Jumia

209 job(s) at Jumia

Jumia Egypt
Jul 23, 2019
Full Time
Paid Search Executive - Jumia (Full time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Building and managing the paid search accounts Hands-On campaign implementation, maintenance, and monitoring across major search engines (Google, Bing etc.) Developing and maintaining relationships with internal stakeholders. Keyword research & grouping, creative writing, testing and landing page optimization. Working with Paid Search Manager to ensure that: Campaigns / projects timelines, cost estimates, schedules and forecasts are accurately developed and adhered to. Campaigns are set up and optimized correctly, according to the brief and best practice. Campaigns are monitored daily and hit relevant targets Creating reports and presentation decks accurately as well as to the highest level of quality and integrity Provide regular results analysis, reporting and recommendations Update budget sheets on a daily, weekly and monthly basis Basic understanding of advertising tools such as Power Editor Optimizing paid search campaigns to achieve set KPIs and objectives. Providing budget, target audience, and buying model recommendations to stakeholders Developing post campaign analysis reports and providing analysis and optimization suggestions for clients Coordinating with the creative teams. Required Skills & Qualifications: Strong Analytical skills; Data Ninja - Comfortable working with large data sets and analysis Mastery of MS Excel. Strong organizational skills, detailed orientation and project management ability. Familiarity With Google Advertising Products - Adwords, YouTube, UAC and Google Display Network General knowledge in Search Engine Marketing (SEM) and Paid Search (PPC) Enthusiastic to learn and master Search Engine Marketing . We offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Jumia Cairo, Egypt
Jul 23, 2019
Full Time
Paid Search Manager - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Main Responsibilities Responsible for operational success of accounts and ensuring deliverables are met on time and on budget Owns all outcomes; effectively prioritizes efforts to focus on delivering on the most important things Plans, manages and executes Paid Search/Pay Per Click (PPC) campaigns, including but not limited to account setup, strategy development, organization, and management Audits, reviews and analyzes reports, lead optimization efforts to meet campaign objectives and performance Assist Account Supervisor & Channel Owners with communications around paid search knowledge, and recommendations to develop and deliver a clear strategic vision Monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics for assigned ventures. Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to venture goals. Monitor and evaluate search results and search performance across the major search channels. Functionally Manage a team of Paid Marketing Analysts located in Paris, Cairo, Abidjan and Casablanca. Leads by example and acts as a mentor for the more junior team members Acts as a point of contact for Paid Search initiatives and is responsive to all client requests and inquiries Explores opportunities and facilitates campaigns through all SEM Channels with particular emphasis on innovative initiatives. Contributes to continuous improvement by proactively assessing SEM practices and methodology Works collaboratively to translate strategic vision into tactical solutions and results Consistently looks for ways to improve current processes or introduce new approaches that will contribute to Jumia’s success Required Skills & Qualifications Experience in Search Engine Marketing (SEM) and Paid Search (PPC) (3+ years) – e-commerce or travel background preferred. Experience in managing large scale, complex paid search/PPC campaigns and strategies. Mastery of MS Excel. Google Apps + Google Apps Script is a plus. Technical understanding of digital performance marketing i.e. bought, owned and earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing. Strong organizational skills, detailed orientation and project management ability. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. Experience working with popular PPC ad platforms (AdWords, Yahoo, Bing). Google Certified (Fundamentals), Analytics and Adword is a big plus. R, Python or JavaScript experience not required but preferred. Data Science & Machine Learning experience / formation / side projects is a plus but not required. We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Accra, Ghana
Jul 23, 2019
Full Time
