid Social initiatives and is responsive to all requests and inquiries Explores opportunities with particular emphasis on innovative cost efficient initiatives. Works collaboratively to translate strategic vision into tactical solutions and results Consistently looks for ways to improve current processes or introduce new approaches that will contribute to Jumia’s success Required Skills & Qualifications : Mastery of Google Advertising Products - Adwords, YouTube, UAC and Google Display Network Mastery of Paid Social Products: Facebook Ads, Instagram & Twitter Ads and experience working in platforms: Smartly, Adjust, MakeMeReach or similar solutions. Experience in Search Engine Marketing (SEM) and Paid Search (PPC) (3+ years) – e-commerce or travel background preferred. Experience in managing large scale, complex paid search/PPC campaigns and strategies: Should be able to provide examples of campaign planning processes including channel selection, ideal creative formats, flighting and budget weighting. Experience building and managing relationships with ad sales reps and managers across the ecosystem. Strong analytical skills; must be proficient in analyzing and interpreting social-related data from native platform analytics, standard software packages and client databases. Mastery of MS Excel; Knowledge of Google Apps + Google Apps Script is a plus. Strong organizational skills, detailed orientation and project management ability. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. Propensity for Time Management/Multi-tasking: The ideal candidate is a self-starter who is solutions-oriented, thrives under pressure, enjoys fast-paced work and is dedicated to quality. He/she is extremely motivated and in search of a challenging, career-advancing opportunity. Technical understanding of digital performance marketing i.e. bought, owned and earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing. Google Certified (Fundamentals), Analytics and Adword is a big plus. We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Sep 28, 2019
Full Time
Digital Performance Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: The Digital Performance Manager will have to demonstrate the ability to execute successful projects and deliverables of paid search disciplines across verticals and service platforms. This position plays an integral role in leading the development and growth of the performance marketing team as well as providing project expertise to stakeholders, partners and other external audiences. Responsible for operational success of accounts and ensuring deliverables are successfully met on time and on budget Owns all outcomes; effectively prioritizes efforts to focus on delivering results Plans, manages and executes Paid Search/Social campaigns, including but not limited to strategy development, account management and hands on operations Excels in account operations: Must be proficient in end-to-end campaign set-up, management, optimization, and performance reporting methods across platforms. Audits, reviews and analyzes reports, lead optimization efforts to meet campaign objectives and performance Assist Account Supervisor & Channel Owners with knowledge development and recommendations to develop and deliver a clear strategic vision Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to venture goals. Monitor and evaluate search results and search performance across the major search channels. Monitor and evaluate paid social performance across key accounts Functionally manage a team of Paid Marketing resources located across Africa. Leads by example and acts as a mentor to more junior team members Acts as a point of contact for Paid Search and Paid Social initiatives and is responsive to all requests and inquiries Explores opportunities with particular emphasis on innovative cost efficient initiatives. Works collaboratively to translate strategic vision into tactical solutions and results Consistently looks for ways to improve current processes or introduce new approaches that will contribute to Jumia’s success Required Skills & Qualifications : Mastery of Google Advertising Products - Adwords, YouTube, UAC and Google Display Network Mastery of Paid Social Products: Facebook Ads, Instagram & Twitter Ads and experience working in platforms: Smartly, Adjust, MakeMeReach or similar solutions. Experience in Search Engine Marketing (SEM) and Paid Search (PPC) (3+ years) – e-commerce or travel background preferred. Experience in managing large scale, complex paid search/PPC campaigns and strategies: Should be able to provide examples of campaign planning processes including channel selection, ideal creative formats, flighting and budget weighting. Experience building and managing relationships with ad sales reps and managers across the ecosystem. Strong analytical skills; must be proficient in analyzing and interpreting social-related data from native platform analytics, standard software packages and client databases. Mastery of MS Excel; Knowledge of Google Apps + Google Apps Script is a plus. Strong organizational skills, detailed orientation and project management ability. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. Propensity for Time Management/Multi-tasking: The ideal candidate is a self-starter who is solutions-oriented, thrives under pressure, enjoys fast-paced work and is dedicated to quality. He/she is extremely motivated and in search of a challenging, career-advancing opportunity. Technical understanding of digital performance marketing i.e. bought, owned and earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing. Google Certified (Fundamentals), Analytics and Adword is a big plus. We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Vendor Experience Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Monitor, report on and improve the operational performance of our vendors Analyse data to anticipate vendor problems at their roots, recognisingsymptoms and acting swiftly to cure them. Listen to vendors' concerns and solve them with empathy, recognising the disparate needs. Work collaboratively with various Jumia stakeholders to analyse problems,develop, test & implement solutions and improve the cross-functionalempathy between vendors and the business. Requirements & Qualifications: Ananalytical degree from a top university. Ideally3-4 years of operations management experience. Experiencewith operational change and project management. Flawlesscommunication skills, with the nuance and empathy required to address differentstakeholders appropriately. Strongproblem solving and analytical skills (you love Excel and Pivot tables; SQL isa plus). Exceptionalorganisational skills and attention to detail. Adriven and confident personality with a cool head in a crisis. Entrepreneurialmindset and a willingness to get your hands dirty. Theability to act on intuition and instinct in conjunction with analysis andpatterns . We offer: A unique experience in anentrepreneurial, yet structured environment The opportunity to become part of a highlyprofessional and dynamic team working around the world An unparalleled personal andprofessional growth as our longer-term objective is to train the nextgeneration of leaders for our future internet ventures
