Maersk

116 job(s) at Maersk

Maersk Kumasi, Ghana
Apr 18, 2019
Full Time
Safmarine Ghana is looking for an outstanding, driven and enthusiastic Customer Experience Partner to join our Team in Ghana based in Kumasi. In this role, you are expected to build sustainable relationships with customers to develop our portfolio of activities, increase our volume by asking for more but more importantly delivering the best of experience to our customers. We offer The applicant will have an opportunity to play a crucial role in creating a best-in-class experience for Customers, by acting as a single point of contact and proactively providing solutions to issues, thereby producing greater ease of business. By leveraging world-class service, Safmarine is able to differentiate itself in the market and deliver a unique end-to-end experience to the right Customers. Key responsibilities - Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and MyPhone calls. - Partner with External Sales Team to drive import and export Volume through inside sales activities as well as Logistics and Services. - Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution. - Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation tasks. - Ensure Import and export SOPs are adhered to. - Taking ownership of customer's issues and resolve issues with agreed timelines - Drive and Build strong business relationships with customers - Planning weekly sales activities base on TNM/CPL direction - Effective use of Agent View with particular focus on handling and resolving outlier tasks in Agent View and Case Management. - Any other tasks that may be assigned by Management We are looking for - Customer focus - Capacity to drive results (self-motivated) - Interpersonal, communication and analytical skills - Priority setting - Shipping knowledge. - Goal oriented - Business Acumen in SFDC (Sales Force Dot Com) within a shortest period is important. - Capacity of building solid rapport over the phone with effective use of CEP communication structure. - Ability to qualify leads and update them as opportunity in SDFC and ensure follow up to close the business. - Ability to sell end to end service. (Inlands/ Value Added Services) - Grow existing accounts by asking for more whiles focusing on growth and profitability
Maersk Cidade da Praia, Cape Verde
Apr 18, 2019
Full Time
Maersk is looking to hire a Customer service Agent to join our team in Cape Verde. The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Cape Verde organization Key responsibilities - Timely attend to Agent View, Case Management, Phone queries and any other agreed process or requests that aim to deliver the promise to the customer, - Share Voice of customer and processes based om daily interactions - Participate and Contribute to analyses, meetings, etc. - Implement all agreed improvement actions to improve the customer experience - Owns the following on the customer journey: Bookings, - Documentation, Load as booked, Cargo release, Invoicing, Issue Resolution and Disputes. - Provides support on the followings: Equipment Positioning and gate-in , Arrive as expected, Collection - Internal clients: Sales (timely feedback),Inland OPS positioning/delivery requests), FIN(quality of input in the system), GSC-CS (timely processing as per agreements) - Internal Suppliers: Sales (quality and timely handover),Inland OPS (positioning and deliveries), Marine OPS (load/discharge as per plan, FIN(timely release), GSC-CS (timely processing as per agreements) We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Fluent in English Other skills: Compassion, Interpersonal Savvy, Learning on the Fly, Organizational Agility, Problem Solving, Self Development, Listening, Priority Setting, Decision Quality, Customer Focus, Drive for Results, Informing, Integrity & Trust, Time Management, Written Communication
Maersk Tema, Ghana
Apr 18, 2019
Full Time
Responsible for customer issue resolution on operational issues. First point of contact when issues arise from physical inland transportation or when proactive notification is to be made from changes in transport plan to the customer. The team will capture and be the voice of Customer and make sure instant issue resolution takes place -closely governed with Customer Service and Execution by use of standard tools (CM, myphone, Intermodalview, track and trace, etc.) We offer An Opportunity to work in a dynamic and enegetic multinational environment . Sharper your stakholder management skill Core undetstanding of end to end logistics. Inprove knowledge of the shipping industry. Key responsibilities First point of contact for issues arising from physical inland transportation Proactive notification to customer for changes in transport plan or ETA deviations with viable alternative solution within stipulated timeframe Evaluate cases/issues and capture voice of the customer to make sure instant resolution takes place Team promptly attend phone calls (if applicable) received from customers/vendors and address concerns Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues Ensure alternatives provided are aligned with rules and regulation includinglocal policies Be wary of the customers' businesses, so that proposed solutions are compatible with customers requirement Be cognizant of segmented customer requirements and proposesolutions accordingly Build good relationship with the customers and confidence in ourIntermodal product Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience Identify recurring issues in Intermodal delivery performance and initiate steps to address root cause Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience for customers Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to customer Check for additional business opportunities on satisfactory resolution of issues Handle system updates and customer requests in accordance with defined processes Share best practices and knowledge within the team We are looking for - 2-3 of experience in the customer service field preferably in Airfreight. - Good interpersonal and communication skills. - Good organizational skills with understanding of prioritization. - Ability to work under pressure keeping quality in focus. - Energetic, well -organized, self-initiated and coordination skill. - Problem solving skills with focus on customer satisfaction and attention to details. - Knowledge of Microsoft office - Word , Excel and PowerPoint.
