Maersk

64 job(s) at Maersk

Maersk Lagos, Nigeria
Dec 10, 2019
Full Time
The role of Sales Executive is designed to grow volume and revenue to increase Maersk share of wallet in line with commercial direction through efficient engagement with customers focusing on building relationship . The role manages sales pipeline for own accounts and ensures accurate forecasting while taking ownership of assigned accounts with a view to developing them. We offer -You will be an essential part of the company's success and get a high degree of personal responsibility. -You will be working in a truly international environment and cooperate closely with your colleagues throughout the world. -You will also be a connector by the Customer needs into the Maersk potential solution. Key responsibilities -Grow and maintain existing account, customer relationship management. -Schedule and execute customer phone meetings and customer meetings. -Attract and develop new customers. -Clearly map stakeholders and understand their needs. -Create and manage specific customer plans allowing Maersk to maximize its yield potential. -Keep abreast of market developments and report relevant information to trade team and Sales Manager. -Proactively assist Finance and Customer Service in clearing outstanding invoices and longstanding containers respectively. -Use Market Mapping to identify total potential volume for the customer. -Build strong customer specific value propositions linking Maersk differentiators to customer's pains/needs. We are looking for -A minimum of 2 years of experience in Sales, preferably in Logistics. -A Strong ability to develop winning customer value propositions. -Capable of building solid rapport over the phone and actively manage call flow. -A good communicator, able to build and maintain a strong network of customers. -Someone who thoroughly understands customer drivers, needs and requirements and is capable of overcoming objections.
Maersk Durban, South Africa
Dec 09, 2019
Full Time
We are looking for a Supply Chain - Customer Care Agent to join our team in Durban. The incumbent will be expected to provide a best in class experience to a selected customer base and will be responsible for planning and executing operational activities as per the agreed terms with the customer. We offer A complex, challenging and developmental role involving elements of customer service, administration and analytics; Extensive training and support, but in return expect a strong focus and eagerness to learn and add value; Local and global development opportunities within the Commercial stream and beyond for high-performing individuals; Attractive package with benefits to reflect candidate's skills and experience. Key responsibilities • Professional pro-active communication with customers; Coordination with internal and external stakeholders to achieve required delivery to customers; Exception handling; Complete ownership of each job/file; Validation of cost and revenue at file level; Swift resolution of queries; Accurate and timely reporting; Close collaboration with sales teams to maximize on opportunities; Assist and enable commercial teams to deliver Logistics & Services growth targets. We are looking for • Minimum 2/3 years' Supply Chain Management or Freight Forwarding experience is required; Team player with excellent coordination and stakeholder management skills; Attention to detail for accurate and timely reporting; Pro-active individual with great communication skills; Ability to work under pressure to meet tight deadlines; • Experience working with CargoWise system is an advantage.
Maersk Cape Town, South Africa
Dec 09, 2019
Full Time
Do you want to be a part of highly engaged team responsible for the 24/7 execution of the Maersk Africa network by working decisively with internal and external stakeholders? As the Marine 24/7 Execution Operator you will join the Maersk Africa Operations Marine team, and together with your peers assume collective responsibility for ensuring we deliver the required service delivery to our customers while operating our network at the lowest possible cost for Maersk. We offer -An opportunity to join an international oriented and fast-paced Marine team in the Maersk Operations office in Cape Town, South Africa. -A very dynamic position with a wide range of duties as well as a unique opportunity to broaden your understanding of the key drivers behind the business and how you can influence these. -The position will provide networking opportunities and require interaction with stakeholders both external and internal within Maersk. Key responsibilities -Drive Key Performance Indicator's (KPI) and standard execution framework for the terminals in LOC coverage. -Analyze performance of operational execution of Maersk operated vessels in the approach and port stay, drive performance reviews and follow-up. -Maintain and develop excellent relationship with various stakeholders both internally and externally (with other Execution teams, Ship management, Terminal, Port Authorities, 3rd party service providers, Maersk vessel command, etc.) -Engage with vessel command and coordinate with all partners in the chain (terminals, pilots and tugs) for minimization of CO2 emissions -Uses frontline and terminal, fleet, and vessel command knowledge and expertise to enhance processes and port optimization. -Identifies and suggest continuous improvement possibilities in the ways of working. -Prepare and share communication related to Vessel incidents at Port and Port Disruptions. Also serve as focal to initiate communication with stakeholders on other incidents outside of office hours. -Received and pass on handover following the standard process and tools. -Together with the team, maintain tools and processes required to run a 24/7 setup, enabling a smooth and error free execution of assigned tasks. We are looking for -A strong natural drive for results, excellent stakeholder management skills and a thorough understanding of Liner operations with proven or natural leadership skills. -A proactive and positive attitude, high enthusiasm and ability to cooperate in an open and constructive manner, with the aim of the greater good of the Company. -A relevant degree e.g. Master Mariner is an advantage, while the ability to interact with different cultures and communicate efficiently is a must. -Good knowledge of Marine Operations, and ability to recommend or conclude on decisions which protect at every moment Safety, Cost and Network stability. -Proven track record of delivering and developing successful cross-functional relationships.
