Jumia

99 job(s) at Jumia

Jumia Accra, Ghana
Feb 16, 2020
Full Time
Marketing Manager (Jumia Food) - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over5,000 employees in more than 10 countries in Africa, Jumia is led by toptalented leaders offering a great mix of local and international talents and isbacked by very high-profile shareholders. Jumia is committed to creatingsustainable impact in Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Overviewof this role: Byjoining the Marketing team, you will champion our growth through marketingstrategy formulation and execution. You will join a fast-growing business andwork closely with our best vendors to increase our impact and changelives. Main responsibilities: You will be responsible for driving Jumia’s On Demand brand and marketing strategy across all channels. This role will provide strategic leadership across the organization to ensure that the brand is reaching a broader audience with consistent, effective, appropriate messaging and a unified and engaging customer experience. Developingstrategies that energize and strongly differentiate the JUMIA brand in theEcommerce sector in Ghana, positioning Jumia Food as the primary provider foranything, delivered fast. Create and execute successful content marketing campaigns, media strategies, and integrated marketing communications to increase the company’s awareness, drive user growth and retention. Increase company’s website traffic and acquisition of new audiences through offline and online marketing tools and tactics, including and not limited to blog and website publishing, social media, events, corporate responsibility initiatives, etc. Determineeffectiveness of offline campaigns against targets and budgets and iterateactions as necessary. Managingand controlling all public relations and communication related topics. Developcurated marketing strategies for top partners. Establishnew partnerships and promotional programs that reach sizeable externalaudiences to drive significant new users and website traffic Contributeas an integral member of the marketing leadership team, defining ongoingpriorities and contributing in all areas of the function. Required Skills & Qualifications: Arelated degree from a recognised university Mastersdegree is an added advantage. Strongcommercial and analytical skills. At least 5 years’ experience in the same or a related field Structured,organized and good planning skills Ableto work under pressure in a fast paced and competitive environment Greatcommunication skills Excellent command of tools or fast learner (Microsoft office suite and Google tools Flexibleand able to handle multiple tasks at the same time We offer: A unique experience in an entrepreneurial, yet structured environment: The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth environment
Jumia Abidjan, Ivory Coast
Feb 13, 2020
Full Time
Fleet Manager - Jumia Food (Full time) - Abidjan Pionnier et leader du e-commerce en Afrique, la plateforme Jumia repose sur une marketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en tout sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Missions principales Management de la flotte : -Définir des propositions en vue de la structuration de la flotte -Recevoir, identifier et sélectionner les meilleurs livreurs à recruter -Onboarder et former les livreurs (créations de comptes, process etc.) -Contrôler la qualité de la flotte et du suivi des process par les livreurs -Coacher et gérer la flotte en continu (être le porte-parole et point de contact privilégié des livreurs) -Organiser des réunions hebdomadaires avec les livreurs pour délivrer des informations, du matériel ou des conseils afin d’optimiser leurs performances -Suivre et sanctionner le comportement des livreurs -Suivre et remonter les incidents terrains mettant en cause les livreurs G estion du planning livreur : -Mettre à jour et optimiser le planning en fonction des commandes -S’assurer de la bonne santé des KPIs du fleet management (commandes par jour/livreur, taux de présence, taux d’acceptation sur l’application, taux de ponctualité) -Assurer le respect des KPIs définis (UR, taux d'absentéisme, nombre de commandes/livreurs) Suivi de la paie livreur : -Investiguer les cas de réclamations des livreurs portant sur les commandes -Regrouper et comptabiliser les documents impactant la facturation des livreurs -S’assurer du suivi et des sanctions relatives aux écarts de versement des livreurs Mener tout le programme d’animation du vendeur (intégré au département Vendor Relationship Management) : - Gestion de la performance (gamme – ventes – opérations) - Plan de communication (via tous les canaux) - Organisation d’évènement offline - Définir et implémenter des challenges Vendeurs pour engager efficacement nos vendeurs en améliorant leurs résultats Gestion d'une équipe de dispatchers Compétences requises & Expérience Maîtrise de l'anglais Expérience en e-commerce & logistique Proactif, ponctuel, organisé Fort esprit entrepreneurial Maîtrise du pack Office Solides compétences en management et leadership Solides compétences en communication et relationnel Capacité à résoudre des problèmes de manière autonome Nous offrons Une expérience unique dans un environnement structuré et entrepreneurial L'opportunité de faire partie d'une équipe dynamique et professionnelle au niveau mondial Une évolution personnelle et professionnelle qui suit notre vocation à former les leaders de demain sur notre secteur d'activité