Maersk Tunis, Tunisia
Apr 18, 2019
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Builds strong and lasting relationships with customers and provides second to none customer service Has responsibility for the end to end customer experience Engages in constructive problem resolution and provides solutions Acts and communicates proactively to keep customers informed of any issues or changes Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes Works independently and assists the team in realizing goals and standards; shares knowledge and best practices Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders We are looking for Ambition to make a career in logistics sector (Customer service and sales) University degree candidates with minimum year and half relevant experience Excellent level of English Computer skills •Excellent communication skills
Maersk Lagos, Nigeria
Apr 18, 2019
Full Time
Maersk Nigeria is looking for a dynamic Customer service Agent to join our team in East Nigeria (Onne). The CSA will be responsible for owning/managing the customer experience of his/her customers by proactively identifying issues & building relationships to the mutual benefit of the customer and Maersk. We offer We Offer: At Maersk, you'll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer: i. Results orientation ii. Improved commercial and leadership capabilities iii. Interaction within broader Area for best practice sharing iv. Creating network within the global organization v. Understand market and customer drivers vi. Improve understanding of how best to generate profit for Maersk Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization Key responsibilities Have more Customer's business Acumen and ability to know what factors drives the decision making. Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires. Ability to align with customer expectations upfront & to be able to respond with suggested solutions Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives. Together with One teams, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions. Be fully responsible for customer satisfaction across Maersk product offering (own customers). Willingness to go the extra mile towards the customers & with focus on providing solutions. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders We are looking for Minimum BSc or Masters Degree /MBA in Marketing, Sales or Business related course Minimum 2 years customer service or sales experience. Experience in shipping/logistics industry will be preferred but not compulsory. Must be willing to learning fast Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc. Strong interpersonal and communication skills. Passion for Customer Service. Pro-active person with a service oriented mindset. Dedicated, Decisive and result orientated with a can-do attitude. Likes to get it right the first time and can look ahead to avoid issues from happening. Able to work under pressure while keeping quality in focus. Comfortable with Change Management and capable of delivering high quality before, during and after transformation. Good process understanding and digital proficiency. Comfortable with working with multiple items at the same time whilst keeping quality in focus. Well organized, efficient and effective. An excellent team player. Good moral compass and ability to work the Company's values. Fluent in English (written and oral)
Maersk Cairo, Egypt
Apr 17, 2019
Full Time
We are looking for an enthusiastic "Import Customer Service Agent" to join our Sealand Customer Service team and lead our drive for continuous improvement. Role is located in Cairo. We offer In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organization's success. Key responsibilities Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas. Be fully responsible for customer satisfaction, own, manage all customer facing activities. As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence. Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership. Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities. Work actively with other departments and Sealand offices in other regions. Monitor agreed service levels. We are looking for • 3 years of customer service experience University degree in a related area. Strong customer understanding. Focus on constant improvements with a flexible mind. Efficient, decisive, result orientated. Strong drive to give our customers a world class service. Excellent command of written and spoken English Excellent interpersonal and communication skills. Understanding the needs of the business and of the customer, Energetic, self-motivated and dedicated. Willingness to be a team player. • Result-oriented with strong planning and organizational skills.