Sep 26, 2019
Full Time
Vendor Experience Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Monitor, report on and improve the operational performance of our vendors Analyse data to anticipate vendor problems at their roots, recognisingsymptoms and acting swiftly to cure them. Listen to vendors' concerns and solve them with empathy, recognising the disparate needs. Work collaboratively with various Jumia stakeholders to analyse problems,develop, test & implement solutions and improve the cross-functionalempathy between vendors and the business. Requirements & Qualifications: Ananalytical degree from a top university. Ideally3-4 years of operations management experience. Experiencewith operational change and project management. Flawlesscommunication skills, with the nuance and empathy required to address differentstakeholders appropriately. Strongproblem solving and analytical skills (you love Excel and Pivot tables; SQL isa plus). Exceptionalorganisational skills and attention to detail. Adriven and confident personality with a cool head in a crisis. Entrepreneurialmindset and a willingness to get your hands dirty. Theability to act on intuition and instinct in conjunction with analysis andpatterns . We offer: A unique experience in anentrepreneurial, yet structured environment The opportunity to become part of a highlyprofessional and dynamic team working around the world An unparalleled personal andprofessional growth as our longer-term objective is to train the nextgeneration of leaders for our future internet ventures
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Sep 25, 2019
Full Time
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Head of Engagement - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: As Headof Engagement you will be responsible to utilize all Offline media channels& Social media to drive consumer adoption to Jumia. You will also leveragePR to foster Jumia branding. Offlinemedia channels will include TV, radio, out of home (billboards), print. Socialmedia media will focus on Facebook, Instagram, YouTube, Google (ratingsespecially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. You will continuously drive the brand forward by owning and executing activity of the highest quality, carefully balancing between budget and actual spending yet not compromising Jumia’s brand equity. Yourresponsibilities will include Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia BlackFriday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencerprogram - the cornerstone of our influencer strategy Ensure growth on # vendorsparticipating to the program Assess the quality of the influencersand emulate the community Frequently interact with them toensure they are excited to be part of the program Design and implement tool to bettermonitor the impact of their posts on some performanceindicators Engagement levels on their posts, #app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on adaily basis Provide guidance to ensure postsgenerate the right level of engagement Be ahead of the curve for all theviral trends Memes, challenges, reposts,news Share best practices across countries Foster genuine user-generated content - with a clearfocus on YouTube Emulate our followers and users sothey frequently post content Promote user-generated content Create virality / give itvisibility Review Social Media Sentiment through Socialstudio Understand the drivers & designactions to correct any negative trajectory Support Jumia SoMe team interactingwith our followers and customers on a daily basis Develop branding of Jumia as well as customerunderstanding Develop & execute long &short-term PR strategy to be aligned with country CEO vision, andbuilding a sustainable relation with media, influencer & publicfigures Act as Brand Ambassador by presenting& guarding the brand Contribute to building the annualyearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focusgroup Manage & own the offlinemarketing budget, ex budget split across different channels, and end ofmonth finance reporting Set specific KPIs for each activityand evaluating its ROI Develop Jumia talent pool by recruiting and managingteam Setting their KPIs, and continuouslydevelop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Tunisia. Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Sep 22, 2019
Full Time
Head of Engagement - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: As Headof Engagement you will be responsible to utilize all Offline media channels& Social media to drive consumer adoption to Jumia. You will also leveragePR to foster Jumia branding. Offlinemedia channels will include TV, radio, out of home (billboards), print. Socialmedia media will focus on Facebook, Instagram, YouTube, Google (ratingsespecially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. You will continuously drive the brand forward by owning and executing activity of the highest quality, carefully balancing between budget and actual spending yet not compromising Jumia’s brand equity. Yourresponsibilities will include Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia BlackFriday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencerprogram - the cornerstone of our influencer strategy Ensure growth on # vendorsparticipating to the program Assess the quality of the influencersand emulate the community Frequently interact with them toensure they are excited to be part of the program Design and implement tool to bettermonitor the impact of their posts on some performanceindicators Engagement levels on their posts, #app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on adaily basis Provide guidance to ensure postsgenerate the right level of engagement Be ahead of the curve for all theviral trends Memes, challenges, reposts,news Share best practices across countries Foster genuine user-generated content - with a clearfocus on YouTube Emulate our followers and users sothey frequently post content Promote user-generated content Create virality / give itvisibility Review Social Media Sentiment through Socialstudio Understand the drivers & designactions to correct any negative trajectory Support Jumia SoMe team interactingwith our followers and customers on a daily basis Develop branding of Jumia as well as customerunderstanding Develop & execute long &short-term PR strategy to be aligned with country CEO vision, andbuilding a sustainable relation with media, influencer & publicfigures Act as Brand Ambassador by presenting& guarding the brand Contribute to building the annualyearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focusgroup Manage & own the offlinemarketing budget, ex budget split across different channels, and end ofmonth finance reporting Set specific KPIs for each activityand evaluating its ROI Develop Jumia talent pool by recruiting and managingteam Setting their KPIs, and continuouslydevelop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Tunisia. Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
