31 jobs found in port elizabeth

Introduction To assist with all administrative and Industrial Relations duties and tasks. Updating and maintaining the HR database. Specification Minimum Requirements: Relevant HR Diploma / matric Must be fully bilingual and conversant in Afrikaans & English Hardworking and must be able to work under pressure Able to follow instructions well Skills: Excellent administration skills Excellent communication skills Excellent organising skills Excellent written and verbal skills Good people skills Good time-management skills Attention to detail Strong computer literacy Solid knowledge of general administrative processes Basic understanding of HR software, processes and practices

Introduction At BKB Ltd, we're well aware of the impact our solutions have on the Agri-leading brands. But we won't rest until everybody knows. We're seeking a qualified National Business Development Manager with specialist knowledge of Livestock Auctioneering, to extend our national reach through expert discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, play a lead role in building a new digital livestock marketplace, use initiative, and extend our BKB-brand on this digital platform - and in so doing building, managing and growing our digital auction sales through our own marketing channels. Highly skilled at auctioneering services, sales and livestock business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. Role Mission: The role is responsible for staging, managing and optimizing auctions on our own digital platform. You will develop an overall auction strategy and deliver it through our standard operating procedures that includes all execution elements including how we price livestock, how we determine a reserve, and ultimately how we achieve our sales volumes and margins per auction, in a repeatable and predictable way. The incumbent will furthermore be responsible to deliver key inputs with regard to a traceability system for the South African livestock industry. Our ideal candidate will therefore have a sound understanding of the key technologies necessary to support such traceability systems. In addition he/she will demonstrate the necessary skills and ability to presenting these technologies (e.g. RFID) to livestock farmers and other key stakeholders (including government) by providing to them with a comprehensive understanding of how RFID's driven traceability solutions connect with traditional physical farming level production - and ultimately to create a more holistic and better-connected ecosystem for agricultural supply chain optimization. This would equip our clients with the means of applying standards and governance processes to ensure that, through RFID's solutions, appropriate records/digitized flow of value information from the producer is maintained and developed and available to the end consumer. Specification Key Areas of Responsibility: To develop an overall auction strategy across our digital platform and to convert the strategy into an operating plan with a tightly defined SOP's; To ensure we achieve sales and margin targets through all auctions; Managing both our existing sales pipeline and developing new business opportunities through identifying trends and customer needs and building a short/medium/long-term sales pipeline in accordance with targets; To create repeatable and scalable processes designed to maximize efficiency; To ensure we develop an automated and tech-centric approach to managing and optimizing our auctions; To be the voice of the customer internally and championing their needs in the online auction roadmap; To actively manage and optimize our sell-through-rate (STR) per auction by making data driven and commercially astute decisions on the fly, in real time; To monitor, manage and optimize performance and activity to increase our yield per auction; To generate auction policies and to manage all members based on these policies; To collaborate extensively with our Livestock Marketers to: (i) identify new clients (buyers and sellers) worth targeting; (ii) drive engagement and activity by all registered members; (iii) build high trust relationships with the highest value clients/ most active clients across our auctions; To manage and develop the SOP for the transfer of ownership including the speedy collection of funds; To ensure the proper checks and controls are reflected during the online sale process including but not limited to insurance and outstanding finance checks; To be highly analytical and produce insights on auction performance / KPIs and our overall client proposition; To continually review all auction processes and contribute suggestions for enhancements and improvement; To monitor all sales and performance of auctions and provide reporting and analysis to the senior management team; Take a lead role in the development of proposals and presentations for new digital business materials to create and nurture business opportunities and partnerships; Improvement of Animal Management for the Livestock Agricultural Industry through RFID technology Develop and analyse statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product Develop and build a technology-based data platform for the livestock industry through the collection and storing of the relevant information (e.g. breeding data, economical breeding values) To ensure optimal production (increased productivity and yield) by every animal that uses resources through the use of RFID tags and related equipment as well as the traceability of animal genetics on the blockchain platform Motivate the team, track performance, and report metrics Skills & Competencies, Qualifications and Experience: Bachelor's degree in business or management; Successful track record in Livestock Auctioneering, sales and negotiation, with at least five years of experience managing auctions, preference in the online Agri-sector; Strong written, spoken, listening, and interpersonal communication skills in English and Afrikaans; Working experience with sales techniques Proficiency using technology as well as with data analysis, forecasting, and budgeting Proven ability to plan and manage resources Experience with CRM software and a strong customer service orientation and have a natural ease dealing with customers Ability to deliver presentations Resourceful, "think-on-your feet" person with drive, initiative, and a real commitment to getting the job done Excellent organizational skills; leaves no detail unattended Excellent time management skills, the ability to multi-task multiple projects and initiatives effectively and prioritize work are essential •Highly capable of meeting strict deadlines in a high-pressure, ever-changing environment •Have the ability to adapt to shifting priorities, demands and timelines •Highly motivated, goal-oriented and self-directed. Energetic, can-do attitude •Ability to work and thrive in a growth focused and fast-paced environment