Jumia Casablanca, Morocco
Feb 13, 2020
Full Time
Sales - Jumia Food (Full Time) Who we are : Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities : Telephone prospecting and dynamic field: identification of future partners Development of the restaurant portfolio and contribution to the acquisitionof new partners Negotiation and signing of partnership contracts with restaurants Monitoring of performance indicators and implementation of correctivestrategies Establishment of long-term business relationships with partner restaurants Identification and adaptation to market opportunities. Establish reporting related to the position Required profile : Business school diploma A first field experience in commercial negotiation Passion for sales and negotiation Personal skills required: Very autonomous Anaytical and synthetical mind Ambitious and ready to work in a highly motivating and demanding startupenvironment We offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce giant The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Dely Brahim, Algeria
Feb 13, 2020
Full Time
Head of Advertising - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Act as a trusted advisor to the Key Account to proactively drive adoption, upsell and retention Collaborate with Key Accounts brands and their partners to develop clear business objectives, high impact digital marketing programs and measurement of those programs Manage projects across cross-functional teams and with the client to ensure successful delivery of those programs Present findings and results to Key Accounts client executives Act as a knowledgeable industry leader in online marketing, analytics, and targeting Improve and share project management processes, standards, templates and best practices both internally and with client teams We are looking for Interest in delivering and supporting Jumia in a client-facing role Ability to excel in team environments Strong interpersonal and presentation skills Undergraduate or graduate degree in a technical or business field Passionate about advertising, marketing, data, analytics and technology Degree preferably in Marketing, Business or Engineering 2+ yrs with Media or Agency experience Interest in client-side positions and digital marketing initiatives We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Alger, Algeria
Feb 12, 2020
Full Time
Customer Service Sales Manager - Jumia (Full Time) Who are we: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Description: As a part of Customer Service team – Jumia Mall, you will oversee building, tracking and managing the telesales department to reach your targets in terms of merchandise value generated by your team, customer satisfaction and delivery success rate, both on inbound and outbound flows. You’ll be responsible to develop best in class sales scripts, and ensure your team master sales process and the best offer. Job Location: Algiers, Dely Ibrahim. Your responsibilities will include, without being limited to: Coaching, inspiring and motivating a telesales team. Ensuring the team meets the sales, customer satisfaction and success rate targets. Developing sales strategies to guarantee success and growth. Disciplined use of CRM system, communication and customer management. Monitoring random calls for quality assurance and determine performance gaps and provide feedback to individual Supervisors and Telesales Reps. Forecasting, analysing and reporting sales data to top management Ensure new process and projects proper implementation. Participating in the improvement of telesales process and scripts at group level. Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled. Create a successful on-boarding experience for each new hire by developing the process. Serve as backup for the outbound dialer and perform other duties as required. Who we´re looking for : Master’s degree with management criteria will be preferred Successful previous experience as a customer service representative 2+ years’ supervisory experience 2+ years’ experience in telesales Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel, Word and Power point) and Google Docs Ability to translate your skills to other employees through training and mentor Adequate knowledge of the online marketplace model and ecommerce environment Other Required Skills: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Advanced knowledge in call center tools Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer service In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Leadership: Motivate your team, work with them to make sure they abide by all company policies and procedures. Patience: Having patience will help you stay polite, even in stressful situations Problem-Solving Skills: Being able to problem solve with a customer will help your job. French & Arabic fluent & English professional required Key Performance Indicators Merchandise Value (Sales amount) Customer Satisfaction Success of rate Quality Audit Score We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Join the Journey!