Sep 22, 2019
Full Time
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
Financial Operation Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey ! Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures
Sep 19, 2019
Full Time
Financial Operation Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey ! Main Responsabilities: Sellers’ balance management Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures
Financial Planning & Analyst - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platformsconsist of our marketplace, which connects sellers with consumers, ourlogistics service, which enables the shipment and delivery of packages fromsellers to consumers, and our payment service, which facilitates transactionsamong participants active on our platform in selected markets. Through ouronline platforms, consumers can access a wide range of physical and digital goodsand services, fashion, electronics, beauty products and also hotel and flightbookings or restaurant delivery. With over 3,000employees in 14 countries spanning across 6 African regions, Jumia is led bytop talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Main responsibilities : Participationin the budget review and cash forecasting process: analysis, challengebudgets, organization of budget review meetings; Guarantorof the good monitoring of the performance indicators in the respect of theestablished processes within the group; Put inplace rules, propose appropriate analyzes to optimize budget planningprocesses, in connection with other departments; Presentstudies / analyzes according to the needs and demands of management; Participateto the production of the monthly reporting provided by the entities aswell as assist the entities in delivering the information if required; Analysethe financial and business information reported by the entities; Identifyand report the risks and uncertainties that could materially impact theresults of the entities / Group; Participateto the development of market and competitive intelligence; Contributeto strategic projects that will arise from time to time; Proactivelysupport the implementation of the new operating model; Balance sheet reconciliation ; Supportcompletion of the annual budget, as well as forecast and re-estimate; Requirements & Qualifications : Bachelor'sdegree in Finance, Business Administration or related subject; Excellentanalytical and communication skills; Abilityto work in a team environment with changing priorities and multipledeadlines; Self-starterand acts with Integrity; Adaptability ; Excellentlevel of Excel functionalities; About 2/5 years’ experience in Finance and/or Controlling; Problem solving ; Drive for Results & Result-oriented Capacityto develop high impact analysis; Abilityto manage both strategic projects and operational data control; Abilityto adapt to different level of interlocutor and to convince; Capacityto structure actual internal processes; Proactivity,ability to take initiatives; Autonomy Teamwork Abilityto manage ambiguity and to perform under pressure. We offer: Aunique experience in an entrepreneurial, yet structured environment; The opportunity to become part of a highlyprofessional and dynamic team working around the world; An unparalleled personal and professional growthgiven the challenges that we propose you to take.
Sep 19, 2019
Full Time
Financial Planning & Analyst - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platformsconsist of our marketplace, which connects sellers with consumers, ourlogistics service, which enables the shipment and delivery of packages fromsellers to consumers, and our payment service, which facilitates transactionsamong participants active on our platform in selected markets. Through ouronline platforms, consumers can access a wide range of physical and digital goodsand services, fashion, electronics, beauty products and also hotel and flightbookings or restaurant delivery. With over 3,000employees in 14 countries spanning across 6 African regions, Jumia is led bytop talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Main responsibilities : Participationin the budget review and cash forecasting process: analysis, challengebudgets, organization of budget review meetings; Guarantorof the good monitoring of the performance indicators in the respect of theestablished processes within the group; Put inplace rules, propose appropriate analyzes to optimize budget planningprocesses, in connection with other departments; Presentstudies / analyzes according to the needs and demands of management; Participateto the production of the monthly reporting provided by the entities aswell as assist the entities in delivering the information if required; Analysethe financial and business information reported by the entities; Identifyand report the risks and uncertainties that could materially impact theresults of the entities / Group; Participateto the development of market and competitive intelligence; Contributeto strategic projects that will arise from time to time; Proactivelysupport the implementation of the new operating model; Balance sheet reconciliation ; Supportcompletion of the annual budget, as well as forecast and re-estimate; Requirements & Qualifications : Bachelor'sdegree in Finance, Business Administration or related subject; Excellentanalytical and communication skills; Abilityto work in a team environment with changing priorities and multipledeadlines; Self-starterand acts with Integrity; Adaptability ; Excellentlevel of Excel functionalities; About 2/5 years’ experience in Finance and/or Controlling; Problem solving ; Drive for Results & Result-oriented Capacityto develop high impact analysis; Abilityto manage both strategic projects and operational data control; Abilityto adapt to different level of interlocutor and to convince; Capacityto structure actual internal processes; Proactivity,ability to take initiatives; Autonomy Teamwork Abilityto manage ambiguity and to perform under pressure. We offer: Aunique experience in an entrepreneurial, yet structured environment; The opportunity to become part of a highlyprofessional and dynamic team working around the world; An unparalleled personal and professional growthgiven the challenges that we propose you to take.