Job Details Retail & Business Banking Job Purpose To provide an efficient and effective point of contact for new and existing Personal Market customers within the Branch and through Proactive initiatives. To provide an onsite selling capability to lead sources. To acquire new bulk Personal and Inclusive market business within the relevant Region. To ensure that the customers' banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures. Key Responsibilities/Accountabilities Drive transaction-led customer acquisition Accountable for achievement of daily, weekly and monthly personal market sales targets. Facilitates and oversees workplace banking, bank days. Regularly develops opportunities for sales by actively searching for new contacts to expand sales opportunities. Forges business partnerships with Personal and Business Markets in the province to leverage the interplay between segments for optimal growth and retention. Sells the bank's products proactively and pass on sales leads to the applicable areas. Fulfils on proactive sales activities outside of Branch during valley periods and fulfils sales within Branch during peak and month end periods. Completes sales and lead generation tracking forms on a daily basis. Ensures that targets and budgets are met. Participates in Workplace Banking activities when required. In conjunction with Consultant, Workplace Banking, Manager, Business and Manager, Acquisitions, ensures penetration within their portfolios specific to key players and underlying employee base. Develops business opportunities by following up leads generated. Conducts joint calling in a planned manner with Consultant, Workplace Banking, Manager Acquisitions, Account Executives and Private Bankers to ensure business/personal interplay occurs. Proactively identifies and follows-up on new business in order to increase market share. Identifies and follows-up on cross-selling opportunities. Proactively grows/penetrates existing and new Workplace Banking portfolio of companies. Provides additional information to ensure support on products/services, and identifies problems. Ensures daily feedback to all relevant stakeholders. Pro-actively identifies migrations to Private Bank and Prestige offering. Identifies referral opportunities for Standard Bank of South Africa (SBSA) stakeholders. Provides a mobile primary point of contact to customers by identifying their financial/ transactional needs and recommends Bank products as solutions. Conducts cold calling and other prospecting techniques in a planned manner focusing on high potential value prospects. Markets and provides information on the full range of Personal Market products to customers to optimise cross-sell. Follows up on sales to ensure that customer requirements have been met. Develops and maintains relationships with key stakeholders in network, across all channels and product houses. Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified. Identifies and actions opportunities for cross- and up-sell. Ensures accurate capture, updates or amendments of customer information and history notes. Provide efficient customer experience in the Branch Complete all compliance training within laid down timelines • Provides a mobile primary point of contact to the employees and or gatekeepers, of Standard Bank's business market customers. • Markets and provides information on the full range of personal market products to customers. • Pro-actively identifies opportunities to migrate clients to Private and Prestige offering. • Identifies referral opportunities for other SBSA stakeholders • Provides additional information onsite to customers to ensure support and service on products/services, and identifies problems. • Meets business market customer requirements and their employee base by identifying their personal financial/transactional needs and recommends bank products as solutions. • Ensures that queries and complaints are resolved within the stipulated time frames. • Escalates unresolved complaints to the appropriate division. • Encourages customers to make use of self service banking and Alternative Channels. • Ensures that Customer Experience Measurement (CEM) targets are met. • Identifies customer needs effectively and opens new accounts according to laid down procedures. • Transfers, amends and closes accounts as and when requested by customers according to laid down instructions. • Ensures that Customer on boarding process is followed at all times. • Ensures that customers are fully informed of their rights and obligations to the Bank in accordance with the Code of Banking Practice. • Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non -first contact resolution” as appropriate. • Ensures that service requests in personal work list are actioned within agreed timelines. Efficiency and effectiveness • Conducts a needs analysis to identify customer needs effectively when opening new accounts or providing product advice, in line with Financial Advisory and Intermediary Service Act (FAIS) license categories. • Completes disclosure to the customers in terms of accreditation, service fees, and commission. • Ensures proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act, and National Credit Act. • Accurately captures all applications in line with laid down procedures. • Accurately records all sales concluded on measurement system. • Actions non-compliant accounts daily to ensure quality of acquisition. • Ensures accuracy in the completion of application forms to ensure turnaround times are met. • Ensures an understanding, adherence and disclosure to customers regarding accreditation, service fees and commission in terms of the Code of Banking Practice. • Ensures an understanding of, and adherence to, documentation requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA) and the Code of Banking Practice (COPB). • Ensures that all products offered to customers are sold on features, benefits and factual information only. • Familiarize yourself with the Standard Bank physical security policies and procedures by completing the relevant training and adhering to the laid down procedures, requirements and responsibilities, a summary of which is contained in GRG Volume Security Services, Chapter 2 Security Matters, Section 1 Premises, Parts 9-11” Credit Management • Implements all the required steps and controls according to laid down procedures when opening accounts to minimise the risks associated with new business. • Ensures that all customer information is accurately captured • Gathers all relevant customer information and documents and accurately captures loan applications within laid down procedures. • Refers matters outside scoring criteria, with the appropriate information, to the accounts support for further investigation. Measurements • Achievement of the Customer Satisfaction Target. • Accurately logging all Customer queries, compliments and complaints • Achievement of set sales and cross sell targets across all segments. • No errors at origination (KYC/NCA/EXCON, AML, NCA, FAIS, CTR, FATCA etc.), as well as maintenance on existing accounts. • Achieve FAIS training Requirements. Preferred Qualification and Experience Qualifications • Must: Matric Experience • 3-4 years proven sales track recording the financial services industry. Experience in dealing with self-employed customers, high value/multi segment customers • Pro-active hunting experience i.e. sales Knowledge/Technical Skills/Expertise • Product Knowledge • Sales Planning and Reporting • Local Market Knowledge • Cross and Up-Selling