Maersk Luanda, Angola
Apr 16, 2019
Full Time
We offer The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements - being on top of collection manage the total outstanding, DSO and on account. Handle invoicing and collection from the big customers Collector will ensure to follow up for all the payments to be applied on time and correctly. Follow to ensure Freight and detention tariff are updated correctly and free time extensions are done timely. Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items. Key responsibilities Outstanding Follow-up Dispatch reconciled statement together with the invoices received from the GSC to the customer both on soft and hard copy. Maintain communication with GSC collection team by sending on weekly basis for the payment from the customers who has paid and when to expect payment as per the reconciled list from GSC collection team On time to time in coordination with GSC collection team send reconciled statement to customers upon request from customer or other stake holders Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved. Attend the weekly Outstanding meeting to provide a detailed report for all overdue amounts above 30 days and the reason as to why they are still outstanding Follow up with payment application team to ensure all payments received from the customer are correctly and timely applied. In coordination with GSC OTC team to perform waiver and write off after getting proper approvals. Visit the customer premises and follow up for payment for the overdue invoices. Credit Review & Analysis Ensure Credit Review process is executed as and when required as per global blue print and processes. Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between AR and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix. Monitor, and evaluate customer who exceed their credit terms in a timely manner and ensure appropriate follow up is taken by sales/collections teams. Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor Credit Levels and support the Cluster Collections Team Lead with the management, reporting and review of credit levels for all customers and ensure compliance with credit terms and conditions. Liaise with in-country coordinator, sales persons where necessary for additional information/support on required information. Adhere to relevant legislation (Country/cluster specific) Ensure all credit reviews are completed prior to credit expiration and ensure zero risk for audit findings as a result of expired credit terms being continued Periodical tasks Make sure the free time and the rates are filed properly for the new tender for the contract period. Secondary Areas of Responsibility Identify areas of improvement for the collections process and pro-actively engage with your direct manager and stakeholders to explore same. Reasoning and Communication Skills Support the standardization of global collections process and ensure clear communication of relevant processes with cluster stakeholders. Engage, where necessary with clusters to deliver reports and decisions regarding credit review, credit evaluation and credit renewal processes. Be able to make sound decisions supported by facts and data available through banks, financial reports, and historical behaviours with the group and credit bureau information. Ensure all credit processes are completed accurately with high attention to Detail and where necessary, relevant level of additional investigation. We are looking for A financial educational background as degree in Finance, Accounting or a Chartered Accountant qualification. Prior proven experience (at least 3 years) in a similar function or in a consulting firm Can influence without authority Preferably experienced in working closely with offshore teams in service centres.
Maersk Onne, Nigeria
Apr 15, 2019
Full Time
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world. This has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities. We offer An exciting career opportunity which will give you the opportunity to develop your professional skills in a global environment by achieving expertise and learning on the job. Key responsibilities - To carry out all maintenance repairs and modifications on MHC, RTG, SP and other plant and equipment in accordance with the requirements of the Code of Practice and the Occupational Health and Safety Act. Ensuring high standards are maintained. - To evaluate and analyse the nature, cause and perform the repairs of breakdowns. Determining the optimal way of dealing with the problem, to achieve a quality and cost-effective solution, as well as minimal downtime and maximum Operational availability of MHC, RTG, SP and other equipment. - Use sound knowledge of rigging procedures to recover equipment from quay and yard due to accidents as efficiently as possible, ensuring minimal delays to operations. - Have sufficient knowledge of Occupational Health & Safety Act. Enforce safe working procedures, for the purpose of safety of employees and people around you. - To carry out repairs to defects as per Examiners defect list. To ensure safe working and minimize breakdowns to machinery and equipment. - Troubleshoot and effect repairs on mechanical components and hydraulic circuits, control systems, tires (and some electrical) component elements. This includes the modification of components and servicing techniques in conjunction with the MHC & RTG Fore-man and or MHC & RTG Supervisor to improve efficiency; - Test equipment to ensure compliance with specification and safety standards; - Service, repair, deploy, remove and stow away equipment as required using safe driving techniques and safe parking procedures; - Execute maintenance schedule as directed by MHC & RTG Fore-man and or MHC & RTG Supervisor; - Provide feedback to MHC & RTG Fore-man and or MHC & RTG Supervisor on job progress; - Identify components to be overhauled; We are looking for - Trade Test / Certificate / Diploma as Mechanic. - Mobile Harbor Cranes, Rubber Tyred Gantry and Spreaders will be an advantage - 3-5-year experience as Mechanic in any ports, mines, steel and manufacturing plants plus shift working experience. - Self-motivated, Analytical and systematic - Requires the ability to follow instructions and work day plan - Requires knowledge of wide range of mechanical and electrical equipment, industrial control systems, variable drive systems, hydraulic, pneumatic systems and their controls. - Must be able to troubleshoot / diagnose / identify mechanical, hydraulic and pneumatic problems, and provide solutions. - Requires the ability to be responsive to emergency repairs with quality workmanship and service. - Requires keeping work area organized, neat and efficiently planned (5S). - Requires the ability to learn fast. - Knowledge and ability to read and interpret engineering drawings and schematics, service & parts manuals for various equipment will be an advantage. - Basic Electrical Knowledge will be an advantage - PC Literate will be an advantage