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia
Sep 05, 2019
Full Time
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia
Customer Experience Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Manage the customer experience team to deliver : Management of customer SLA and backlog (delivery, returns, refund) Management and turnaround of unsatisfied customers Pro-active management of new customer experience after delivery event Resolution of escalated issues with other departments Customer NPS improvement Manage and improve all aspects of customer experience Develop and implement proactive plans to enhance the customers experience across all touch points Monitor and improve all customer communication for consistency and accuracy Determine priority improvements on the customer journey by maintaining contact with customers; going on delivery runs; benchmarking best practices; analyzing information and applications Monitor competitor’s offerings for best practice on service calibration Drive Cross departmental projects around customer experience Drive product quality improvement via proactive and re active management of assortment and operations (quality check, delisting, packaging material improvement) Drive a customer centric culture and accountability in various other teams Develop customer’s insights alongside with marketing and commercial team through focus groups and surveys Drive customer first project: design and implement a company wide program placing the customer at the center of all focus. Groom and manage the next generation ofcustomer experience agents Create and implement trainings internally for CX team to enhance CS KPIs and process compliance Required Skills and qualifications Excellent multi – tasking skills Clear communication and reporting capabilities Team management and leadership skills 2+ year experience We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Sep 04, 2019
Full Time
Customer Experience Officier - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Manage the customer experience team to deliver : Management of customer SLA and backlog (delivery, returns, refund) Management and turnaround of unsatisfied customers Pro-active management of new customer experience after delivery event Resolution of escalated issues with other departments Customer NPS improvement Manage and improve all aspects of customer experience Develop and implement proactive plans to enhance the customers experience across all touch points Monitor and improve all customer communication for consistency and accuracy Determine priority improvements on the customer journey by maintaining contact with customers; going on delivery runs; benchmarking best practices; analyzing information and applications Monitor competitor’s offerings for best practice on service calibration Drive Cross departmental projects around customer experience Drive product quality improvement via proactive and re active management of assortment and operations (quality check, delisting, packaging material improvement) Drive a customer centric culture and accountability in various other teams Develop customer’s insights alongside with marketing and commercial team through focus groups and surveys Drive customer first project: design and implement a company wide program placing the customer at the center of all focus. Groom and manage the next generation ofcustomer experience agents Create and implement trainings internally for CX team to enhance CS KPIs and process compliance Required Skills and qualifications Excellent multi – tasking skills Clear communication and reporting capabilities Team management and leadership skills 2+ year experience We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Onsite Merchandizer Associate - Jumia (Internship) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Création de pages spéciales pour les campagnes marketing, briefing des designers et codage en HTML, CSS, Javascript, Jquery sur CMS Mise en place des campagnes marketing sur le site (Desktop & Mobile) et l'application, Contrôle quotidien et maintenance du site Web et de l'application pour assurer la qualité et une bonne expérience client. Maintenance et optimiser les indicateurs de performance clé sur site (y compris les campagnes, les bannières, le contenu, etc.) Mettre en œuvre le plan commercial hebdomadaire et les campagnes pour les grands événements commerciaux Fournir des informations et des commentaires sur les campagnes en cours et passées. Etre une source d'idées innovantes, Améliorez les pages de destination / les conceptions de campagnes et les performances, et donnez votre avis Proposer mettre en œuvre et essayer de nouvelles fonctionnalités informatiques / techniques; et corrections de bugs dans les limites de la possibilité Codage maintenance des boutiques des marques sur le site (Shop in shop). Compétences et qualités: Maitrise du codage en HTML/CSS/Javascript/jQuery Français et anglais à niveau professionnel Organisé, responsable, minutieux et créatif Prise d'inititative et sens de l'anticipation seront appréciés. Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde U ne croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Sep 02, 2019
Full Time
Onsite Merchandizer Associate - Jumia (Internship) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Création de pages spéciales pour les campagnes marketing, briefing des designers et codage en HTML, CSS, Javascript, Jquery sur CMS Mise en place des campagnes marketing sur le site (Desktop & Mobile) et l'application, Contrôle quotidien et maintenance du site Web et de l'application pour assurer la qualité et une bonne expérience client. Maintenance et optimiser les indicateurs de performance clé sur site (y compris les campagnes, les bannières, le contenu, etc.) Mettre en œuvre le plan commercial hebdomadaire et les campagnes pour les grands événements commerciaux Fournir des informations et des commentaires sur les campagnes en cours et passées. Etre une source d'idées innovantes, Améliorez les pages de destination / les conceptions de campagnes et les performances, et donnez votre avis Proposer mettre en œuvre et essayer de nouvelles fonctionnalités informatiques / techniques; et corrections de bugs dans les limites de la possibilité Codage maintenance des boutiques des marques sur le site (Shop in shop). Compétences et qualités: Maitrise du codage en HTML/CSS/Javascript/jQuery Français et anglais à niveau professionnel Organisé, responsable, minutieux et créatif Prise d'inititative et sens de l'anticipation seront appréciés. Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde U ne croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Agent d'acquisition - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 20 pays africains et de grands succès tels que Jumia Deals, Jumia House, Jumia Jobs, Jumia Food, Jumia Travel, Jumia Services et Jumia. Il est dirigé par des leaders talentueux offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour rejoindre notre équipe et se lancer dans notre passionnant voyage. Mission : Acquisition des nouveaux vendeurs (Offline/ Online) Explication des conditions de vente sur le site de Jumia aux nouveaux vendeurs Participation au développement de la base des vendeurs sur Jumia Profil recherché : Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Une attitude proactive, capable de travailler à la fois individuellement et en équipe I mpliqué, axé sur les résultats, méthodique et structuré Connaissance approfondie du marché Tunisien Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré Une opportunité unique d'avoir un fort impact dans la construction du secteur du commerce électronique en Afrique L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former la prochaine génération de leaders