Head of Financial Services - Jumia (Full Time) J umia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively. Main responsibilities : Driving the usage of JumiaPay/One within Jumia Ecosystem & acquire new customers for the group (giving visibility to the solution, focus groups to better understand needs, promotional campaigns with incentives, etc.) Manage the relationship with local payments partners and support the local payment integration roadmap ( eg. banks, PSP, fintech) Negotiate the best commercial with partners for local payment & digital services to improve P&L Onboard new & manage existing relationships with local digital service providers willing to distribute their services on Jumia One (eg. ticketing, airtime, bills payment, tolls, fines, transport, etc.) Build a strong expertise of the regulatory environment related to financial services. Build & manage Jumia lending to provide easy access to financing for both Jumia sellers & customers alike (Generate & convert leads to disburse quality loans, provide customer installments to shop on Jumia) Setup local processes and teams to operate both JumiaPay and JumiaOne, in particular: Setup Customer Service processes locally, with the help of ecommerce Customer Service team. Setup Finance processes together with Finance team (eg. Reconciliation of remittance with Gateways, fees reconciliation, reconciliation with JumiaOne providers). Setup Marketing processes together with the Jumia marketing team and ensure regular cross campaigns of Jumia One and other Jumia services. Set up, monitor & implement efficient Service Level Agreement with partners to ensure 24*7 digital service availability to Jumia One customers. Requirements & Qualifications : At least 5 years experience in a similar role. Degree in Engineering or business management Knowledge in fintech is a plus Experience in managing multiple stakeholders, project management. High attention to detail and able to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator We offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Jumia Dakar, Senegal
Jul 23, 2019
Full Time
Media Manager - Jumia ( Open - ended) Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 14 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Principales : Effectuer le suivi des campagnes marketing et concevoir le reporting mensuel; Elaboration des plans media et gestion opérationnelle ; Developper des contacts etroits avec les directions fonctionnelles de l'entreprise Négocier les encarts publicitaires Mettre en place des opérations de subventions ou de mecenat en direction des associations, des fondations ou de tout autre organisme Organiser à des evenements marquant dans le domaine d'activité ou le secteur de l'entrepris Suivi des budgets en accord avec les objectifs fixés; Création des briefs graphiques pour l’ensemble des campagnes; Collaboration avec les différents partenaires media afin de suivre la bonne gestion des activations; Veille sur les nouvelles opportunités & stratégies média; Monitoring & Reporting. Compétences et qualifications requises : Niveau Bac + 5 écoles spécilaisées en communication Bonne culturelle générale des différents leviers médias et institutionnels Trés bonne connaissance de l'entreprise , de ses produits , de son environnement économique et concurrentiel Expérience en agence media et connaissance du media offline au Sénégal; Très bonne capacité rédactionnelle Wolof et Français; Maitrise de l'anglais Excellentes compétences en communication écrite et verbale; Aptitude à établir des priorités et équilibrer plusieurs projets simultanément; Aisance avec les outils de gestion de projet sur le Web et les technologies de collaboration; Excellente connaissance de Microsoft Office; Proactif et capable de travailler de façon autonome; Dynamique et bonne capacité de négociation. Notre offre : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équuipe hautement professionnelle et dynamique travaillant à l'international Une croissance personnelle et professionnelle inégalée étant donné que, notre objectif à plus long terme est de former la prochaine génération de dirigeants à nos futures entreprises internet
Jumia Douala, Cameroon
Jul 22, 2019
Full Time
Agent Logistique - Jumia - CDI Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions principales : Prendre connaissance des différents documents nécessaires à l'activité (planning, bon de préparation, plan de palettisation,…) Assurer la manutention des marchandises Réceptionner les marchandises Préparer les commandes Charger les véhicules Réaliser les contrôles liés à son activité Assurer la maintenance de premier niveau de son équipement Qualifications & Compétences requises : Autonomie Sens de l'organisation Très bonne maîtrise de l’anglais et du français : écrit et parlé Maitrise des règles de sécurité Connaissance des modes opératoires liés à l'activité Bonnes qualités relationnelles. Nous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré Une opportunité unique d’avoir un impact fort sur la construction du secteur du E-commerce en Afrique L’opportunité de faire partie d’une équipe hautement professionnelle et dynamique Une croissance personnelle et professionnelle sans précédent, car notre objectif à long terme est de former la prochaine génération de dirigeants.