Jumia Abuja, Nigeria
Feb 12, 2020
Full Time
Corporate Affairs Manager - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The role holder is responsible for implementing the Jumia’s Corporate Affairs and Communication strategy in the following areas: Regulatory Compliance Government Relations Stakeholder Engagement Responsibilities Regulatory Compliance Highlight high level issues relating to Corporate Affairs are addressed in the right sequence and timely. Develop strategy for public private partnerships and ensure compliance with regulatory bodies. Driving CSR engagements with members of the public and assessing potential implication to group’s brand. Assists in localizing regional Corporate Affairs priorities in line with developing local strategies as required. Government Relations Coordinate complex interactions with legislative staff, other local and state officials, federal agency staff and other government officials/staff. Establish and implement short and long-term goals, objectives, policies and operating procedures for the government relations support function; Monitor and evaluates policy programs impacting the Jumia Operations in the industry of operation. Stakeholder Engagement Work with key stakeholders on consultative efforts to drive reforms that impact the operating environment. Develops and maintains up to date stakeholder maps used to implement pre-determined Corporate Affairs & Communication strategies. Represents Jumia Group in public engagements ensuring the group’s views and positions are well represented. Competencies Required Translating strategic business objectives into consumer centric engagement tactics Communication: working directly, frequently, with numerous teams to execute these tactics successfully against business goals Strong management and interpersonal skills Collaborative and problem-solving ability to work with cross functional team. Self-motivated individual with a strong entrepreneurial spirit. Cultural sensitivity and awareness High degree of tact and confidentiality Strong reporting, analytical and negotiating skills Qualification & Experience Bachelor's degree from any accredited university in the field of Media & Communication, Political Science, Law or Business Administration. MBA or relevant postgraduate qualification will be added advantage Minimum 5 years managerial experience in Public Affairs or Corporate Affairs & Communications, preferably in any regulated industry. Excellent knowledge of current affairs Advanced Proficiency in MS Office (Word, Power Point, Excel) is required. High level of adaptability to diverse and fast changing environments. Experience of working in an environment of cultural diversity We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Kenya
Feb 12, 2020
Full Time
Onsite Merchandiser -Jumia (Full Time) Whowe are Jumia is the leading pan-Africae-commerce platform. Founded in 2012, Jumia’s mission is to improve the qualityof everyday life in Africa by leveraging technology to deliver innovative,convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform. With over 5,000 employees in 14 countries spanningacross 6 Africa regions, Jumia is led by top talented leaders offering a greatmix of local and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? The Merchandiser is aprofessional member of the Merchandising team and reports to the Head of OnsiteMerchandizing & Design. Your primary responsibility is to proactively driveand optimize online business on the website - mobile, app and desktopplatforms. You will be entrusted with developing merchandising campaignstrategies and plans, resulting in exciting and timely onsite campaigns andinitiatives that will maximize sales, profits and drive overall brandpositioning. You would also be involved in product recommendation planning,promotional planning, and partnership management. The mainchallenges are described as below: MainResponsibilities Daily health-check and maintenance of thewebsite and app to ensure quality and user experience Drive the optimization of overall ConversionRate and key Onsite KPIs across all devices and Onsite channels - desktop,mobile and app Constant optimization of revenues and ensureoutstanding quality of the content across devices Owning the website front end from A-Z and Eyefor small details, everything on website is your responsibility Work with other teams (graphics, marketing,catmans etc.) across the company and coordinate and filter onsiterequests, as well as manage onsite capacity. Generate and share weekly report withMerchandising team to include actionable takeaways, risks andopportunities from a trend, financial and brand perspective Monitor, analyse, optimize and report onperformance of campaigns and key learnings to maximize results Be a source of innovative ideas; Improvelanding pages/campaign designs and performance and give feedback Weekly campaign planning and monitoring forefficient e-merchandising: challenge product assortment, cataloguestructure and navigation, and optimize user experience to maximize sales Up to date with industry leading designsoftware and technologies (Photoshop, Illustrator, InDesign, etc) Highly proficient in all design aspects, aswell as attention to details and prioritise design workflow Possession of creative flair, versatility,conceptual/visual ability and originality Demonstrable graphic design skills with astrong portfolio Team work and knowledge sharing between Jumiacountries Required Skills & Qualifications Demonstratedability to work harmoniously with a cross-functional team of categorymanagers, marketing professionals, design teams and others to create aworld-class customer experience Salesmentality and proactive thinker who can translate corporate productmanagement strategy into an online experience Ability toprioritize work, understand and follow processes, and utilizeavailable resources. Ability tounderstand commercial/campaign requests and translate to design briefs Demonstratedability to manage multiple campaigns/projects, including prioritization,planning and execution Strong andorganizational skills with strong attention to detail and accuracy Proficiency andgood working knowledge of CSS, HTML, Microsoft Office applications(Word, Excel, and PowerPoint) and design software and technologies (Photoshop,Illustrator, InDesign, etc) is a plus Ability tomulti-task and reprioritize in a dynamic environment Strongproblem solving and decision-making skills; as well as ability to work anddeliver under pressure, and within tight deadlines Excellentcommunication and presentation skills Must possesseCommerce and business acumen We Offer A unique experience in an entrepreneurial, yet structured environment,growing at a very high rate A unique opportunity of discovering Africa and having strong impact inbuilding the African e-commerce sector A unique opportunity to learn about diverse processes that make abusiness efficient and successful An unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders
Jumia Algiers, Algeria
Feb 12, 2020
Full Time
Head Of Content - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Responsabilities : As Head of Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Manage a team of 5 to 10 content owner, graphic designer and photographer Lead team in creating content in french and arabic in line with the Jumia standard and KPIs; Own the quality of the product content from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions ; Project and team management skills are essential ; Proven ability to manage multiple team, competing priorities simultaneously ; Autonomous, you adapt fast and learn by doing ; Qualification & Experience Master Degree in business, engineering or arts ; 1-2 years' experience in content creation for high traffic website ; 1 year minimum managerial experience ; Working knowledge of the online businesses/e-commerce industry ; Experience with Salesforce is a plus ; We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.