Maersk Onne, Nigeria
Apr 15, 2019
Full Time
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world. This has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities. We offer An exciting career opportunity which will give you the opportunity to develop your professional skills in a global environment by achieving expertise and learning on the job. Key responsibilities - Receive and execute instructions and decisions from the Shift-in-Charge or / and MHC & RTG Manger - Monitor status and performance of the equipment; propose and implement improvement in maintenance practices leading to increased overall performance (reliability & availability) of the equipment. - Based on equipment usage, plan and scheduled maintenance and repair work according to the IFS computerized maintenance management system, liaise with operations for the availability of the equipment. - Monitors status of preventative maintenance schedules, to ensure all PM work is being done timely. - Ensures maximum availability of equipment is maintained for port operations. - Maximizes resources - equipment and staff - by introducing proper supervision skills to ensure that maximum plant and equipment reliability and norms are achieved. - Plan, Supervise and pro-actively involves with yearly controls on Mobile Harbor Cranes (MHC), Rubber Tyred Gantry (RTG), Spreaders (SP), Refurbishment of Damaged / Replacement parts and other equipment. - Plan, Supervise, follow up and carry out repairs to defects as per Examiners defect list. To ensure safe working and minimize breakdowns to machinery and equipment. - Ensure adherence to established safety practices in the execution of assignments and in the use of tools, equipment and machinery - Provide correct information on Work Orders and other job documentation, ensuring an accurate record of work performed, time taken to complete work, spare parts and materials used etc - If needed, perform minor repairs on tools and equipment in accordance with manufacturer's instruction/manual; Follow up and provide clean and safe work environment and ensures waste disposal is performed as per company procedures. - Conduct Daily Safety Toolbox Talks with his subordinates and properly record them. - Follow up, supervise and log the man hours extended on each activity; Plan, supervise and log hour meter readings for all equipment on a shift basis for PM scheduling and report data to Maintenance Planners. Liaise with maintenance Planners on all issues about Planned Maintenance. We are looking for - Senior Secondary School Certificate with one of the following a) University Bachelor Degree Electrical / Mechanical b) Diploma in Electrical / Mechanical Engineering c) Trade Test Certificate Electrical / Mechanical engineering. - Additional training in both electrical and mechanical fields is preferred - Additional training in supervising / managing people is preferred - Sound knowledge of Mobile Harbor Cranes, Rubber Tyred Gantry, Spreaders and associated equipment will be an advantage - At least 3-7-year experience as Fore-man in Mechanic and / or electrician in Mobile Harbor Cranes, Rubber Tyred Gantry and Spreaders. - Must be Self-motivated, Analytical and systematic - Knowledge of wide range of mechanical and electrical equipment, industrial control systems, variable drive systems, hydraulic, pneumatic systems and their controls. - Knowledge and ability to read and interpret engineering drawings and schematics, service & parts manuals for various equipment. - Must be able to read and understand hydraulic and electrical diagrams, troubleshoot / diagnose / identify electrical, mechanical, hydraulic and pneumatic problems, and provide direction and supervision for solutions. - Ability to be responsive to emergency repairs with quality workmanship and service. - Ability to learn fast - PC Literacy
Maersk Onne, Nigeria
Apr 15, 2019
Full Time
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world. This has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities. We offer An exciting career opportunity which will give you the opportunity to develop your professional skills in a global environment by achieving expertise and learning on the job. Key responsibilities - To carry out all maintenance repairs and modifications on MHC, RTG, SP and other plant and equipment in accordance with the requirements of the Code of Practice and the Occupational Health and Safety Act. Ensuring high standards are maintained. - To evaluate and analyse the nature, cause and perform the repairs of breakdowns. Determining the optimal way of dealing with the problem, to achieve a quality and cost-effective solution, as well as minimal downtime and maximum Operational availability of MHC, RTG, SP and other equipment. - Use sound knowledge of rigging procedures to recover equipment from quay and yard due to accidents as efficiently as possible, ensuring minimal delays to operations. - Have sufficient knowledge of Occupational Health & Safety Act. Enforce safe working procedures, for the purpose of safety of employees and people around you. - To carry out repairs to defects as per Examiners defect list. To ensure safe working and minimize breakdowns to machinery and equipment. - Fill out Confirmation Slips to ensure proper records are kept for future reference. - To execute all repairs timorously and effectively ensuring equipment failure is minimized and availability of equipment is optimised in the most cost-effective manner. - Working standby and shifts to ensure 24 / 7 hour availability of MHC, RTG, SP and other equipment. - Receive and execute instructions and decisions from the MHC & RTG Fore-man and or MHC & RTG Supervisor. - Identify work requirements and raise work requests providing complete and thorough information; - Advise MHC & RTG Fore-man and or MHC & RTG Supervisor on concerns relating to unreliable equipment; - Perform other related functions required from time to time such as assistance with major emergency work; - Ensure adherence to established safety practices in the execution of assignments and in the use of tools, equipment and machinery; We are looking for - Trade Test / Certificate / Diploma as Electrician. Diploma in Electronics will be an advantage. - Experience on Mobile Harbor Cranes, Rubber Tyred Gantry and Spreaders - At least 3-5-year experience as Electrician in any ports, mines, steel and manufacturing plants plus shift working experience. - Must be Self-motivated, Analytical and systematic - Ability to follow instructions and work day plan - Knowledge of wide range of electrical and mechanical equipment, industrial control systems, variable drive systems, hydraulic, pneumatic systems and their controls. - Must be able to troubleshoot / diagnose / identify electrical / electronic problems, and provide solutions. - Ability to be responsive to emergency repairs with quality workmanship and service. - Requires the ability to learn fast. - Knowledge and ability to read and interpret engineering drawings and schematics, service & parts manuals for various equipment will be an advantage. - Basic Mechanical and Hydraulic Knowledge will be an advantage - PC Literacy will be an advantage