Jumia Cairo, Egypt
Jul 22, 2019
Full Time
HR Operations Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities As a Human Resources Operations Manager, you will deliver day-to-day support of Human Resources (HR) policies, programs and processes by providing quality real-time solutions to employee inquiries and requests. Applies working knowledge and understanding of internal HR policies spanning employment, employee relations, benefits, compensation, payroll, training and HRIS to assist employees. In particular you will: Prepare all monthly payroll inputs and final output Own and manage process execution of work/residence permits for all international employees Maintain the database and employee files Develop forms and processes for all employee-related requests/actions Define the policies, e.g. handbooks, disciplinary policy in line with Jumia standards and tone of voice In charge of the administration & communication of all company benefits, e.g health and life insurance. Support the Human Resources Business Partners in identifying business challenges using data analysis to help influence changes in operations, processes or programs. Support the Human Resources Business Partners in investigations, counselling sessions and terminations. Follow up on end of probations Follow up on contract renewals Required Skills & Qualifications Bachelor’s Degree Minimum of 5 years of experience Previous experience with preparing payroll inputs and output is a must Mastery of excel Impeccable attention to detail Impeccable follow up skills Very organized We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Dakar, Senegal
Jul 22, 2019
Full Time
Pick up Station Inspector - Jumia ( Fixed term) A propos de Jumia : Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions principales : Auditer toutes les PUS du réseau sur tout le territoire national: Faire l’inventaire physique des colis et s’assurer que les stocks physique et informatique sont alignés Faire l’inventaire de la caisse et s’assurer de la cohérence entre l’argent présent en caisse et le montant des colis indiqués comme livrés dans le système informatique Faire l’audit de l’archivage des fiches de MU et des chèques de remboursement Vérifier que les normes de stockage des colis sont respectées dans le hub Vérifier que les agents respectent les process de pick up, de reconcile, de receive et de création de retours et relever tous les manquements observés Vérifier que les transferts de responsabilités et la vérification des produits sont correctement effectués Noter tous les dysfonctionnements, pour améliorer in fine la qualité des produits et des process. Rendre compte de l’état des PUS Rédiger un rapport d’inspection avec les actions correctives préconisées et l’envoyer à la fin de chaque inspection 2. Former les agents sur les nouveaux outils système et les process logistiques en collaboration avec le PUS Network coordinator et le responsable logistique : Monitorer le versement journalier des PUS et investiguer tous les écarts pour les justifier à la finance Envoyer le rapport de versement journalier des PUS Mettre en place de nouveaux outils de reporting sur l’activité des PUS Être en support à l’équipe des agents en PUS lors des évènements commerciaux ou sur demande du responsable logistique Qualités requises Notions basiques en comptabilité Maitrise excel Rigueur , Autonomie Sens de l'observation Excellente capacité organisationnelle et multitâche Sens de l'écoute et de l'organisation Capacités d'analyse et d'anticipation Aisance relationnelle Notre offre : Acquérir une expérience unique dans un environnement de start-up de e-commerce de très haut niveau ; Faire partie d'une équipe très professionnelle et dynamique, travaillant dans le monde entier ; Un package salarial attractif ; Une croissance personnelle et professionnelle sans précédent, puisque notre objectif à long terme est de former la prochaine génération de leaders pour nos futurs projets internet.
Jumia Lagos, Nigeria
Jul 22, 2019
Full Time
Head of Performance Marketing - Jumia (Full Time) Who we are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platformsconsist of our marketplace, which connects sellers with consumers, ourlogistics service, which enables the shipment and delivery of packages fromsellers to consumers, and our payment service, which facilitates transactionsamong participants active on our platform in selected markets. Through ouronline platforms, consumers can access a wide range of physical and digitalgoods and services, fashion, electronics, beauty products and also hotel andflight bookings or restaurant delivery. With over3,000 employees in 14 countries spanning across 6 African regions, Jumia is ledby top talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. We are looking for talented people with a passion for Africa tojoin our team and embark on our exciting journey. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities You will be responsible for developing and leading the strategic plan and vision for digital platform development such as website content, e-commerce, personalization, testing, marketing, and digital technology. The role also entails working closely with the commercial team on planning and ensuring country targets are being achieved. In particular you will: Project & Process Management Achieve country marketing performance given business targets. This includes budget allocation and monitoring to maximize return of investment per customer. With help of the marketing mix, anticipating the business direction, considering country specifics and best practices. Together with commercial team, define and plan monthly sales campaign Coordinate across marketing teams (online, CRM, shop, design, PR, offline), monitoring execution and reporting on campaign performance Keep team's workflow and deadlines aligned with overall campaign goals Own event calendar, anticipate marketing