Maersk Durban, South Africa
Dec 09, 2019
Full Time
We are looking for an enthusiastic individual with solid experience in Customs brokering reporting to the CHB Manager. Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. Closely collaborate with other teams. We offer -We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous development across a world class organization. -It is up to you to use this occasion for professional and personal development and to build an attractive career within an ambitious environment with a lot of future international career opportunities. -This is a thrilling opportunity for professional development in a field of shipping and transport. Key responsibilities -Service excellence. -Accountable for delivering a second to none service, according to company standards. -Ensure that customers are handled in a professional manner. -Legal compliance related to Customs regulations and AEO obligations. We are looking for -Deep expertise and Knowledge about customs regulations. -Very organized, proactive and dynamic. -Prioritization capabilities. -Stakeholder Management.
Maersk Cairo, Egypt
Dec 06, 2019
Full Time
Maersk is interested in recruiting, training and challenging the best talent to join our local team to serve our customers and lead our company. The company is fully committed to developing talent with stretch jobs, global opportunities and exciting work in a growing global business. We are looking for an enthusiastic "Supply Chain Associate" to join our dedicated and dynamic team and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities responsible for supply chain management (SCM),and the management of the flow of goods. This includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Owns all SCM Operations activities under file management for the customers under purview Key Activities include: All file management activities post booking Documentation System Updates Operational finance Proactive communication with customer service in case of exceptions Supporting Customer Service in customer query resolution and exception handling Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation Meeting client specific KPIs without any failure Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees. Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices Sending complete invoicing requests to FACT team on time Document dispatch for clients and management We are looking for Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder University degree Good communication of written and spoken English is instrumental Highly motivated and able efficiently to deliver on time every time Excellent communication and interpersonal skills •Excellent command of written and spoken English
Maersk Cairo, Egypt
Dec 04, 2019
Full Time
Sealand is looking for dedicated, enthusiastic operations associate to join our team in Cairo and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities Performs Shipping Operations related tasks assigned in the respective sub process Achieves expected productivity, timelines and quality targets and controls errors Has responsibility for prompt and effective response to emails Identifies process gaps, cost leakages, cost avoidance/saving ideas and suggestions on process improvements Attends process training/refresher to have required skillsets to carry out tasks in an error-free manner Participates in team meetings We are looking for Ambition to make a career in logistics sector (operations and sales) Relevant university degree, fresh graduates or candidates with maximum 3 year relevant experience Excellent level of English Computer skills Excellent communication skills
Maersk Lagos, Nigeria
Dec 04, 2019
Full Time
At APM Terminals, we are a team of over 22,000 employees spread across more than 58countries and 5 continents united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You'll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM terminals, the world is your workplace We offer This position offers career development, exposure to multinational systems and process as well as an outstanding opportunity to join a professional team at APM Terminals and contribute to the success of the organization Key responsibilities Supports in establishing a positive and engaging workplace culture by effectively facilitating and resolving employee relations matters. Provides day-to-day advice and counsel to managers on a wide range of employee relations issues including progressive counseling, performance management, company policies and procedures. Serves as a trusted advisor to Managers and HR team, consults, advises, coaches, educates and provides decision making support to the business on a variety of employee relations issues. Identifies and recommends strategies to address current and future employee relations and retention needs. Mitigates risk by ensuring compliance with APM Terminals policies & local labor laws. Evaluates and reviews employee related decisions in response to employee concerns. Identifies, analyses and implements resolutions to complex and sensitive issues in a timely and professional manner. Leads and conducts investigations regarding potential misconduct and policy violations. Supports the outcome of cases throughout partnership with the business. Supports the organization with legislatively compliant implementation of initiatives. Uses metrics to highlight trends and develop strategies to foster positive employee relations. Make recommendations based on assessment of trend and root cause analysis. Assist in executing certain collective bargaining and/or union activities, including agreements. Mediate any issues of conflict that may have been escalated due to differences between management; union and employees. Track and ensure compliance against labor legislative requirements and conditions of employment. Maintains a database of key contacts, important to the work of employee relations. Observes social, economic and political trends that might ultimately have an effect upon the organization, and makes recommendations