Maersk Onne, Nigeria
Apr 15, 2019
Full Time
West Africa Container Terminal (WACT) is one of the first green field container terminals to be built in Nigeria under public private partnership. WACT is located in Onne port (some 30kms from Port-Harcourt) in Rivers State. We have been successfully connecting East, North, West Central Nigeria and Rivers state to the world. This has been possible through top-quality services, cordial business relations with customers, regular interaction with stakeholders, human resource development, modern handling equipment and superior e-commerce capabilities. We offer An exciting career opportunity which will give you the opportunity to develop your professional skills in a global environment by achieving expertise and learning on the job. Key responsibilities - Receive and execute instructions and decisions from the MHC & RTG Supervisor - Conduct, Co-ordinate and pro-actively involved with yearly controls on MHC, RTG, Spreaders and other equipment. - Involves self on all aspects of repairs and maintenance, refurbishments, projects and new equipment to ensure that quality and deadlines are met and in line with budget. Perform other related functions required from time to time such as assistance with major emergency work - Liaises with Maintenance Planners and operations for the booking out of the MHC, RTG, Spreaders and other equipment for examining, repairing, servicing and refurbishments - Ensures that work done complies with safety standards and is of a high quality - Provide technical specialist support to mechanics and electricians during equipment breakdowns thereby minimizing the impact on the operations - Follow up and carry out repairs to defects as per Examiners defect list. To ensure safe working and minimize breakdowns to machinery and equipment - Follow up all repairs timorously and effectively ensures equipment failure is minimized and availability of equipment is optimized in the most cost-effective manner - As required, identify spare parts and tools required for breakdown work - Provide Work Order planning information as required to Maintenance Planner - Provide expertise for repairs on mechanical components and hydraulic circuits, control systems and electrical component elements. This includes the modification of components and servicing techniques in conjunction with the MHC & RTG Supervisor to improve efficiency We are looking for - High school diploma and additional vocational / technical education Trade Test /Certificate / Diploma as Mechanic, Electrical, engineering. - Additional training in both electrical and mechanical fields is preferred. - Experience on Mobile Harbor Cranes, Rubber Tyred Gantry and Spreaders - 1-5-year experience as Mechanic and / or Electrician in any ports, mines, steel and manufacturing plants plus shift working experience - Ability to learn fast - PC Literate is an advantage - Basic Electrical Knowledge - Ability to troubleshoot / diagnose / identify electrical, mechanical, hydraulic and pneumatic problems, and provide direction for solutions. - Knowledge of wide range of mechanical and electrical equipment, industrial control systems, variable drive systems, hydraulic, pneumatic systems and their controls.
Maersk Cape Town, South Africa
Apr 15, 2019
Full Time
We are looking for a driven, enthusiastic leader to join SCL Southern Africa Customer Experience and lead with distinction our Automotive Team. You will be tasked with delivering best in class Customer Experience for our Automotive customers - the key Expertise segment of truly global key accounts. You will lead and grow a dedicated team of Customer Experience Partners (CEPs) and collaborate closely with both internal and external stakeholders to deliver world class customer experience. We offer A chance to develop further within Customer Experience and wider Commercial Sales - and an opportunity to grow our renowned SCL brand in this dynamic and exciting market - working directly with world class automotive accounts in a segment of key commercial significance for SCL and the wider Southern African economy. The automotive market and delivery of customer experience delivery is rapidly transforming - and this role offers a unique and exciting opportunity to grow and develop in this space. An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities You will be expected to: - Deliver agreed customer experience service levels for the AUTOMOTIVE/Expertise segment in line with Cluster commercial strategy and customer experience processes; - Lead, coach and develop the CE Automotive team; - Drive and deliver class leading customer experience - to ensure business retention and growth in line with agreed commercial strategy; - Close collaboration and partnership with the automotive sales team to grow and develop the client base; - Understand Customer needs and decision makers and deliver specified passport customer experience service levels; - Address any Customer experience service follow-up with clients in a timely manner - problem solve and seek to continually improve; - Drive first time quality and efficiency of delivery; - Drive and progress our technology transformation - grow uptake of online products. We are looking for An individual with: - Minimum 3 years' relevant leadership experience in Customer Services / Commercial Management; - A previous experience in shipping/logistics is highly preferred; - Exposure to Automotive / Expertise segment would be an advantage; - Demonstrated commitment to delivery of quality customer experience; - You have a passion for leading, coaching and developing people; -You have a strong continuous improvement mindset - a real problem solver; -Your strong interpersonal, communication skills and collaboration skills - enhancing your ability to interact with all levels of stakeholders - from senior leaders to the shop floor; -Fluent in English is a requirement - Afrikaans proficiency is preferred .