planning given business strategy Execute and monitor on marketing contribution campaigns to further develop and professionalize processes. Anticipate and evaluate issues as they arise by working in close collaboration with the country teams and deliver plans to counter in line with the business targets. Guide channel managers to prepare long-term channel roadmap for technical developments and channel improvements. Marketing Strategy Long term strategy planning: Communicate on the mission, translating business targets into a marketing plan and breaking it down into marketing KPI´s to improve marketing efficiency; Best practices: Ensure marketing plans and strategies are benchmarked against other countries and companies; Process & Elaboration: of marketing planning deliverables (automation, processes, planning, budgets, storyboards) and documentation (functional specifications, user manuals); Internal communication: Organize, participate and lead a monthly meeting with all stakeholders with the aim of adjusting the marketing plan and operational feedback; Growth strategy: Work in synergy with the marketing and category management team to identify new growth opportunities and ways in which to improve our presence in Africa through the campaigns promoted. Performance Analysis (Web & Finance) Coordinate department/vertical specific reporting that will feed the marketing efficiency plan; Present post-mortem campaign efficiency to Global Head of Marketing, country MD´s and other stakeholders as required; Forecast, evaluate, measure and report on marketing effectiveness and ROI; report it on a weekly basis to MD’s, the Global Head of Marketing and other Marketing Heads. Global Marketing Team Member & Support Actively anticipate to the definition of the Marketing plan; Participate and propose potential global marketing process & strategy improvements; Act as a senior marketing advisor and business partner to the Global Head of Marketing; MD´s and other PMO’s; Coordinate with Global Head of Marketing by producing business analyses and benchmarks that will serve to propose tactical and strategic decisions for marketing planning. Professional Skills & Qualifications Bachelor's Degree and 8+ years digital marketing experience, preferably in the technology and/or marketing sector, agency experience is a plus. 5+ years of developing and executing successful online direct marketing programs (paid search, paid social, affiliate, display, mobile app) High-growth, early-stage marketing experience with a proven track record of scaling spend without compromising efficiency Digital marketing experience required including expertise in analytics, A/B and multivariate testing, LTV modeling, etc. Experience identifying target audiences, working with customer segmentation and personalization, and creating campaign strategies required Strong working knowledge of WordPress or related CMS, Google Analytics, Salesforce or related CRM, HubSpot or other marketing automation platform, and all social content platform We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Lagos, Nigeria
Jul 22, 2019
Full Time
Marketing Manager - Jumia Food & Party (Full Time) Who We are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities Jumia Food and Party is an online platform that allows consumers to conveniently order meals of their choice from their preferred restaurants or favourite alcoholic beverages and, have them delivered straight to their home / office, parties and functions. You will be responsible for driving Jumia's brand and marketing strategy across all channels. This role will provide strategic leadership across the organization to ensure that the brand is reaching a broader audience with consistent, effective, appropriate messaging and a unified and engaging customer experience. In particular you will: Developing strategies that energize and strongly differentiate the JUMIA brand in the Ecommerce sector in Nigeria, positioning Jumia Food as the online shop you can trust. Create and execute successful content marketing campaigns, media strategies, and integrated marketing communications to increase the company’s awareness, drive user growth and retention. Increase company’s website traffic and acquisition of new audiences through offline and online marketing tools and tactics, including and not limited to blog and website publishing, social media, events, corporate responsibility initiatives, etc. Develop analytics dashboard and identify improvements to drive greater audiences and deeper engagement. Conceptualize and oversee development of outdoor, radio, TV campaigns Determine effectiveness of offline campaigns against targets and budgets and iterate actions as necessary. Managing and controlling all public relations and communication related topics. Develop curated marketing strategies for top partners. Manage the efforts of account managers. Establish new partnerships and promotional programs that reach sizeable external audiences to drive significant new users and website traffic Contribute as an integral member of the marketing leadership team, defining ongoing priorities and contributing in all areas of the function Professional Skills & Qualifications At least 5+ years of experience as a store manager in a major “Brand image” retailer or Specialty retail environment Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention Knowledge of effective merchandise presentation standards. Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays Proficiency with POS systems and Microsoft Office suites. We Offer A unique experience in an entrepreneurial, yetstructured environment A unique opportunity of having strong impact inbuilding the African ecommerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders Apply for this job Link to this job Share this job Location Nigeria Department Marketing Job Title Marketing Manager - Jumia Food & Party (Full Time) City Lagos Country Nigeria