Sep 01, 2019
Full Time
Agent d'acquisition - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 20 pays africains et de grands succès tels que Jumia Deals, Jumia House, Jumia Jobs, Jumia Food, Jumia Travel, Jumia Services et Jumia. Il est dirigé par des leaders talentueux offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour rejoindre notre équipe et se lancer dans notre passionnant voyage. Mission : Acquisition des nouveaux vendeurs (Offline/ Online) Explication des conditions de vente sur le site de Jumia aux nouveaux vendeurs Participation au développement de la base des vendeurs sur Jumia Profil recherché : Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Une attitude proactive, capable de travailler à la fois individuellement et en équipe I mpliqué, axé sur les résultats, méthodique et structuré Connaissance approfondie du marché Tunisien Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré Une opportunité unique d'avoir un fort impact dans la construction du secteur du commerce électronique en Afrique L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former la prochaine génération de leaders
Content Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! . Main responsabilities: Ad Validation Creating Sales Accounts Bulk updates on the site assortment Site Scrapping Quality check of the assortment (Categorization, price, content ...) Profile required: Good computer skills: ability to quickly learn new software and tools Good French skills High attention to detail and able to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Aug 31, 2019
Full Time
Content Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! . Main responsabilities: Ad Validation Creating Sales Accounts Bulk updates on the site assortment Site Scrapping Quality check of the assortment (Categorization, price, content ...) Profile required: Good computer skills: ability to quickly learn new software and tools Good French skills High attention to detail and able to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Aug 29, 2019
Full Time
Human Resources Associate - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Recruitment Hiring local staff includingthe whole process (posting, sourcing, interviewing, reference checking andon boarding) in partnership with the managers and recruitmentconsultancies. People Development Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…). Learning and Development: Designing the companytraining plan and customized training programs for each department. HR Development: In collaboration withJumia HR community, implement new HR policies and processes; ensure allcompany policies and procedures are up to date and in line with currentemployment laws. Administrative Management Personnel and payrolladministration: Liaisingwith social bodies, measuring employee satisfaction and identifying areasthat require improvement. Managing absences, composing staff handbooks,contracts, staff memos, and issuing written offers of employment,promotion etc. Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc...), everyday life (equipment, special initiatives, etc…). Required Skills & Qualifications: Basic Requirements Mastery of MS Office (Excel,PowerPoint & Word) Strong understanding of localEmployment Law & processes Excellent communication andinterpersonal skills Excellent organizational skillsand attention to detail Preferred Qualifications Masters from a top businessschool/ HR curriculum Minimum 2 years of experience in HR management We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Digital Performance Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: The Digital Performance Manager will have to demonstrate the ability to execute successful projects and deliverables of paid search disciplines across verticals and service platforms. This position plays an integral role in leading the development and growth of the performance marketing team as well as providing project expertise to stakeholders, partners and other external audiences. Responsible for operational success of accounts and ensuring deliverables are successfully met on time and on budget Owns all outcomes; effectively prioritizes efforts to focus on delivering results Plans, manages and executes Paid Search/Social campaigns, including but not limited to strategy development, account management and hands on operations Excels in account operations: Must be proficient in end-to-end campaign set-up, management, optimization, and performance reporting methods across platforms. Audits, reviews and analyzes reports, lead optimization efforts to meet campaign objectives and performance Assist Account Supervisor & Channel Owners with knowledge development and recommendations to develop and deliver a clear strategic vision Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to venture goals. Monitor and evaluate search results and search performance across the major search channels. Monitor and evaluate paid social performance across key accounts Functionally manage a team of Paid Marketing resources located across Africa. Leads by example and acts as a mentor to more junior team members Acts as a point of contact for Paid Search and Paid Social initiatives and is responsive to all requests and inquiries Explores opportunities with particular emphasis on innovative cost efficient initiatives. Works collaboratively to translate strategic vision into tactical solutions and results Consistently looks for ways to improve current processes or introduce new approaches that will contribute to Jumia’s success Required Skills & Qualifications : Mastery of Google Advertising Products - Adwords, YouTube, UAC and Google Display Network Mastery of Paid Social Products: Facebook Ads, Instagram & Twitter Ads and experience working in platforms: Smartly, Adjust, MakeMeReach or similar solutions. Experience in Search Engine Marketing (SEM) and Paid Search (PPC) (3+ years) – e-commerce or travel background preferred. Experience in managing large scale, complex paid search/PPC campaigns and strategies: Should be able to provide examples of campaign planning processes including channel selection, ideal creative formats, flighting and budget weighting. Experience building and managing relationships with ad sales reps and managers across the ecosystem. Strong analytical skills; must be proficient in analyzing and interpreting social-related data from native platform analytics, standard software packages and client databases. Mastery of MS Excel; Knowledge of Google Apps + Google Apps Script is a plus. Strong organizational skills, detailed orientation and project management ability. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. Propensity for Time Management/Multi-tasking: The ideal candidate is a self-starter who is solutions-oriented, thrives under pressure, enjoys fast-paced work and is dedicated to quality. He/she is extremely motivated and in search of a challenging, career-advancing opportunity. Technical understanding of digital performance marketing i.e. bought, owned and earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing. Google Certified (Fundamentals), Analytics and Adword is a big plus. We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Aug 29, 2019
Full Time