Maersk Cairo, Egypt
Apr 15, 2019
Full Time
Maersk Egypt is looking for Accounts Payable Assistant that performs professional and complex job to join us in our Cairo office. This position is reporting to Accounts payable and Cost Control Manager. We offer A unique opportunity to make a difference by leading the container shipping industry in the direction of reliability, Gaining insight into finance and accounting processes, Experience a career in a multi-national company, Chance to learn different aspects within the cluster, Great opportunity to improve analytical, communication and customer management skills. Key responsibilities • Process vendor invoices for payment in SAP following internal corporate guidelines and procedures Reconcile vendor account statements to ensure accounts are up to date Follow up on invoice disputes or discrepancies Communicate with assigned vendors on a regular basis, Respond to inquiries and interact with vendors regarding issues related to invoices Monitor accounts to ensure payments are up to date Research and resolve invoice discrepancies and issues Other adhoc duties and responsibilities as assigned We are looking for • Bachelor's degree in Accounting or Finance Fluent English Good Knowledge with Microsoft Office Products including Word, Excel, PowerPoint and Outlook SAP knowledge is a plus Outstanding organization and listening skills, with a strong attention to details Executes according to SLA's Adheres to controls Personal Characteristics: Strong process oriented approach to work and excellent attention to detail. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision • Excellent Written and Verbal skills with people at all levels across the organization.
Maersk Cairo, Egypt
Apr 15, 2019
Full Time
Seago Line is a liner company dedicated to short-sea hauls throughout the European and Mediterranean region. 100% owned and backed by A.P. Moller - Maersk, Seago Line has access to the Group's significant equipment pool, industry knowledge, unmatched vessel fleet and extensive network. With local representatives in 44 countries, we are uniquely positioned to exceed your expectations. We offer Global opportunities. When you join Seago Line; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service related systems. Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Key responsibilities Manages the end to end shipment process in compliance with all company procedures Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders Builds strong relationships with the customer; understands the customer's business, service needs, drivers and desires Seeks out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders Offer excel level of service to the customers with the aim of achieving long term business retention. Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates. Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices. Proactively solve & prevent any issues may affect service delivery. Execute assigned tasks and all other necessary systems update correctly and timely. Understand and be familiar with local objective and KPIs and act in line with set targets. Monitor agreed service levels and identify root cause when targets are not met. Ensure to attend call from all internal & external customers and provide timely response of mail queries Be prepared to assist and/or perform tasks/work other than described in this job description To always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values. We are looking for • Bachelor Degree An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set • Fresh graduate up to 3 years of experience
Maersk Algiers, Algeria
Apr 11, 2019
Full Time
We are looking for an enthusiastic and dedicated Vessel accounts responsible to prepare and deposit the vessel accounts as per guidelines for all the ports where Maersk operates in Algeria. Besides, maintaining a good and close cooperation with vessel accounts committees. This position will be located in Skikda. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Keep track of vessel account balance breakdown (detailed) Provide input to treasury, accounting etc. when/where applicable to ensure items are cleared within the specified timeframe Ensure A40 returned from the various customs offices within reasonable delay Monthly reporting about pending, validated and ongoing vessel accounts and A40. Coordinate with different functions to ensure required documentation provided as per local regulation Maintain a detailed vessel accounts situations and ensure is it updated daily Measurements / success criteria in position First vessel account for each voyage must be deposited within 90 days Your ability to perform within your areas of responsibility as outlined above. This includes accuracy and quality of work, quantity of work, problem solving and decision-making skills. Your ability to work within a team as well as independently and your contribution towards ensuring that the best possible financial result is achieved for Maersk Algerie SPA and the Group as a whole. The measurable results/performance on services which you influence including the profitability of Maersk Algerie SPA towards the agency budget. Transactional measures (locally defined) We are looking for As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.