Jumia Cairo, Egypt
Feb 11, 2020
Full Time
Key Account Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 12 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! About the role As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. You will focus on one category, managing c-levels end-to-end relationships for our top brands and vendors. From the very essence of commercial to operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs Main Responsibilities Build strong links with C-Levels and account managers of our top brands and vendors Act as a representative of Jumia to Key Accounts Ensure a flawless understanding of the entire ecosystem as well as a tremendous network Drive category growth by ensuring we have the right products at the right prices Ensure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) Anticipate sourcing through brand product roadmaps On-board 100% of your account’s products available Organize key commercial events such as Black Friday, Jumia Anniversary, etc. Build a comprehensive business plan for your category to ensure we structured growth Required Skills & Qualifications Bachelor's Degree in Business, or any related field At least 5 years either in FMCG, tier 1 retail groups, top banking & consulting companies Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Strong interpersonal skills Great ability to work in a fast-paced and competitive environment Flawless English communication We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Nairobi, Kenya
Feb 08, 2020
Full Time
Business Development Manager - Jumia Advertising Services (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life inAfrica by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment anddelivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active onour platform. With over 5,000 employees in 14 countries spanning across 6 Africa regions, Jumia is led by top talented leaders offeringa great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? We are launching Jumia Advertising services in Kenya, to enable agencies & partners to access 4-5M unique visitors per month ( 30% of the active internet population according to Google). The messages will reach highly targeted segments, right at the moment of purchase . To help us build this out, we are hiring a Business Development lead for Jumia Advertising Services Kenya. Someone who knows the media & ad landscape - and can hit the ground running. MainResponsibilities Seek out & establish new relationships with advertisers – from vendors (eg Unilever), agencies (eg Scangroup) and institutions (eg Airtel) Educate them on how our services work & how to maximise the value of their investments Manage relationships with them over the long term to deliver value, and ensure repeat business Deliver on our Ad Revenue targets (net of commissions, costs, etc) Work closely with the JAS Performance Manager, responsible for the technical execution of JAS campaigns Define & improve processes,standards, templates and best practices both internally and regionally Required Skills & Qualifications Strong network in ad landscape – with agencies, clients etc Critical that you know well who to approach, how to pitch & identify value for customers Excellent business development skills (inc interpersonal and presentation skills) Excited to BUILD a new service at Jumia & disrupt the media landscape of Kenya Passionate about advertising, marketing, data, analytics and technology Understanding of digital marketing KPIs a plus Undergraduate or graduate degree in a technical or businessfield Degree preferably in Marketing, Business or Engineering 4+ years with Media or Agency experience Action-oriented and result-oriented Works well with full autonomy Strong interpersonalskills: active listening, persuasion & informal influence, teamwork, and integrity Well organized and resistant to stress Excellent eye fordetail We Offer BUILD - a new business line in an entrepreneurial, yetstructured environment,surrounded by AAA people GROW – we will challenge you, be prepared for unparalleled personal and professional growth DISRUPT - Disrupt the Media Landscape, and be a leading figure in the Kenyan field
Jumia Cairo, Egypt
Feb 07, 2020
Full Time
Senior Commercial Planner (General Merchandise) - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities: Bringing orientations, feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented 3/5 years of experience in investment banking or consulting Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions We Offer: A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Kenya
Feb 07, 2020
Full Time