Jumia Tunis, Tunisia
Jul 20, 2019
Full Time
Influencer Marketing Channel Owner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! As Influencer Marketing Channel Owner, your role will be to leverage and develop the community of influencers that Jumia has in its network. Ultimately your goal will be to contribute to making Jumia a cool brand, associated with trendy content. Thus, you will be at the core of the Jumia brand building strategy. You will need to come up and execute ideas to drive customer acquisition through influencers marketing. You will need to be extremely tuned to trends, influencers, and generally speaking be completely passionate about Social Media and growth. Your responsibilities will include Monitor implementation and scale up Jumia influencer program - the cornerstone of our influencer strategy Ensure growth on # vendors participating to the program Select influencers who will drive new customers to Jumia Assess the quality of the influencers and emulate the community Frequently interact with them to ensure they are excited to be part of the program Work with a tool to better monitor the impact of their posts on some performance indicators Engagement levels on their posts, # app downloads, New Customers, etc KPIs to evaluate success Number of influencers participating to Jumia influencer program & associated performance indicators # posts & videos, # engagement generated, etc... # new customers acquired through Jumia Influencers Who we´re looking for Passion for influencer scene and Social media in general Strong network with influencers and other key stakeholders Previous experience with influencer (eg working in an agency) a plus Well organized and ability to simultaneously handle multiple projects Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Algiers, Algeria
Jul 19, 2019
Full Time
IT Representative - Jumia (Full Time ) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilities Support and troubleshooting for Jumia's systems & tools, including escalation to and coordination with central tech team Configure systems to facilitate commercial, operational, and marketing needs Project management - coordinate with local and central teams to ease the release of new features including user traning and technical testing Understand business use of functionalities and document them In charge of user management on systems i.e staff onboarding and offboarding from systems, access control Research and propose feature improvements to central product team Required skills Bachelor in Applied Math, Engineering, Computer science, or related technical field HTML + Java script Fluent English Action-oriented and performance-driven Strong analytical and data management skills Superior organizational skills and attention to detail Resistant to stress Autonomous Finding simple solutions to complex problems. First experience in IT support functions is a plus What we offer : A uniqueexperience in an international, entrepreneurial, yet structured environment An unparalleledpersonal and professional improvement as our longer-term objective is to trainthe next generation of leaders for our future internet service lines The opportunityto be part of a team full of talented people with the best backgrounds.
Jumia Lagos, Nigeria
Jul 19, 2019
Full Time
Recruitment Coordinator - Jumia (Full time) Who We are Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities As a Recruitment Coordinator, you will coordinate end to end recruitment process with the aim of implementing Jumia’s talent acquisition strategies. Ensuring the sourcing, attracting and hiring of top talents whose values and goals are very well aligned with that of Jumia. In particular you will, Work closely with hiring managers to achieve a clear understanding of job roles to execute sourcing strategies and identify the best talents to meet overall recruitment goals. Engage and captivate the interest of quality candidates and convert those candidates into hires. Utilize various channels (Internet sourcing, resume mining, networking, LinkedIn) to find appropriate active and passive candidates for specific and talent pipeline positions. Coordinate end to end recruitment process including initial assessments, first level interviews, and issuing offer letters Deliver a great candidate experience by providing accurate information and timely feedback to candidates. Build talent networks, developing relationships in ways that could yield referrals for potential hires. Support in building talent pools for future hires which includes sourcing active and passive candidates. Collaborate with recruitment team continually develop and improve on existing recruitment processes. Support the team in general activities that will strengthen the company’s employer branding. Professional Skills & Qualifications Bachelor’s Degree and at least 2-3 years progressive growth in talent acquisition and recruitment. Experience in Employer Branding methods Good understanding of HR tools such as Applicant Tracking Systems (ATS). Practical experience of sourcing top talents using multiple channels. Good time management Good communication and interpersonal skills. Ability to scan large volumes of resumes to identify best fit applicants and good interviewing skills. Intermediate Excel skills to create macros, pivot tables, VLOOKUPS, and work books. We Offer A unique experience in an entrepreneurial, yet structured environment. A unique opportunity of having strong impact in building the African ecommerce sector. The opportunity to become part of a highly professional and dynamic team. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Jumia Casablanca, Morocco
Jul 19, 2019
Full Time