Maersk Cairo, Egypt
Apr 10, 2019
Full Time
Do you want to be a part of undisputed leader of liner shipping? Seago Line - Egypt Cluster is looking for an enthusiastic and dedicated Commercial Feedering Accounts Receivable to support the development of a process and performance driven commercial force. Reporting to Commercial Feedering Team Leader for Seago Egypt, position will be located in Cairo. We offer Global opportunities. When you join Seago Line; you will find that the world is your workplace. You will work in a cultural diverse, stimulating environment, surrounded by new ideas. In this position you will have the opportunity to acquire skills and knowledge in the following areas: Customer Service related systems. Exposure to multinational environment/culture. Room for growth and development. Enhancing personal skills. Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations. Team work, cross-functional management, & cross-cultural management. Fun while working. Key responsibilities Maintain up to date invoice billings in FACT Generate and send out Invoices to customers on weekly basis based on reconciliations Monitor customers' accounts for irregularities such as incorrect postings and credit notes Follow up on collections and payments Keep track of outstanding and overdue per customer Maintain target overdue 90 as percentage of outstanding Allocate and clear payments from customers' accounts in collaboration with VSA team Resolve payment advice discrepancies to ensure smooth clearance of payments Update customers' financial terms, credit terms and collection business units Maintain up to date SOPs Perform root cause analysis for customers' disputes in collaboration with Sales team Provide weekly recap of invoicing effectiveness and due sales orders not billed reports Prepare and share weekly dashboard of Commercial Feedering Finance with upper management We are looking for Bachelor level or equal by relevant experience An excellent team player Able to work under pressure Well organized, efficient and effective Strong interpersonal and communication skills Actively seek for continuous improvement Positive mind set Fresh graduate • Finance work experience will be an advantage
Maersk Cairo, Egypt
Apr 10, 2019
Full Time
Provide the most reliable and efficient service to our customers at the lowest possible cost. Develop and implement a strategy to create customisable solutions based on customer needs, while maintaining standard product offerings. We offer A truly international, open and engaging working environment in a modern working location. Value and team-based leadership Improve system & process knowledge A wide range of international career opportunities. Opportunities for personal and professional growth in a dynamic environment. Key responsibilities • Accuracy and timeliness of customer invoices have been identified as some of the key parameters of customer service. This position is responsible for accurate and on time creation of invoices and ICBs. Soft closure of jobs is necessary to ensure that accurate CM1 (contribution / profit margin) per job is captured in the system and collectively at month end; this reflects the true and fair picture of the financial state of affairs of the business. The second key responsibility of this role is to ensure that all jobs are soft closed on time to reflect a true and accurate picture of the CM1 Hard closure of jobs signifies operational and financial closure of a job and it is necessary to ensure that all jobs are closed on time. The third key responsibility for this job is to ensure that all jobs are monitored and that they are hard closed on a timely manner KPI's are: 1. Invoicing accuracy & timeliness Ensure that all customer invoices are raised accurately and matches the rates and contracts agreed to with the customers Ensure that all customer contracts are recorded and filed and discrepancies, if any, are pointed out to Operations/Customer Service teams Ensure that Invoices are raised on time Ensure that all the ICBs (DAMCO internal customers) are raised on time 2. Soft closure of Jobs Adhere to soft closure KPIs (ie. Job ETD/ETA + 30 days) Ensure that all jobs are correctly costed and that the CM1 at a job level is positive. In this regard, the person needs to bring to the notice of his manager all jobs that have low CM1 or negative CM1 and that all such jobs have been formally approved by the CSO Manager prior to soft closure 3. Hard closure of Jobs Adhere to hard closure KPIs (i.e. Job ETD/ETA + 90 days) Prior to hard closure, ensure that all jobs are checked to ensure that customer invoices have been raised (external customers & ICBs) and that all vendor invoices have been collected and posted (IR) prior to closure of the job. Ensure that all impacts on the profitability of the job (both positive and negative) are brought to the attention of the manager and that proper approvals are in place for all jobs that negatively impact the CM1 We are looking for Fresh graduate up to 2 years experience in similar field Tertiary Qualification (or similar) in commerce, business or related field Advanced MS Excel knowledge is critical Have been engaged in commercial/operational finance at a hands on/job file level Has worked in a process driven environment Familiarity with the following is preferred : Unity & Kewill operating systems Customer Service Quality Standards and BPI processes High learning curve and ability to work under pressure Ability to take balanced decisions in challenging circumstances Ability to work and thrive in a flexible matrix organization with focus on networking and collaboration Strong communication (spoken and written) and interpersonal skills Ability to engage with senior management & manage senior stakeholders across geographies Financial acumen Strong process oriented approach to work and excellent attention to detail. Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision • Excellent Written and Verbal skills with people at all levels across the organisation in English.