Brand & Partnership Manager - Jumia (Full Time) Brand and Partnership Manager exactly'> Who we are: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow they use our platform to reach and serve consumers. Our platform consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform. With over 5,000 employees in 14 countries spanningacross 6 Africa regions, Jumia is led by top talented leaders offering a greatmix of local and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. About the role: Jumia aims to improve daily lives through the internet. As part of our promise to create the most affordable marketplace in Africa and an avenue for vendors to grow their businesses, we are looking for a customer-obsessed marketing expert to enable us to strengthen our ability to delight our consumers and vendors. The Head of Brand and Partnerships reports into the Head of Engagement and is responsible for enhancing local brand love across Kenya through design, implementation and executive of branding campaigns. What you will do: Manage and track the performance of all offline initiatives such as but not limited to : Radio, TV, Youtube, OOH and onground activations Work collaboratively with local and functional marketing and commercial teams to build a strong, locally relevant brand Drive project management effectively across multiple stakeholders, both internal and external including creative, media,marketing and commercial teams Lead customer marketing, demand generation and brand love for new initiatives Strategically lead internal/external partners on brand development Oversee the mass and digital brand marketing media budget to create a cohesive brand proposition Anchor consistent and rigorous measurement of ATL and marketing budget Excel at diving deep into specific projects/initiatives and regularly undertake checks and balances to ensure strategy alignment Who you Are: You have a degree in Marketing/Sales/Business Administration or equivalent qualification Can do attitude, with the ability to influence and work in a collaborative way Good Interpersonal skills with the ability to influence stakeholders Flexibility to adapt plans/challenges as they arise A remarkable portfolio that demonstrates your ability to turn ideas into a strong creative vision and deliver exciting campaigns Deep knowledge of marketing methods and strategies; experience planning, media buying, developing and executing complex marketing programs Solid quantitative/analytical and budget management skills Deep understanding of off-line and digital media strategy and planning We offer: A unique education in scaling new internet concept Become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Lagos, Nigeria
Feb 07, 2020
Full Time
Head of Commercial Planning - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The role holder plays a key role within the company, interacts with all the departments to drive performance, lead commercial planning and deliver data driven analysis. Deliver on business plan and take lead on the commercial strategic orientation which will bring an exceptional growth in sales value& volume, the margin and the conversion rate. Responsibilities Managing a team of Commercial Planners and Merchandizer ensuring the team is properly structured, motivated and performing. Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team. Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position. Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations. Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action-oriented recommendations. Owning the merchandising of our websites, optimizing the placement of our products to deliver on every level of Jumia's strategy. Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations and other stakeholders), enabling decision making, problem solving and ensuring laser focus execution. Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying our tools. Qualification & Experience Bachelor's degree from any accredited university 7 years+ of experience in Retail/FMCG Industry 3 years plus experience in Consulting will be an added advantage. Experience in sales, negotiating and networking. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Lagos, Nigeria
Feb 07, 2020
Full Time
Chief Operating Officer - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country. Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives Responsibilities Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives. Customer Experience : all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience. Vendor Experience : all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience. The responsibilities are: Day to day team management: Customer experience, Vendor experience, Customer Service and IT infrastructure Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal. Understanding the central improvement projects and ensuring their effective and efficient local execution. Gather detailed feedback from customers & vendors Update the central team with feedback synthesis and related necessary improvements Lead and implement necessary improvements at a local level. Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions. Leading recruitment activities when necessary. Competencies Required Owner mentality and an entrepreneurial drive. Proficiency in Microsoft Office (Word, Excel and Power point) tools. Working knowledge of Google Office Productivity Tools. Good verbal and written communication skills and presentation skills. Good problem-solving skills required. Proven ability to manage multiple tasks simultaneously. Ability to work to deadlines and targets, can prioritize tasks under pressure. Qualification & Experience Bachelor’s Degree in any field from a recognised and accredited University. 8 years work experience and at least 5-6 years’ work experience at a senior operations management level. Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry. Excellent interpersonal and influencing skills. Problem solving and quick decision-making ability. Proven experience in target setting and ability to efficiently manage multifunctional team. Ability to get hands-on with the team & results oriented. Well organized and excellent communication skills. We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply for this job Link to this job Share this job Location Nigeria Department Operations Job Title Chief Operating Officer - Jumia (Full Time) Salary D Experience 8 years City Lagos Country Nigeria