to enhance the company's image based on those trends. Acts as a liaison for senior management on community issues and affairs, advising them of sensitive and/or important issues for the community, and recommending plans of action, when appropriate. Manage relationship with external labor providers ensuring that such providers are legislatively compliant. Avoid labor disputes through the establishment of good relationships between all stakeholders. We are looking for Requires a university degree in Human Resources Management or related discipline. Minimum of 4-6 years Human Resources/Employee Relations experience. Experience working in a Union environment as a spokesperson for negotiations, grievance proceedings and proactive in day to day labor relations management. Knowledge of Compensation and Reward Philosophies. Ability to anticipate issues/needs and to work proactively to address them. Comprehensive knowledge in employment, employee relations practices and principles, and current laws impacting human resources. Sound analytical, critical thinking, problem-solving and negotiating skills, with the ability to understand broad HR issues and to resolve conflict situations. Thorough understanding of investigative methods and principles. Thoroughly knowledgeable in various international labor relations standards. Demonstrated leadership and management skills. Demonstrated ability to work effectively with all levels of employees. • Requires strong negotiation skills. • Demonstrated ability to exercise discretion and good judgment, and to understand the effect of decisions overall in the company. • Ability to handle confidential company and employee information with complete discretion.  • Strong analytical skills, including the ability to extract, compile and analyze data.  • Requires advanced verbal and written communications skills in English, in addition to effective interpersonal skills.
Maersk Libreville, Gabon
Dec 04, 2019
Full Time
Maersk Gabon is looking for a self-confident and result-driven Field Sales Representative to be based in our Libreville office and reporting to the Country Manager. He/She will manage and develop business relationships and performance, including growth of the share of wallet for assigned accounts portfolio. Overall the Field Sales Representative will be responsible for the achievement of agreed targets for each account (Volume and Gross profit). We offer This is an exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities Promote our services offers through a consistent value proposition; Handle customer quotation requests in a timely manner and follow up to secure the business; Develop additional business from existing customers and develop new business; Maintain a healthy opportunities' pipeline on both Ocean and Logistics & Services to ensure we are well poised to meet our targets; Upsell Value added services on a per product basis depending on customer need; Generate and identify potential new business and communicate sales lead/market rates information to Revenue Management Team where relevant; Communicate significant trends, rate changes and policies to assigned accounts; Proactively identify potential problems in the customer Supply Chain and seek solutions for them by leveraging our products; Ensure customer relationship management tools are updated on time and are of excellent quality; Assist the Finance team follow-up on overdue payments. We are looking for • Minimum 2 years of commercial experience (Customer experience or sales); Fluent in English and French; Experience in logistics or supply chain management will be an added advantage; Proficiency in MS Office (Outlook, Excel, Word and PowerPoint); Driven and results-oriented; Excellent organization skills and priority setting; • Team player and collaborative.
Maersk Cairo, Egypt
Dec 02, 2019
Full Time
With continuous growth since our launch in 2011, Sealand is an established Intra European container carrier with a clear ambition to continue to pursue profitable growth. We are looking for our next General Manager for the Egypt cluster, a high impact role with an opportunity to lead a multi-country cluster with significant growth potential in both Ocean and Logistics and Services. We offer You will have a unique opportunity to work in a truly global business. You will have overall responsibility for a cluster, covering Egypt, Lebanon and Libya including leadership, profitability, operational efficiency, strategy execution and corporate governance. Key responsibilities Lead, develop and grow the local business through formulation and execution of the business strategy Accountability for driving business performance in all commercial and service activities Deliver the cluster scorecard, budget and business plans for the cluster Coach the functional leaders, from market intelligence to delivery and development of new business opportunities Liaise actively with Market Managers and Revenue Management at HQ to ensure competitive pricing is available for the local market conditions and deliver yield and utilisation targets Drive engagement in the organisation as a role model with a focus on cost and profitability Act as change agent, for organisational and process transformation. We are looking for Education at Masters level 10 -15 years of transportation/logistics industry experience Sales management experience Leadership experience In depth understanding of the transportation/logistics industry Energetic, forward thinking and creative individual with high ethical standards. Excellent communication skills, can relate to people at all levels on an organization Proven track record of customer management and ability to develop relationships Excellent conflict resolution, negotiation and problem solving skills, strong cultural awareness. Well organized and self-directed individual who is politically savvy and a team player. Results oriented with a solution focussed mindset Fluent English and Arabic language capabilities is a requirement. Willingness to travel within cluster frequently.