Maersk Cape Town, South Africa
Apr 10, 2019
Full Time
Do you have what it takes to successfully develop your career as a Finance Business Partner in Maersk, a global industry leading company? Currently at Maersk we are looking for a high-caliber individual to join our Africa Liner Operations Cluster (LOC). We offer We offer an exciting and attractive career, in an ambitious and competitive environment with the possibility of continuous professional and personal development. AFRLOC offers a fast paced, challenging and truly international atmosphere. The environment is dynamic with focus on high performance, results, and respect for our employees. As a Finance Business Partner, you will work together with a pool of skilled and talented people in an international environment within a world class organization. This unique position will get you early empowerment and management exposure as well as make you part of an exciting industry! Key responsibilities - The Operations Finance Business Partner (FBP) is to provide performance management, financial analytics and forward looking decision support to the operations executions teams. In doing so he/she must leverage "One set of numbers" and establish a strong link between financial numbers and operational actions. - The Operations FBP must maintain an effective performance management environment in the operations as well as an operating system that supports both the cost leadership and the service delivery agendas. - Enable timely identification of gaps in performance and provide insight and recommendations to the operation teams. - It is expected that the Operations FBP has a detailed understanding of the financial numbers as well as solid business knowledge. Through this challenge the performance and decisions within the Operations execution teams by ensuring lowest possible cost of execution and highest service delivery standards. - The Operations FBP supports the Operations LOC CFO in being the Finance Steward on the ground. Moreover, closely works with the Global Service Center (GSC) in India to strengthen controls and financial reporting. We are looking for - Bachelor's Degree in Finance, Economics or Business; - At least 2 years' experience in finance; - 'Self-starter attitude' and ready to invite yourself to the table; - Energetic team player with strong communication skills enabling you to engage and influence key stakeholders; - Excellent interpersonal skills combined with your ability to condense detailed subject matter into clear and effective communications will help you build broad-based business relationships across the organization and skillfully influence peers/colleagues to promote and sell ideas; -Analytical, problem-solving, organization and time management are skills essential to this multitasking job which requires prioritizing and planning work activities efficiently to meet deadlines and high level goals; - Adaptable and able to keep the bigger picture in focus, will help you while navigating through complex issues; - Strong business ethics to conducts all activities with honesty and integrity; - Advanced technical skilled with Microsoft office applications, especially Word, Power point & Excel as well as ability to operate and develop Power BI tools.
Maersk Nairobi, Kenya
Apr 10, 2019
Full Time
Maersk is looking to hire a Warehouse & Distribution Supervisor to join our Team in Nairobi. The W&D Supervisor will report to the Area Warehousing and Distribution Manager and requires strong planning, coordination and leadership qualities to drive operational management of a Warehouse and Distribution site at Maersk. Operational management supporting and enabling the Maersk W&D product families and value proposition to our clients being either stand alone or part of a global supply chain solution. Collaboration with all Country / Area functions, Liner Operations Cluster, Region, Centre as well as APMT IS will be required to ensure profitable top line growth, lowest costs and high service levels to enable a quality customer experience. We offer An opportunity to drive profitable W&D execution, growth and high service levels in the strategic L&S portfolio of products within Maersk. Key responsibilities - Financial P&L responsible for the site. Covering all products and clients offered at this site Cost management of the site linked to the defined pricing ABC costing framework set-up and execution - Products Customization and localization of the products within the framework Running pilots on innovation and driving implementation - People Facilitate the execution training linked to products, solutions and clients - W&D footprint Manage the operations of the location Manage site subcontractors needs and usage for W&D services Respect compliance and the adherence of the global compliance framework - Processes and systems Site execution of processes System usage and compliance to defined systems, processes and IT usage We are looking for - Minimum 3 years of Warehouse experience - Experience leading a team, - Strong commercial, business development and financial acumen. - W&D experience as well as operational knowledge of W&D - Collaboration and influencing skills - Good understanding of W&D risks to be managed in a Kenyan context. - Understanding of local cultures - Good communicator and excellent stakeholder management skills. - Energy and passion with ability to drive performance. - Travel required.
Maersk Luanda, Angola
Apr 09, 2019
Full Time
Maersk Angola is looking to hire a Customer Service Counter Agent to join our team in Lobito. We offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Key responsibilities Act as focal contact for assigned customers and be their advocates internally within Maersk Line. Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders. Manage and improve day-to-day process interaction with customers. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation. Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders. Always behave in a manner consistent with and loyal to the Maersk Group. Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence. NPS: work towards continuously improve customer evaluation of our level of services Phone: ensure excellent service and avoid missed calls Case Management: ensure provide excellent service following correct procedures Problem solving: All issues related to our customer shipments are solved fastest Volume: support business growth Contribution: Support value selling by creating value to our customers via a superior customer experience. We are looking for The ideal candidate must have 1 to 2 years of Customer Service experience. Candidate must have an University degree The candidate must have Advance level of English We are looking for a candidate with Intermediate user level experience with MS Office. Candidate must have a superior communication, should have listening skills and a proactive approach to problem solving.