Jumia Dakar, Senegal
Feb 06, 2020
Full Time
Juriste d'entreprise - Jumia ( Open - ended) Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 20 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Principales : Mise en place et suivi d’une veille juridique Assurer une veille juridique permanente sur les activités de l’entreprise en suivant à la fois l’évolution des réglementations nationales, et parfois internationales ainsi que la jurisprudence. Assurer une veille économique et concurrentielle de manière à informer la direction générale et/ou les directions opérationnelles sur les pratiques des autres entreprises du secteur. Collecter l'ensemble des informations auprès des directions opérationnelles : sources documentaires, veille concurrentielle, réalisations en interne... Utiliser les bases de données juridiques correspondant aux activités spécifiques de l’entreprise. Conseil auprès des opérationnels Assurer une activité d’information et de conseil au sein de l’entreprise, notamment auprès des opérationnels et de la direction générale sur des problématiques juridiques liées aux projets (droit commercial, de la concurrence, de la construction, droit d’auteur, fiscalité, droit social, droit du transport, droit communautaire...). Rédiger des notes d’information et recommandations juridiques pour les opérationnels de l’entreprise afin de mettre en conformité l’entreprise avec la législation en vigueur ou de permettre d’anticiper les changements réglementaires. Former les équipes en relation avec la clientèle à apporter des réponses à caractère juridique aux clients. Elaborer et animer des actions de formation sur des thématiques juridiques liées aux activités de l’entreprise. Gestion du précontentieux et du contentieux Répondre aux courriers de litige. Optimiser les réponses aux réclamations téléphoniques. Gérer et instruire les dossiers : mettre en œuvre et effectuer les procédures de mise en demeure, d'assignation en justice… Proposer des solutions à l’amiable pour certains dossiers. Rédiger des recours. Prendre contact avec des avocats dans le cadre de procédures judiciaires. Décider au besoin de faire appel et/ou de se pourvoir en cassation. Veiller au règlement des litiges potentiels. Décider si nécessaire de la nature de l’action à mener en justice (pénal, civil, commercial). Établissement des documents légaux Protéger la propriété intellectuelle de l’entreprise (droits d’auteurs, copyright, enregistrement de marques …) Gérer les problématiques juridiques liées à la propriété intellectuelle (brevets, droit des marques, noms de domaine, ...). Représentation externe Auprès des autorités administratives ; Auprès associations de consommateurs ; Auprès de fédérations professionnelles Compétences et qualifications requises : Compétences techniques Bonne compréhension et capacité à interpréter correctement les textes de loi, règlements et jurisprudence ; Connaissance de la réglementation française/européenne et de la jurisprudence ; Maîtrise d’un ou plusieurs domaines spécifiques (droit des affaires, des marques, de la concurrence, de la consommation …. Très bonne utilisation des outils Internet et des bases de données juridiques, notamment comme outil de veille et de recherche ; Maîtrise de l’anglais et particulièrement de l’anglais juridique. (un plus ) Aptitudes professionnelles Rigueur et objectivité ; Esprit d'analyse, de synthèse et capacités rédactionnelles pour analyser les textes juridiques, rédiger des notes et des comptes rendus ; Curiosité et goût pour l'investigation et la veille ; Sens de la communication pour dialoguer avec l’ensemble des opérationnels ; Capacités d'expression orale notamment pour ceux qui sont amenés à plaider devant les tribunaux civils et/ou commerciaux ; Pédagogie pour rendre compréhensibles et intelligibles les règles juridiques à des non-juristes ; Force d'argumentation et de conviction pour pouvoir instruire les dossiers, imposer la mise en application de règlementations et négocier les clauses contractuelles ; Réactivité et capacité à traiter en parallèle des sujets variés ; Sens duservice. Diplômes requis: Diplôme universitaire de niveau Bac +5 (Master ou équivalent) en droit (droit des affaires), avec si possible une spécialisation ou complété par une formation en comptabilité / gestion d’entreprise comme le diplôme de juriste conseil d’entreprise (DJCE) ou titulaires du CAPA (Certificat d'Aptitude à la Profession d'Avocat) ; Diplôme d’une école de management complété par une formation en droit ; Les doubles profils sont particulièrement recherchés. Notre offre : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équuipe hautement professionnelle et dynamique travaillant à l'international Une croissance personnelle et professionnelle inégalée étant donné que, notre objectif à plus long terme est de former la prochaine génération de dirigeants à nos futures entreprises internet
Jumia Senegal
Feb 06, 2020
Full Time