Maersk Kampala, Uganda
Dec 02, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Line Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Nairobi, Kenya
Dec 02, 2019
Full Time
Do you want to join a winning team? If you have been directed here, we consider you a talented professional and we would like to stay in touch with you for future job opportunities in commercial areas (sales, business development & customer service). We offer International and dynamic environment Working within leading and winning organization Better understanding of market and customer facts and drivers Improve understanding of how best generate profit for Maersk Develop very deep strong knowledge about market, competitor and I- ndustry trends Strong proficiency on Business-to-business marketing Freedom to act with responsibility to deliver Strong Stakeholder skills development In case we have any new open position, we will primarily look for the candidates registered in this Maersk General Application - Commercial Roles. Key responsibilities Complete the online tests that will be sent to you and inform us in case your situation and interest in Maersk changes in any way. We are looking for People oriented, energetic, self-motivated and dedicated team player, with passion for shipping. Excellent command of written and spoken English Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
Maersk Nairobi, Kenya
Dec 02, 2019
Full Time
Do you want to join an industry with a profound impact on the lives of millions of people globally? If you thrive working with others, have a can-do attitude and have the ambition and passion to excel, the Maersk can offer you the perfect opportunity to build a long-term, varied and meaningful career in an international environment. Is this how you imagine the next step in your global career? We offer A challenging and rewarding opportunity where we will provide you with the framework to build a long-term career in the global trade and transportation industry Build your knowledge from working with world-class experts within the shipping and business fields Build a global network that you can leverage in your future interactions to enable collaboration and career Be significantly exposed to high level leaders to ensure that theoretical insights are continuously linked to concrete business challenges Become part of a diverse team where we play to win and 'we' always comes before 'I'. Key responsibilities Do your absolute best together with your colleagues to execute strategies to reach the business objectives of your team Steer your career. Your core support team will empower you to be the captain of your career on the journey of personal growth Join a team of colleagues who have robust functional acumen, strong insight, informed opinions and passion for the dynamics behind global trade You will be the face of the company in front of customers while handling their queries & issues Ensure customer satisfaction through high quality, positive customer experience and a smooth execution of the end to end shipment lifecycle Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre for handover of business terms and conditions agreed Hunt sales leads and follow up opportunities to attract new customers, revive lost or inactive accounts as well as developing business with regular customers. This will include conducting sales promotion campaigns Ensure all relevant products and services are proposed to the customer to maximise Maersk profitability Promote the Maersk Brand in daily interactions through various channels and agreed media Manage sales pipeline, segmentation and accurate forecasting Prepare and submit weekly and monthly report to Management Develop strong understanding of customers' business drivers, needs and requirements. We are looking for Bachelor Degree Previous experience in shipping/logistics 2-3 years of Customs/Delivery experience Team player Self-driven and goal-oriented Able to work under pressure Strong interpersonal and communication skills Customer focused, proactive and Commercial career orientation Strong desire to pursue a long-term career in transport and logistics An excellent command of spoken and written English.