Internal Communications Intern - Jumia (Internship) Who we are: Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Responsibilities: Position will be working with Head of Communication and Public Affairs in various areas of communications with a focus on employee communications, help execute internal communication strategy. Specific tasks will include: Contentdevelopment - written as well as video, External articles for company-ownedcontent (thought leadership, etc.) Pressreleases Social mediacontent development Internalarticles for employee communications Videocreation for employee communications Trade showcoordination Contribute to internal publications (newsletters, emails, publications, intranet…) Support localinternal events and at group level Ensure localactivation / consistency of One Jumia Voice Act asAmbassadors and engagement support Promote Jumia’s Culture including core values Functional competencies BS or BA incommunication or a related discipline preferred Knowledge or pastinternship experience in communications is a plus Ability tocoordinate and prioritize multiple simultaneous projects MicrosoftPowerPoint, Word, Excel skills required Good levelorganizational and project management skills Strongwriting skills Strong oralcommunication skills Basicphotography and video skills a plus Workingknowledge of Web communications a plus, Creative withthe ability to share new ideas with others in a professional setting, Detail-orientedwith ability to manage multiple projects with stringent deadlines We offer: A unique opport unity to learn about diverse marketing processes that make a business grow in an efficient way cross channels Huge learningexperience in one of the fastest growing web firms A highlychallenging and empowering environment A flat structuredworking environment and direct engagement in decision making Working withtalented and multicultural teams Application details: Starting ASAP 6 months internship
Jumia Douala, Cameroon
Jul 19, 2019
Full Time
Treasury Officer - Jumia - Fixed Term (12 months) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platformsconsist of our marketplace, which connects sellers with consumers, ourlogistics service, which enables the shipment and delivery of packages fromsellers to consumers, and our payment service, which facilitates transactionsamong participants active on our platform in selected markets. Through ouronline platforms, consumers can access a wide range of physical and digitalgoods and services, fashion, electronics, beauty products and also hotel andflight bookings or restaurant delivery. With over 3,000employees in 14 countries spanning across 6 African regions, Jumia is led bytop talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. We are looking for talented people with a passion for Africa tojoin our team and embark on our exciting journey! Main Responsibilities : Management of the cash register Management of treasury operations Monitoring supplier payments OMS reconciliations Finance audit Management of payment methods Supervision of bank reconciliations and mobile money Required Skills & Qualifications : Finance/Accounting/Audit/Management Degree 1-2 years professional experience (an experience in Accounting / Audit Firm would be a plus) Knowledge of accounting principles Proficiency in MS_Excel, MS_Word Knowledge in Taxation / Audit Be rigourous Be methodical We Offer : A unique experience in anentrepreneurial, yet structured environment A unique opportunity of having strong impact inbuilding the African E-commerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growthas our longer-term objective is to train the next generation of leaders
Jumia Casablanca, Morocco
Jul 19, 2019
Full Time
Key Account Manager Media- Jumia (Full time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It isled by top talented leaders offering a great mix of local and international talents and is backed by MTN,Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is torevolutionize the concept of shopping by providing customers with the best online shopping experiencethrough a wide range of products categories including mobiles & tablets, computers,electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrant and booming environment.Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps In. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities: Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as atrusted advisor to the Key Account to proactively drive adoption, upsell andretention Collaboratewith Key Accounts brands and their partners to develop clear businessobjectives, high impact Digitalmarketing programs and measurement of those programs Manage projectsacross cross-functional teams and with the client to ensure successful deliveryof those programs Presentfindings and results to Key Accounts client executives Act as aknowledgeable industry leader in online marketing, analytics, and targeting Improve andshare project management processes, standards, templates and best practicesboth internally andwith client teams Who you are: Interest in delivering and supporting Jumia ina client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical orbusiness field Passionate about advertising, marketing, data,analytics and technology Required Skills : Degree preferably in Marketing, Business orEngineering 2+ yrs with Media or Agency experience Interest in client-side positions and digitalmarketing initiatives
Jumia Nairobi, Kenya
Jul 18, 2019
Full Time