Head of Sales - 6 months Internship - Senegal Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. M ains respon sibilities: Day-to-dayprospecting and new business lead generation Developcompetitive solutions and proposals resulting in new business and partnerships Complete day-to-day administrative duties including Customer Relationship Management maintenance - managing appropriate pipeline and updating key customer information. Maintainrelationships with existing customers on a regular basis, including frequenton-site visits. Developmentand execution of a structured client onboarding plan Communicateissues and concerns with operations and senior management when required Participatein rate schedule development and contracts for both new and existing business Responsiblefor creating and delivering high quality presentations pitches to the customer- both virtual and in person. Endto end participation on all team structure hiring, training and performancemanagement Developmentand building of team morale and coerciveness Responsiblefor the cascading, monitoring and execution of team KPIs in line with businessstrategy Leading,coaching, developing and supervising the efforts of junior staff Active involvement in the development of functional/industry practices Planning, tracking and reporting of sales goals Keys Requirements : A completed master’s degree from an accredited university; An MBA, Business Management degree or relevant Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. Excellent analytical skills – assess, design and sell a given solution Provenexperience in prospecting and developing new business Strongsales background and capability We Offer Building the biggest logistics platform in Africa ; A unique experience in an entrepreneurial, yet structured environment ; The opportunity to become part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply for this job Link to this job Share this job Location Senegal Department Services Job Title Head of Sales - 6 months Internship - Senegal Experience 1 - 3
Jumia Tunis, Tunisia
Feb 06, 2020
Full Time
Head Of Performance Marketing - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsibilites: Accountable for operational digital marketing performance on your channel (ie. reach ROI KPI targets) Lead optimization and automation projects on your channel to support a scalable company growth Full responsibility of channels – ie. Facebook & Instagram Ads, Google Display Ads, Google Search Ads, Search engine optimization (SEO), or CRM (ie. email marketing, push notifications, sms.) Full hands-on responsibility to manage up to several hundred thousand euros of online advertising budget. Work in close collaboration with marketing partners - including but not limited to Google, Facebook, and Salesforce. Delivery of continuous optimization and automation of working practices on your channel on top of your operational accountability. This includes having the freedom of proposing and designing automation processes such as machine learning algorithm in order to improve the results of the channel. Required Skills & Qualifications: Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment Sharp, analytical mind and an entrepreneurial spirit Data analytics project and experience are a must, knowledge of the basic optimization algorithms Knowledge and/or willingness to learn web & digital marketing techs (HTML, JavaScript, Python, SQL) Proficiency in advanced excel mandatory, javascript / google app scripts a plus Level headed and can express ideas in a clear and impactful manner We Offer: Aunique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses
Jumia Casablanca, Morocco
Feb 05, 2020
Full Time
Head of Customer Experience- Jumia (Full time) About Us Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Description The Jumia ECommerce Country Headof Customer Experience will be responsible for leading the improvement of theJumia ECommerce Customer Experience in his country. Taking into considerationthe related Vendor Experience impacts as well as the cost impacts of thetargeted improvements. Ensuring sharp execution of the centrally definedimprovements, and participating to their refinement through the collection ofdetailed local customer feedbacks. Customer Experience beingdefined by all elements impacting the satisfaction of a customer navigating orbuying on Jumia: online experience, delivery experience, product experience,customer service experience, aftersales (returns / warranties) experience. The Jumia ECommerce Country Head of Customerexperience challenges are described below: Management &recruitment Managing the country’s team of customer experience analysts / associate). Leading recruitment when necessary. Leadership Interacting withother central & local teams (logistics & warehousing, IT, commercial,vendor management, marketing) to explain the forecasted projects & getsupport, as many of the CXP projects are transversal. Projects/routinesdefinition & execution Understanding thecentral improvement projects and ensuring their sharp and timely localexecution Ensuring harshexecution of the centrally defined Customer Experience routines (eg. Queuemanagement) Developing CXP awareness across the country’s different services, through training & communication, to make CXP central in all decisions Collectingdetailed feedbacks from customers Based on customerfeedbacks: Feeding centralteam with their synthesis and the related necessary improvements Leading localnecessary improvements CustomerExperience improvement being clearly one of the 3 company strategic objectives,the Jumia ECommerce Country Head of Customer Experience will benefit fromstrong