Maersk Tangiers, Morocco
Nov 29, 2019
Full Time
***PLEASE NOTE - ONLY APPLICANTS POSSESSING MOROCCAN CITIZENSHIP OR HOLDING AN EXISTING RIGHT TO WORK IN MOROCCO WILL BE CONSIDERED FOR THIS ROLE*** The Svitzer Group has been awarded a 20-year contract to provide Harbour Towage Marine Services to the Tanger Med 2 Port in Morocco. Svitzer Tanger Med 2 has multiple positions for TUG BOAT CAPTAINS / MASTERS to command the four ASD (azimuth stern drive) 80T Bollard Pull Rastar 2900 Tugs in the Tanger Med 2 port. Please apply using the online "APPLY" function OR submit your application and CV to: Svitzer_AMEA_Regional_Crewing@svitzer.com with Subject line "Master - Tanger Med 2" We offer This position offers the right candidate an opportunity to join an ambitious, international and growth focused global industry leader with the possibility of continuous professional and personal development. Svitzer is a global industry leader in Towage and provides services to Energy Terminals, Port and Harbours around the world. The AMEA Region of Svitzer currently operates vessels in ports and terminals in India, Egypt, Angola, Oman, Bahrain, Qatar, Bangladesh, Liberia and Russia. Svitzer is a non-integrated Business Unit of the Transport and Logistics Division of the Maersk Group, and is one of the world's largest towage companies owning and operating vessels in more than 40 countries and more than 150 ports and terminals across the globe. The company is growing rapidly both organically and through acquisitions. Svitzer is a wholly-owned part of the Maersk Group. For more information about the company, please visit www.svitzer.com. Key responsibilities GENERAL Reports To: Svitzer Port Manager. In his/her absence to Svitzer Technical Superintendent. It is the responsibility of the Tug Master to command, manage and ensure the safe and effective operation of the Vessel in accordance with: Relevant International Legislation and National Law. Industry accepted Standards & Practices. Client and Company Requirements and Expectations. Client and Company HSSE-Q Policies and Procedures The Tug Master has overriding authority to take required action considered necessary for the safety of life, the Vessel or for the protection of the environment. KEY RESPONSIBILITIES Navigation, Vessel and Crew Management - On receiving/being relieved of command of the Vessel complete Handover and conduct an Inspection of the Vessel as required. - The Tug Master is at all times and under all circumstances solely responsible for the safe navigation and operation of the Vessel utilising: Radar, Depth finding equipment, Charts and GPS, Navigation Aids, Magnetic and Gyro Compass, Radio and Communication devices, Watch-keeping and observation - Plan and manage deployment and response of all Vessel and Crew resources to emergencies affecting life, assets and the environment. - Act as Vessel manager and coordinate the assignment of Crew as required for operations, the provision of stores and ensuring readiness for operations. - The Tug Master must read and familiarise him/herself with all existing Company Rules, Regulations, Policies and Procedures (RRPP) and updates. - Ensure that the Vessel and all personnel, crew and any visitors/passengers, adhere to RRPP applying to the safe operation of the Vessel - Schedule and assign watch-keeping dutie - ensure that required PPE is worn at all times - Institute a bridge "Night Order Book". - Issue "Standing Orders" on joining a vessel. Ensure that the Vessels: - Watertight integrity and stability is maintained (including small boats). - Emergency steering is regularly tested. - Navigation charts and publications are updated and corrected - Equipment is maintained to the technical standards required by the Company. Manage, plan, action and report in accordance with the RRPP: - Fire and boat drills at specified intervals. - Emergency exercises at specified intervals. - Shipboard safety meetings held at specified intervals. - The formal communication to Crew of any changes to RRPP Familiarisation, Training and development of Vessel's Crew with specific responsibility: - Manage onboarding training and familiarisation as required by the RRPP and Company Training Plan. - Ensure that training records are properly completed. - Ensure that Crew Training Books are inspected, completed and maintained. Management of Vessel's Crew with specific responsibility: - Manage the performance of Officers and Ratings to ensure compliance with RRPP and safe operations. - Report and record the performance and competency of Officers and Ratings, both as part of regular Performance Reviews and when relevant e.g. immediately following serious sub-standard performance. - Report Crew misconduct and where required participate in Disciplinary proceedings Towage Operations, Berthing and Mooring - Plan and conduct safe Towage operations, taking into account Vessel capabilities and limitations, safe working practices and operational parameters and circumstances. Maintenance and Repair - Ensure that necessary and adequate maintenance and repairs to Hull and Machinery are carried out to ensure maintenance of watertight integrity and machinery reliability is maintained. - Supervise and direct Officers and Ratings to conduct all required inspection, care, and maintenance and repair tasks including cleaning, protective coating, painting, lubrication, We are looking for CERTIFICATION: Capitaine au long cours STCW Master II/2 preferred / STCW Master II/3 Note: Vessels are <500 GT EXPERIENCE Handling of Tug Boats Languages: English - French fluency NATIONALITY / CITIZENSHIP Moroccan / Morrocan Permanent Resident only
Maersk Cape Town, South Africa
Nov 29, 2019
Full Time
The role of the Customer Service Agent is to own and manage the customer experience. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer or keeping customers informed of relevant deviations. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! Key responsibilities Give customers the incentive to ship more with us, by owning customer issues. Receive and resolve customer queries. Ensure all booking activities are completed in line with customer requirements. Complete pro-active and self-initiated face to face visits with customers- to actively listen and understand the customer's needs and address specific areas of concern. Identify ways in which cost effective value adding service can be provided to specific clients. Handle specific shipment, transport plan and documentation exceptions, including keeping the customer informed. Ensure that- penalty fees and Value-Added Service charges are raised where relevant. Continuously serve as a focal for our e-commerce capabilities and new products with customers. Provide commercial input and execute completion of agreed waivers. Empowered to bring groups together to make decisions to improve the customer experience. Be in control of the experience customers feel and become their trusted partner. Network with customers and build relationships. Work in a high performing and dynamic environment. Own and improve customer satisfaction. Unleash your analytical skills with state-of-the-art platforms that enable collaboration and long-term service improvements. Work in a multifunctional workplace with international collaboration. Take control of your targets and drive results. Plan your own work schedule. We are looking for • At least 3 - 5 years' experience in the Logistics industry. Excellent communication and presentation skills. A change agent, always ready to try new initiatives, providing support to global and local initiatives. Able to work independently and also as a team player. Exhibit professionalism and friendliness. Ability to solve problems adequately and to effectively set priorities. Results driven with high level of integrity and trust. High level of agility and adaptable to change. Good command of written and spoken English. • Good stakeholder management skills.