Digital Performance Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: The Digital Performance Manager will have to demonstrate the ability to execute successful projects and deliverables of paid search disciplines across verticals and service platforms. This position plays an integral role in leading the development and growth of the performance marketing team as well as providing project expertise to stakeholders, partners and other external audiences. Responsible for operational success of accounts and ensuring deliverables are successfully met on time and on budget Owns all outcomes; effectively prioritizes efforts to focus on delivering results Plans, manages and executes Paid Search/Social campaigns, including but not limited to strategy development, account management and hands on operations Excels in account operations: Must be proficient in end-to-end campaign set-up, management, optimization, and performance reporting methods across platforms. Audits, reviews and analyzes reports, lead optimization efforts to meet campaign objectives and performance Assist Account Supervisor & Channel Owners with knowledge development and recommendations to develop and deliver a clear strategic vision Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to venture goals. Monitor and evaluate search results and search performance across the major search channels. Monitor and evaluate paid social performance across key accounts Functionally manage a team of Paid Marketing resources located across Africa. Leads by example and acts as a mentor to more junior team members Acts as a point of contact for Paid Search and Paid Social initiatives and is responsive to all requests and inquiries Explores opportunities with particular emphasis on innovative cost efficient initiatives. Works collaboratively to translate strategic vision into tactical solutions and results Consistently looks for ways to improve current processes or introduce new approaches that will contribute to Jumia’s success Required Skills & Qualifications : Mastery of Google Advertising Products - Adwords, YouTube, UAC and Google Display Network Mastery of Paid Social Products: Facebook Ads, Instagram & Twitter Ads and experience working in platforms: Smartly, Adjust, MakeMeReach or similar solutions. Experience in Search Engine Marketing (SEM) and Paid Search (PPC) (3+ years) – e-commerce or travel background preferred. Experience in managing large scale, complex paid search/PPC campaigns and strategies: Should be able to provide examples of campaign planning processes including channel selection, ideal creative formats, flighting and budget weighting. Experience building and managing relationships with ad sales reps and managers across the ecosystem. Strong analytical skills; must be proficient in analyzing and interpreting social-related data from native platform analytics, standard software packages and client databases. Mastery of MS Excel; Knowledge of Google Apps + Google Apps Script is a plus. Strong organizational skills, detailed orientation and project management ability. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. Propensity for Time Management/Multi-tasking: The ideal candidate is a self-starter who is solutions-oriented, thrives under pressure, enjoys fast-paced work and is dedicated to quality. He/she is extremely motivated and in search of a challenging, career-advancing opportunity. Technical understanding of digital performance marketing i.e. bought, owned and earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing. Google Certified (Fundamentals), Analytics and Adword is a big plus. We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Head Of Logistics - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Scheduling deliveries with ourcustomers Following-up on vendor drop-offand customer pick-up Updating the orders on system Solving vendor drop-off andcustomer pick-up problems Insuring highest quality duringQC process. Required Skills & Qualifications Customer service backgroundappreciated. Customer and vendor focusedperson. Ability to handle heavywork-load. Good organization skills. Attention to details We Offer A unique experience in anentrepreneurial, yet structured environment A unique opportunity of havingstrong impact in building the African ecommerce sector The opportunity to become partof a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Aug 28, 2019
Full Time
Head Of Logistics - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Scheduling deliveries with ourcustomers Following-up on vendor drop-offand customer pick-up Updating the orders on system Solving vendor drop-off andcustomer pick-up problems Insuring highest quality duringQC process. Required Skills & Qualifications Customer service backgroundappreciated. Customer and vendor focusedperson. Ability to handle heavywork-load. Good organization skills. Attention to details We Offer A unique experience in anentrepreneurial, yet structured environment A unique opportunity of havingstrong impact in building the African ecommerce sector The opportunity to become partof a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
Aug 26, 2019
Full Time
Customer Experience Agent - Jumia (Full Time) Jumia est le premier groupe Internet en Afrique, avec plus de 3 000 employés dans plus de 14 pays africains et de grands succès tels que Jumia, Jumia Food, Jumia Travel, Jumia Deals, Jumia House, Jumia Services et Jumia Jobs. Il est dirigé par des leaders de talent offrant un mélange de talents locaux et internationaux et est soutenu par MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits: mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions: Booster le nombre et la qualité des réponses au NPS Survey par des Appels, SMS, Mails aux clients Faire des commandes et des appels mystères afin de détecter les points à améliorer dans le parcours client, Définir et surveiller les principaux indicateurs de performance et de qualité tout le long du parcours clients, Reccueillir et analyser de manière proactive les commentaires des clie nts (en temps réel, par des sondages, des médias sociaux, des sessions interactives, etc.) Concevoir et définir des actions d'amélioration sur ce que l'expérience du client devrait être en partenariat avec les autres équipes Jumia. Mener des mécanismes de suivi et de notification pour obtenir la fiabilité des informations recueillies des clients Mettre en œuvre et conduire de nouveaux projets / pilotes afin d'améliorer la satisfaction du client Et toute autre tâche qui vous sera confiée. Profil Recherché: Maitrise parfaite des règles de la communication par téléphone, e-mail. Maitrise parfaite de l’orthographe Arabe et Française. Avoir le Sens de l’écoute, la critique et Capacité d’analyse. Faire preuve de diplomatie et de tact Autonomie er c apacité à travailler en équipe Démontre un degré élevé d'intégrité et de confidentialité. Maitrise des outi ls informatiques et du pack Microsoft Office. Avoir une expérience professionnelle dans un poste équivalent serait un plus. Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet
CRM Manager -Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Ensure the perfect execution of the weekly promotional plan in compliance with existing processes Work closely with the local teams to ensure that customer communication strategy meets requirements Monitor and report the channel performance to Head of CRM Ensure the good implementation of CRM projects defined by CRM Manager Put in place efficient processes to maximize ROI Co Lead A/B teasing Improve and optimize cross-channel communication Profile Required: Excellent communication skills both verbal and wirtten in French and English Advanced level of computer literacy in Microsoft packages, HTML & SQL Fast learner, accurate, systematic and methodical Ability to organize and prioritize tasks S elf-motivated and driven Minimum 2 years experience We Offer: A unique education in launching and scaling new internet concepts Become part of highly professional and dynamic team working around the world An attractive salary package An unparalledled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Aug 25, 2019