support from the top management. He will report directly to the Jumia ECommerceCountry COO, and functionally to the Jumia ECommerce Group Head of CustomerExperience. ProfileRequirements Strong experience(>2 years) in customer experience, deep CXP culture & knowledge of CXPbest practices in ecommerce, specifically in developing countries. >6 years totalexperience Stronginter-personal skills: convince the people and your team that you are makingthe right decisions Ability to manageefficiently a local team Hands on & resultsoriented Well organized Fluent in English Weoffer A uniqueexperience in an entrepreneurial, yet structured environment A uniqueopportunity of having strong impact in building the African ecommerce giant The opportunityto become part of a highly professional and dynamic team An unparalleledpersonal and professional growth as our longer-term objective is to train thenext generation of leaders for our future internet ventures
Jumia Casablanca, Morocco
Feb 05, 2020
Full Time
Chief Operating Officer - Jumia Morocco ( Full Time) About Us Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Description The COO will be responsible for leading the improvement of the Jumia Mall Customer Experience, Vendor Experience & Operational Profitability in his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives. Customer Experience beingdefined by all elements impacting the satisfaction of a customer navigating orbuying on Jumia: online experience, delivery experience, product experience,customer service experience, aftersales (returns / warranties) experience. Vendor Experience beingdefined by all elements impacting the satisfaction of a vendor selling onJumia: online experience, operational experience, payment/finance experience. Customer & Vendor Experience improvements being clearly at the core of Jumia’s strategic objectives, the COO will benefit from strong support from the CEO. He will report directly to the Jumia Mall Country CEO, and functionally to the Jumia Mall Group COO. The Jumia Mall Country COO challenges are described asbelow: Management &recruitment Managing the country’s teams / efforts in terms of: Customerexperience Vendor experience Customer Service IT localresources Leadingrecruitment when necessary. Leadership Interacting withother central & local teams (logistics & warehousing, IT, commercial,vendor management, marketing) to explain the forecasted projects & getsupport, as many of the Ops projects are transversal. Projects/routinesdefinition & execution Understanding thecentral improvement projects and ensuring their sharp and timely localexecution Ensuring harshexecution of the centrally defined routines Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions Collectingdetailed feedbacks from customers & vendors Based on customer& vendors feedbacks: Feeding centralteam with their synthesis and the related necessary improvements Leading localnecessary improvements ProfileRequirements Strong experience (>6 years) in senior operations management, deepculture & knowledge of Customer &Vendor Experience best practices in ecommerce, ideally specifically in developingcountries. Min 8 years total experience Strong inter-personal skills: convince the people and your team that youare making the right decisions Abilityto manage efficiently multiple teams Hands on & results oriented Well organized You feel confident when communicating inEnglish Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity ofhaving strong impact in building the African ecommerce giant The opportunity to become part of ahighly professional and dynamic team An unparalleled personal andprofessional growth as our longer-term objective is to train the next generationof leaders for our future internet ventures
Jumia Casablanca, Morocco
Feb 05, 2020
Full Time
Head of Last Miles - Jumia Services (Full-time) Who we are: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Head of Last Miles Description: Managing the talent pool of Jumia Services and building a strong leadership team in Delivery Actively design and steer CXP and VXP excellence projects along with Local and Central operations leaders Design and own end to end the Last mile unit costs strategy to meet both our requirements of CXP/VXP and unit economics targets Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success Leading the scale up and expansion of last mile footprint (3PL expansion, pick up station expansion, Delivery Associates hiring and expansion) Own and create the 3PL community management for Jumia Manage and improve fleet management practices, team and cost of operation Create a culture of best-in-class material handling in Last mile Lead key transformations in supply chain (or in partnership), allowing our last mile hubs to receive product faster and more often without increasing costs of delivery Profile and skills required : A Bachelors Degree from an accredited university; Degree in Engineering, Operations, Supply Chain Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. 7 years minimum experience, logistics operation Experience in strategy and complex network management Good Knowledge of the Logistical Operations in the local market is a plus. What we offer: A unique experience in an intern ation al, entrepreneurial, yet structured environment and the opportunity to be a part of team full of talented people Unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet service lineP