Head of Customer Service Africa -Jumia (Full Time) Jumia is Africa's leading internet company, with over 4,000 employees in 14 African countries. We have built winning businesses such as Jumia, Jumia Food, Jumia Travel, Jumia Pay and Jumia Services. It is led by talented leaders with a mix of local and international experience and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CDC. Founded in 2012, Jumia's mission is to change people's lives through the internet. We do this by building marketplaces that save customers money and time and create opportunities for vendors, and our other partners. At Jumia Ecommerce, we are building the largest & most loved shopping destination for Africans. Africa is home to the fastest growing economies in the world, offering huge opportunities in a vibrant and booming environment. This growth has enabled innovative businesses to flourish and this is where Jumia plays its role. We are looking for talented people with a passion for building businesses and for Africa, to join our team and embark on this exciting journey! What is this Job about? As the Head of Customer Service for Africa, you are responsible for defining processes to ensure continuous improvement of our operations in terms of both service quality and cost efficiency by ensuring processes are followed and results tracked. You will manage CS teams across Africa and develop the Team in as a powerful sales Channel and deliver exceptional level of services for our customers to retain them and make them loyal to our brand. You will also be required to coordinate with other departments so they support customer experience. Main Responsibilities You are responsible for: Defining processes to ensure continuous improvement of our operations in terms of both service quality and cost efficiency Ensuring processes are followed and results tracked Coordination with other departments so they support customer experience too (IT, Account Management, Finance) Management of the CS teams across Africa Develop our CS team in a powerful sales channel (recruiting new customers, promote cross-selling, reactivate customers) Delivering exceptional level of services for our customers to retain them and make them loyal to our brand Your responsibilities are to: Lead the Jumia’s Customer Services function and develop a strategic approach to customer care Promote innovation, efficiency and customer focus in service delivery Ensure a perfect order and booking management in the different regions Deliver an exceptional level of services for our customers in the different hubs: ensure quick resolutions of customers’ complaints, ensure quick and consistent answers to customers via phone, email or chat Actively promote the Jumia Travel and Jumia Food brands to recruit new customers and find adapted solutions to our customers Implement and improve a customer service policy and measure customer satisfaction Work closely with other internal teams (Finance, Account Management, IT) and influence them to improve service level and operational standards Train, manage, coach and motivate the different CS teams (share best practices) Monitor performance and manage performance of Customer Service teams in terms of customer service, sales and cost efficiency Develop capacity plans to match the needs of both Jumia Food and Jumia Travel Audit data reported by CS agents to ensure great accuracy of data in our backend system Close monitoring of Jumia Food and Travel KPIs and report performance to line Managers Provide feedback to Management regarding service failures or customer concerns in your area Work with management team to align customer service policies and systems with the company's objectives. Conduct other projects, reasonable duties, or deliverables as assigned Required Skills and Qualifications A successful candidate will fulfill the following requirements: Graduate degree 5 years + of experience in Customer Service Customer service expert Strong leadership and management skills. Ability to motivate coach and mentor a diverse and remote team Outstanding interpersonal and communications skills (written, spoken, listening) Ability to communicate effectively with Partners and Management 100% Customer-focused Action and results driven Sales oriented Knowledge in Customer Service software and IT infrastructure will be a great plus (Salesforce, Xcally, etc.) Well-organized / structured Tasks require a strong attention to detail and ability to work under tight deadlines Resistant to stress Positive attitude and can-do spirit Pro-active and sense of responsibility Strong communication skills in English Language (MANDATORY) Proficiency in French Based in Nairobi, Kenya We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).
Jumia Casablanca, Morocco
Jul 18, 2019
Full Time
Responsable Développement prestataires transport - Jumia Services (Full-time) Who we are: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Jumia Services provides a complete e-commerce fulfillment platform through a network of our own-managed and third-party warehousing, order processing, and logistics service providers. Jumia Services combines the capabilities of our own and carefully selected 3PL partners onto one seamless service offering, thereby offering the best services available in each of our markets through a one-stop-shop service interface. Responsable Développement prestataires transport Description: = Support JUMIA's growth by developing our logistics marketplace. . = Source for new reliable players to become one of JUMIA's partners in : last mile delivery; middle mile haulage; and international air freight. = Build terms and contracts. = Drive a set of providers KPI oriented to help operational team reach their targets. = Build and maintain a strong relationship with our partners. = Work directly with CM on 3PL strategy; budget; and cost optimization projects. = Continually understand business needs and provide intelligent solutions. Profile and skills required : = Master's degree in supply chain. = 5 years experience in logistics, transportation or procurement. = Strong k;wledge in negotiation skills, domesic logistics market and air freight = Strong knowledge in LTL and FTL regulations, cost building and budget establishment = Strong knowledge in MS OFFICE and POWER BI. What we offer : = A unique experience in an international, entrepreneurial, yet structured environment = Unparalled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet services lines = The opportunity to be part of a team full of talented people with the best background