Full Time
CRM Manager -Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Ensure the perfect execution of the weekly promotional plan in compliance with existing processes Work closely with the local teams to ensure that customer communication strategy meets requirements Monitor and report the channel performance to Head of CRM Ensure the good implementation of CRM projects defined by CRM Manager Put in place efficient processes to maximize ROI Co Lead A/B teasing Improve and optimize cross-channel communication Profile Required: Excellent communication skills both verbal and wirtten in French and English Advanced level of computer literacy in Microsoft packages, HTML & SQL Fast learner, accurate, systematic and methodical Ability to organize and prioritize tasks S elf-motivated and driven Minimum 2 years experience We Offer: A unique education in launching and scaling new internet concepts Become part of highly professional and dynamic team working around the world An attractive salary package An unparalledled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Community Manager - Jumia (Full Time) - Tunisia Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities 1- Community and Design Strategy Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns. Creative ieads for all social channels. Communicate and coordinate all activities towards ensuring the community strategy supports overall brand goals and objectives. 2- Publishing Create and maintain content calendars for all social channels. Post relevant content in accordance with content calendar. 3- Moderation Review user generated comments and posts in a quick and timely manner. Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. Enforce the social sedia guidelines as defined by the brand. Escalate user generated content, where appropriate, to internal stakeholders. Required Skills & Qualifications Active participation in a wide variety of social media activities such as blogging, community development and management etc. Understanding of popular social networks – design, functionality, users Demonstrated ability to produce community management guidelines and documents that reflect the holistic understanding and implementation of the role of social media and its effects. Proficiency in social listening tools. Very creative Exceptional communication skills. Very high attention to detail. We Offer: A unique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world Unparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses
Aug 24, 2019
Full Time
Community Manager - Jumia (Full Time) - Tunisia Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities 1- Community and Design Strategy Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns. Creative ieads for all social channels. Communicate and coordinate all activities towards ensuring the community strategy supports overall brand goals and objectives. 2- Publishing Create and maintain content calendars for all social channels. Post relevant content in accordance with content calendar. 3- Moderation Review user generated comments and posts in a quick and timely manner. Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. Enforce the social sedia guidelines as defined by the brand. Escalate user generated content, where appropriate, to internal stakeholders. Required Skills & Qualifications Active participation in a wide variety of social media activities such as blogging, community development and management etc. Understanding of popular social networks – design, functionality, users Demonstrated ability to produce community management guidelines and documents that reflect the holistic understanding and implementation of the role of social media and its effects. Proficiency in social listening tools. Very creative Exceptional communication skills. Very high attention to detail. We Offer: A unique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world Unparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses
Dispatcher - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Jumia Food est un site de commande d'aliments en ligne qui permet aux consommateurs de commander commodément des repas de leur choix dans leurs restaurants préférés et de les faire livrer directement à leur domicile ou à leur bureau. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Tâches principales: Suivi des livreurs : Localisation avant et pendant la commande Prévoir le temps de livraison Préparer l'emploi du temps des livreurs Recensement des incidents Coordination avec les livreurs Profil recherché: Vous êtes dynamiques et aimez le goût du challenge Vous avez le sens des priorités Vous avez un sens d'analyse et de la gestion des réclamations Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Operations Job Title Dispatcher - Jumia (Full Time) City Tunis Country Tunisia
Aug 24, 2019
Full Time
Dispatcher - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes.Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Jumia Food est un site de commande d'aliments en ligne qui permet aux consommateurs de commander commodément des repas de leur choix dans leurs restaurants préférés et de les faire livrer directement à leur domicile ou à leur bureau. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Tâches principales: Suivi des livreurs : Localisation avant et pendant la commande Prévoir le temps de livraison Préparer l'emploi du temps des livreurs Recensement des incidents Coordination avec les livreurs Profil recherché: Vous êtes dynamiques et aimez le goût du challenge Vous avez le sens des priorités Vous avez un sens d'analyse et de la gestion des réclamations Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Operations Job Title Dispatcher - Jumia (Full Time) City Tunis Country Tunisia
Head of Engagement - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: As Headof Engagement you will be responsible to utilize all Offline media channels& Social media to drive consumer adoption to Jumia. You will also leveragePR to foster Jumia branding. Offlinemedia channels will include TV, radio, out of home (billboards), print. Socialmedia media will focus on Facebook, Instagram, YouTube, Google (ratingsespecially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. You will continuously drive the brand forward by owning and executing activity of the highest quality, carefully balancing between budget and actual spending yet not compromising Jumia’s brand equity. Yourresponsibilities will include Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia BlackFriday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencerprogram - the cornerstone of our influencer strategy Ensure growth on # vendorsparticipating to the program Assess the quality of the influencersand emulate the community Frequently interact with them toensure they are excited to be part of the program Design and implement tool to bettermonitor the impact of their posts on some performanceindicators Engagement levels on their posts, #app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on adaily basis Provide guidance to ensure postsgenerate the right level of engagement Be ahead of the curve for all theviral trends Memes, challenges, reposts,news Share best practices across countries Foster genuine user-generated content - with a clearfocus on YouTube Emulate our followers and users sothey frequently post content Promote user-generated content Create virality / give itvisibility Review Social Media Sentiment through Socialstudio Understand the drivers & designactions to correct any negative trajectory Support Jumia SoMe team interactingwith our followers and customers on a daily basis Develop branding of Jumia as well as customerunderstanding Develop & execute long &short-term PR strategy to be aligned with country CEO vision, andbuilding a sustainable relation with media, influencer & publicfigures Act as Brand Ambassador by presenting& guarding the brand Contribute to building the annualyearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focusgroup Manage & own the offlinemarketing budget, ex budget split across different channels, and end ofmonth finance reporting Set specific KPIs for each activityand evaluating its ROI Develop Jumia talent pool by recruiting and managingteam Setting their KPIs, and continuouslydevelop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Tunisia. Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Aug 23, 2019