Maersk Luanda, Angola
Nov 28, 2019
Full Time
We are looking for an Administration Supervisor to assist the Country Corporate Affairs Manager with the overall office operations. You will be responsible for day-to-day running of the office and ensure that proper support is provided to staff in all administrative areas. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! You will be an integral part of the support team, receive coaching and mentoring to further your leadership skills and broaden your future career opportunities. Key responsibilities - Manage the filing system of your section of administration; - Work closely with the drivers to ensure smooth vehicle operation and maintenance; - Supervise the day to day work of the admin assistants and drivers; - Monitor the performance of company vehicles, including weekly checks that the logbooks are filled in, services carried out on time and all documents are in order; - Ensure that company equipment and assets are functional; - Assist staff and visitors with flight/hotel arrangements and visas as necessary; - Ensure that office premises, storerooms, car park are kept neat and tidy at all times; - Assist with the organisation of social activities; - Assist in ensuring peaceful relations with all other parties; - Ensure all expats' housing-related issues are dealt with; - Identify areas of improvement and agency cost reduction. We are looking for - 3-5 years' experience in office management; - Fluent in English and Portuguese, with excellent communication skills; - Able to work under pressure; - Attention to detail; - Results-oriented; - Great teamwork and cooperation skills.
Maersk Lagos, Nigeria
Nov 28, 2019
Full Time
APM Terminals is the global terminal operating arm of the A.P. Moller-Maersk Group. APM Terminals operates a Global Terminal Network of 76 operating port and terminal facilities and 117 Inland Services operations in 59 countries around the globe. We are currently seeking a Chief Commercial Officer to be based in APM Terminals Apapa Ltd., Lagos Nigeria. The Chief Commercial Officer ensures fact-based understanding and presentation of local market (supply and demand & utilization), local customers and hinterland, capabilities vs competition, switching costs across competition, market rates levels (in a compliant manner), and service provided vs the competition. Translate that into a robust Value Proposition (overall for the terminal and then further tailored for each commercial opportunity). Also, a key member of the terminal management team and has a direct influence on the growth and development of the terminal The role requires a strong commercial and operational focus individual to drive results and growth by building on the established customer service structure and operational performance. We offer APM Terminals Apapa Ltd. offers tremendous growth, career and leadership opportunities for those with the ambition, drive and dedication to become one of the best. If you see yourself being part of a team that helps the global economy grow through our worldwide network of customers and terminals, then we want to hear from you! Working at APM Terminals brings a unique blend of being part of an exuberant, enthusiastic and fast-paced logistics company. You will have the opportunity to be exposed to various fields of expertise, from operations to customer service that will accelerate your development. We believe in encouraging our employees to learn, take risks, and grow their careers. Key responsibilities LOCAL COMMERCIAL STRATEGY: As a part of the Operating System, gather and translate Market Data using "Standard Work" from the Global Commercial Function into a clear Commercial Choices. Drive and recommend the local Commercial strategy, both short term and long term. Should be focused on the Landside Customer (LSC) and generating new streams of revenue. Provides input for decision making and overall Terminal strategy to Global Commercial function and Senior Management Team. . Establish strategic marketing plans to achieve Commercial objectives. Operating as the commercial glue that joins up business decision making with the Commercial and financial impacts and facilitating tough choices as necessary across the business. CUSTOMER CARE: Ensure positive and upward trending NPS. Understand and refine the Customer Journey and where the Customer Journey links into local processes. Implement processes and technology as a part of the Global Customer Experience initiatives. Ensure APMT delivers against agreed standards for each part of the Customer Journey - should be quantifiable and actionable. Proactively Co-ordinates customer issues with relevant department & maintains a one-point customer contact. Consistently ensure that levels of customer care have been defined in the Customer Journey and that