Jumia Dakar, Senegal
Jul 18, 2019
Full Time
Chief Operation Officer - Jumia (Open-ended) - Senegal Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers withconsumers, our logistics service, which enables the shipment and delivery ofpackages from sellers to consumers, and our payment service, which facilitatestransactions among participants active on our platform in selected markets.Through our online platforms, consumers can access a wide range ofphysical and digital goods and services, fashion, electronics, beauty productsand also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 Africanregions, Jumia is led by top talented leaders offering a great mix oflocal and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact for Africa.Jumia offers unique opportunities in a vibrant and booming environment,creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to joinour team and embark on our exciting journey! What's this job all about? The Jumia Senegal COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives. Customer Experience being defined by all elements impacting thesatisfaction of a customer navigating or buying on Jumia: online experience,delivery experience, product experience, customer service experience,aftersales (returns / warranties) experience. Vendor Experience being defined by all elements impacting the satisfactionof a vendor selling on Jumia: online experience, operational experience,payment/finance experience. It is a leadership role that sits on the Senegal Ecommerce ExecutiveCommittee, with a large team The main challenges are described as below Main Responsibilities : Management & recruitment : Ø Managing the country’s teams / efforts in terms of:  •       Customer experience •       Vendor experience •       Customer Service •       Production •       IT local resources Ø Leading recruitment when necessary. Leadership & influencing : Ø Interacting with other local & central teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain projects & solicit support, as many of the Ops projects are transversal. Projects/routines definition & execution : Understanding the central improvement projects and ensuring their sharp and timely local execution Ensuring harsh execution of the centrally defined routines Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions Collecting detailed feedbacks from customers & vendors Based on customer & vendors feedbacks: Feeding central team with their synthesis and the related necessary improvements Leading local necessary improvements Required Skills & Qualifications: Strong experience (>4 years) in operations management, deep culture & knowledge of Customer &Vendor Experience best practicesin ecommerce; > 5 yearstotal experience; Stronginter-personal skills: convince the people and your team that you are makingthe right decisions; Ability tomanage efficiently multiple teams; Hands on &results oriented - excited by solving problems yourself; Well organized ; Stronganalytically (good with numbers & analysis - we have a lot of them!); Excellentcommunication skills in English. We Offer : A unique experience in anentrepreneurial, yet structured environment ; A uniqueopportunity to help build & shape a growing African ecommerce giant; The opportunityto become part of a highly professional and dynamic team; Unparalleledpersonal and professional growth (our longer-term objective is to train thenext generation of leaders for our future internet ventures).
Jumia Douala, Cameroon
Jul 18, 2019
Full Time
Cash Collector - Jumia - Fixed Term (06 months) Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 14 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missionsprincipales : Prendre contact avec les débiteurs et essayer d'obtenir des explications sur le défaut de paiement Trouver une solution avec les débiteurs pour obtenir le règlement des dettes ou au moins un échelonnement des remboursements Procéder à la relance des clients en arriérés de paiement Procéder au recouvrement des paiements non réglés Lancer la procédure judiciaire de recouvrement Collecter les informations manquantes sur le partenaire Compléter les informations dans les différents systèmes liés à ce sujet. Qualifications et compétences requises : Niveau Bac +2 (Comptabilité, Commerce, Droit,...) Aisance dans la manipulation des chiffres Faire preuve de diplomatie et d'empathie sans pour autant manquer de fermeté Faire montre de capacités de négociation et persuasion Bonne connaissance des outils du pack office, plus précisement Microsoft Excel. Nous offrons : Une expérience unique dans un environnement entrepreneurial mais structuré ; L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant à l’international ; Une croissance personnelle et professionnelle inégalée étant donné que, notre objectif à plus long terme est de former la prochaine génération de dirigeants à nos futures entreprises Internet.
Jumia Casablanca, Morocco
Jul 18, 2019
Full Time
Trésorerie Analyste- Jumia (Full Time) Qui sommes-nous : Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure. Nous recrutons un analyste trésorerie pour notre bureau basé à Casablanca. L'analyste trésorerie est rattaché au responsable trésorerie au sein de la Direction financière. Missions principales : Suivi journalier des positions de cash Veiller au suivi de la bonne exécution des dates de valeur auprès des banques et au suivi des réclamations Suivi des valeurs Analyser les frais financiers Établir les états de rapprochement Analyser les comptes comptables et bancaires de trésorerie Assurer le Suivi des Clôtures comptables / IFRS Profil Recherché : Background et expérience nécessaires Diplômé(e) d'un Bac+5 en Comptabilité/Finance 3 ans minimum d'expérience au sein d'un service de comptabilité ou cabinet comptable Vous maitrisez les outils bureautiques Vous êtes rigoureux, motivé et aimez travailler en équipe