Full Time
Head of Engagement - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: As Headof Engagement you will be responsible to utilize all Offline media channels& Social media to drive consumer adoption to Jumia. You will also leveragePR to foster Jumia branding. Offlinemedia channels will include TV, radio, out of home (billboards), print. Socialmedia media will focus on Facebook, Instagram, YouTube, Google (ratingsespecially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. You will continuously drive the brand forward by owning and executing activity of the highest quality, carefully balancing between budget and actual spending yet not compromising Jumia’s brand equity. Yourresponsibilities will include Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia BlackFriday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencerprogram - the cornerstone of our influencer strategy Ensure growth on # vendorsparticipating to the program Assess the quality of the influencersand emulate the community Frequently interact with them toensure they are excited to be part of the program Design and implement tool to bettermonitor the impact of their posts on some performanceindicators Engagement levels on their posts, #app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on adaily basis Provide guidance to ensure postsgenerate the right level of engagement Be ahead of the curve for all theviral trends Memes, challenges, reposts,news Share best practices across countries Foster genuine user-generated content - with a clearfocus on YouTube Emulate our followers and users sothey frequently post content Promote user-generated content Create virality / give itvisibility Review Social Media Sentiment through Socialstudio Understand the drivers & designactions to correct any negative trajectory Support Jumia SoMe team interactingwith our followers and customers on a daily basis Develop branding of Jumia as well as customerunderstanding Develop & execute long &short-term PR strategy to be aligned with country CEO vision, andbuilding a sustainable relation with media, influencer & publicfigures Act as Brand Ambassador by presenting& guarding the brand Contribute to building the annualyearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focusgroup Manage & own the offlinemarketing budget, ex budget split across different channels, and end ofmonth finance reporting Set specific KPIs for each activityand evaluating its ROI Develop Jumia talent pool by recruiting and managingteam Setting their KPIs, and continuouslydevelop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Tunisia. Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
Aug 22, 2019
Full Time
Customer Service Agent - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities Assist Selling processes for our customers and generate additional Sales; Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support; Perform phone conversation with customers to answer their questions, provide information and advise them; Handle special requests and complaints of customers; Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means . Required Skills &Qualifications Fast learner ; Well organized ; Resistant to the stress . We offer A unique education in launching and scaling new internet concepts ; Become part of a highly professional and dynamic team working around the world ; An attractive salary package ; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures .
Influencer Marketing Channel Owner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! As Influencer Marketing Channel Owner, your role will be to leverage and develop the community of influencers that Jumia has in its network. Ultimately your goal will be to contribute to making Jumia a cool brand, associated with trendy content. Thus, you will be at the core of the Jumia brand building strategy. You will need to come up and execute ideas to drive customer acquisition through influencers marketing. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media and growth. Your responsibilities will include Monitor implementation and scale up Jumia influencer program - the cornerstone of our influencer strategy Ensure growth on # vendors participating to the program Select influencers who will drive new customers to Jumia Assess the quality of the influencers and emulate the community Frequently interact with them to ensure they are excited to be part of the program Work with a tool to better monitor the impact of their posts on some performance indicators Engagement levels on their posts, # app downloads, New Customers, etc KPIs to evaluate success Number of influencers participating to Jumia influencer program & associated performance indicators # posts & videos, # engagement generated, etc... # new customers acquired through Jumia Influencers Who we´re looking for Passion for influencer scene and Social media in general Strong network with influencers and other key stakeholders Previous experience with influencer (eg working in an agency) a plus Well organized and ability to simultaneously handle multiple projects Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Aug 20, 2019
Full Time
Influencer Marketing Channel Owner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! As Influencer Marketing Channel Owner, your role will be to leverage and develop the community of influencers that Jumia has in its network. Ultimately your goal will be to contribute to making Jumia a cool brand, associated with trendy content. Thus, you will be at the core of the Jumia brand building strategy. You will need to come up and execute ideas to drive customer acquisition through influencers marketing. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media and growth. Your responsibilities will include Monitor implementation and scale up Jumia influencer program - the cornerstone of our influencer strategy Ensure growth on # vendors participating to the program Select influencers who will drive new customers to Jumia Assess the quality of the influencers and emulate the community Frequently interact with them to ensure they are excited to be part of the program Work with a tool to better monitor the impact of their posts on some performance indicators Engagement levels on their posts, # app downloads, New Customers, etc KPIs to evaluate success Number of influencers participating to Jumia influencer program & associated performance indicators # posts & videos, # engagement generated, etc... # new customers acquired through Jumia Influencers Who we´re looking for Passion for influencer scene and Social media in general Strong network with influencers and other key stakeholders Previous experience with influencer (eg working in an agency) a plus Well organized and ability to simultaneously handle multiple projects Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