these levels are proactively met. Explore methods or solutions to enhance the customer experience i.e. Digital, using global communities and guidelines for local implementation SALES: Responsible for attracting and retaining customers and ensure development of a highly professional relationship to the various decision's makers within the customer's organization (Local and Country Level). Manage and maintain relationships with key accounts, Landside and Seaside. Manage development of overall standards and guidelines for Sales & Marketing, including pricing of LSC products, service, promotion, advertising and PR and media. Drive the implementation and continuous application of the APM Terminals Sales Process. Drive, develop and deploy best practices within Sales & Marketing. Identify, develops and oversees business opportunities locally. Analyses marketing programs and adjust strategy and tactics to increase effectiveness. Ensure contracts are properly signed and administered according to Global Standards. COST ANALYSIS AND LOCAL TARIFFS: Prepare and recommend local standard tariff. Translate changes into revenue analysis. Ensure Regional S&P teams have the "incremental cost to serve" for each carrier deal. Work with Regional S&P and ensure that "annual increases" are sent early and in line with Global OS. Provide download of "Billing Data" to Regional S&P per Operating System. LSC AND PRODUCT DEVELOPMENT: Drive and oversee the development of new products and services, through the identification, development, marketing of such products and services. Identify opportunity for terminal to generate additional income via land revenues. PERFORMANCE MANAGEMENT: Provide leadership and strategy to team. Define and track SLA's, KPIs and targets whilst reporting deviations, developing improvement actions where necessary. Encourage the use of new processes, procedures and technology to enhance Commercial performance and efficiency. Implement, drive and support the Global Commercial Operating System and maintain regular contact with peers from other APMT terminals. Accountable for the management and improvement of local NPS. Responsible for target preparation, rolling forecasts and monitoring. • Develop effective Commercial solutions to align with business needs and organize information to develop, compare and assess alternatives. • Proactively resolves all Commercial issues as they arise. RESOURCE MANAGEMENT: • Identify and manage Commercial resource requirements, aligned with the terminal Commercial strategy. • Responsible for efficiently deploying the procedures and human resources necessary to accomplish local Commercial objectives. • Work closely with the APMT global and local Human Resources Department to obtain clarification, direction, and consultation regarding employee related matters. PEOPLE/LEADERSHIP: • Build a strong team by attracting and retaining talent. • Ensure Global Commercial Frameworks are implemented and actively supported/coached • Provide effective overall management, coaching, mentoring and support for all direct reports. • Create and sustain an environment that is supportive of learning, training and development, whilst facilitating open dialogue and communications so that the terminal commercial activities can run effectively and efficiently. • Reinforce APM Group culture, values & reputation and ensure compliance with APM Group policies, standards and procedures. We are looking for • Understands and can articulate the value of integrated solutions and value based selling. • Requires a college degree in Business, Marketing or related discipline. • Successful senior sales experience. • Proven ability to work in a matrix organization. • The position requires a high level of knowledge of leading and developing high performing teams, through functional/general expertise gained in Commercial and/ or associated functions. • Proven direct marketing/sales experience in transportation or related industry. • Proven track record and international experience within B2B Sales & Marketing. • Proven stakeholder management both internal and external. • Proven ability to exercise sound business judgement in order to set direction and establish priorities. • Proven management experience from the terminal or shipping industry or alternatively related industry within transport or supply chain management. • Detailed understanding of the various links with other functional areas. • Requires management and leadership experience from preferably the terminal or shipping industry or alternatively related industry within transport or supply chain management. • Excellent negotiation and relationship building skills on all levels. • Strong communication skills with the ability to communicate across the organization. • Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives.
Maersk Cairo, Egypt
Nov 28, 2019
Full Time
Maersk Egypt is currently looking for applicants with experience in logistics and supply chain for upcoming positions. These positions will contribute towards connecting and simplifying our customers' supply chain. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target! An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and rewarded. Key responsibilities We are looking for We are looking for candidates that have commercial experience, in Sales , Customer Service or Operations, in one or more of the following: - Reefer - Cold Chain - Supply Chain Management - Warehousing - Distribution - Inland - Intermodal
Maersk Tema, Ghana
Nov 26, 2019
Full Time
Are you an agile and innovative individual with a passion for selling? Do you desire to work in a dynamic environment? If yes, Maersk Ghana Limited seeks qualified candidates within the logistics industry for the post of Sales Executive. The successful candidate will own and develop his/her allocated customers, deliver volume and revenue targets while remaining focused on relationship with customer portfolio for both OCE and L&S, manage sales pipeline, segmentation, and accurate forecasting for all assigned customers, Identify and manage controlled opportunities and monitor performance against KPI and take corrective action where necessary We offer Results orientation "Hunting" sales skills Best practice sales processes (e.g., account planning, contract negotiations) Strong customer knowledge Good market and product knowledge Value selling - The Essentials Key responsibilities Account Management Be proactive and assertive Customer relationship management Schedule and execute customer meetings Clearly mapping stakeholders and understanding their needs Revenue Management - Including D&D Create and manage specific customer plans allowing Maersk Line to maximize its revenue potential covering both OCE and L&S Keep abreast of market developments and report relevant information to Product and Sales/commercial Manager Proactively assist Finance and Customer Service in clearing outstanding invoices and longstanding containers respectively Value Selling through Pipeline Management Use Market Mapping to identify total potential volume for the customer Qualify customer opportunities using: Uncovering needs framework, understanding the buying phases Using and understanding the Value Selling methodology Build strong customer specific value propositions linking Maersk Line differentiators to customer's pains/needs Actively use Maersk Line CRM tool Sales Meetings/Activity Management Prepare for Sales meetings with clear agenda and desired outcomes in the CRM tool Follow the Value Selling principles Always send out confirmation letter to customer after the sales meetings We are looking for Background in logistics and services required Bachelors Degree in Marketing, Sales or Business related course Minimum 3 years' sales experience in shipping/logistics industry Apt knowledge of the maritime/shipping industry is required Prospects for new accounts or opportunities Grows and up-sells to existing accounts, focusing on growth and profitability Strong ability to qualify leads Successfully manages negotiation process Strong ability to develop winning customer value propositions Leverages internal and external financial data to build winning strategies and understand account economics Builds and executes winning account strategies Builds strong and lasting relationships at all levels, focusing on decision makers and influencers Builds and maintains a strong network of customers Thoroughly understands customer drivers, needs and requirements Has strong knowledge about ML products, markets and industry trends
Maersk Port Elizabeth, South Africa
Nov 26, 2019
Full Time
We are looking for an Accounts Administrator to join our team in Port Elizabeth to handle accounting of our Depot and Trucking Operations. We offer APM Terminals, Inland Services in South Africa is responsible for empty and full container storage, handling and container repair as well as a trucking operation whose primary activity is to transport international import and export containers. The operation predominantly provides a service to the shipping lines as well as clearing agents, transporters and cargo owners. An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities - Managing and processing of invoices - Creating and issuing order numbers in the system (IFS) - Monthly finance recons - Remitting payments for Port Elizabeth and Cape Town - Clearing bank locally and assisting with Cape Town bank if needed - Creating new suppliers - Handling payment queries - Monthly expense accruals - Keeping track of age analysis (Vendor debit balance etc) - Keeping track of revenue throughout the month - Storage & Handling (3rd party & Line) - Month end reporting - revenue accruals for Storage and handling & EMR, invoices & credits - Assisting with queries from customers; Sending customer statements - Organizing collections with courier & services needed to be done at depot / trucking side - Managing, reviewing and sending off reports for depot: Weekly Report, Ops Report, HR Report, Training report, BR report, Variance report, Diesel Report, Overtime. We are looking for - Finance qualification or equivalent. - 3-4 years' experience in Accounts Administration or in a similar role (Accounts receivables/payables). - Excellent understanding of finance and business; - An analytical mind, able to relate to and analyze information; - Good Stakeholder Management and Communication skills; - Great attention to detail.
Maersk Luanda, Angola
Nov 25, 2019
Full Time
The Maersk Line internship program will provide you with the opportunity to learn and apply your knowledge, gain commercial awareness and enhance competencies/ skills that will prepare you for future career. The Internship program is open throughout the year within various departments such including Customer Service, Sales, Finance, Operations, and Trade and Marketing. Applications are strictly online and only successful candidates will be contacted. We offer You will gain industry knowledge, international experience, and communication skills and techniques. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team's and organisation's success. Key responsibilities - Build strong and lasting relationships with customers/ stakeholders and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of assigned tasks - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers /stakeholders informed of any challenges or changes. - Address root causes and seek continuous improvements - constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards - share knowledge and best practices. We are looking for - Undergraduate or Masters students - Advanced use of Microsoft Office tools (Word, Excel, Powerpoint). - Strong willingness and ability to learn - Sense of urgency - Excellent communication skills - Competitive drive to get things done - Fluency in English