Introduction The job incumbent will be responsible for the cutting of hoop irons on a daily basis at various lengths. He will also perform stock control duties as well as quality checks on a daily basis within the framework if relevant ISO procedures and work instructions. Specification REQUIREMENTS: 1.Grade 10 2.Knowledge of cutting machines and the working thereof. 3.Must be able to work in a team 4.Basic knowledge of warehouse functions and more shipping functions (high density presses). ISO RESPONSIBILITIES: 1.Quality control - Ensure correct wool are blended 2.Environmental responsibility - general housekeeping KEY FUNCTIONS: 1.Cutting of hoop iron. 2.Identification of faulty hoop batches. 3.Ensure that workstation is always clean and tidy 4.Adherence to rules and regulations of Health and Safety 5.To perform any other ad hoc activities/duties/tasks as requested by his superior anywhere in the shipping division. 6.Stock control of hoop irons. 7.Setting of various lengths for cutting. 8.Quality check in terms of width, strength etc.

Introduction Monitoring of micro-organisms at all stages of production to ensure the manufacturing of sterile parenteral products in compliance with laid down standards Specification Maintain a clean laboratory and cleanroom environment according to procedures Preparation and sampling of all environmental samples and testing according to procedures Administrative duties, such as correct and complete documentation, maintaining of logbooks, procedure updates, archiving and store maintenance FEFO Ensuring correct use, maintenance and calibration of laboratory equipment e.g. air samplers Assist in training of new laboratory assistants and environmental samplers as required Approval and release of ETO sterilized items for use in the environmentally controlled areas Analysis of Water, Bulk and raw materials for bio load Reading, interpretation and documentation of all environmental sample result (swabs, contact plates, air counts, settle plates and finger dabs), water and product total viable counts and communicating any out-of-specification (OOS) results to relevant production and quality staff to facilitate OOS investigation, documentation and resolution Administrative duties, such as filing of test results and special requests, assisting with procedure updates, archiving of old test reports, checking co-microbiologist documented calculations and procedure compliance, compiling reports or validation protocols when required Performance of media fill, sterility testing, environment and water sampling and testing when necessary. This includes the maintenance of a high level gowning qualification for entry into all graded areas. Assist in microbiological monitoring of media fills, environmental observations and identifications. Active participation of micro related projects which are aimed at reducing OOL results both in the laboratory and production areas Assist in the microbial testing of ETO samples, bio indicators and PRIONTEX garments Assist with theoretical and practical assessments of gowning competency qualifications of all FKMSA staff and active participation in the ongoing Aseptic Mentorship Program. Participation in the QMS and QRM systems and completion of related tasks which are consistent with the qualification and / or training of the incumbent From time to time carry out additional tasks within the laboratory that are consistent with the qualification and / or training of the incumbent Requirements B.Sc Microbiology and/ or Biotechnology or NTD/HNTD Microbiology A minimum of one year's experience within microbiology is required

Introduction Responsible for shift coordination and ensuring smooth and efficient production operations within the Large Volume Parenteral Department Specification To ensure Large Volume Parenteral Department meets its production requirements (ito of volume, quality, costs) effectively and efficiently always. To assist with the Department Manager in production shift planning to commit LVP department to maximum attainment of that plan. To ensure optimum labour utilization for the shift whilst organizing and controlling the day to day production requirements To provide input to the department manager re annual department budget and monitor and control adherence in terms of days to day expense control. To write, review and update the department's Standard Operating Procedures and Good Manufacturing Practices. Responsible for continuous improvement in the production area to ensure product and process efficiency and quality. Responsible for implementing continuous improvement initiatives and projects Provide support to line specific improvement projects. Optimizing maximum efficiency of company resources with minimal reject and waste levels. Control department staff discipline including settlement of disputes and grievances, Initiating disciplinary action, absenteeism, access control and timekeeping according to the Company Code of Conduct and disciplinary policies. To commit the shift to comprehensive and on-going training and monitor training level of shift. Provide timeous and accurate operational data as required for the monitoring of key indicators. To take on ownership of shift KPIs. Responsible for shift health and safety processes and completing Safety Incident investigations. Logging and closure of incidents / Deviations / change controls on Kabitrack Assume delegated responsibility of departmental manager during periods of absence or whilst on shift Arriving 15 minutes prior to the shift commencing in order to perform floor walkabout and handover From time to time carry out other jobs within the department / factory, which are consistent with the grade, qualification and training of the incumbent Requirements Appropriate tertiary qualification with a minimum National Diploma in either Technical, Pharmaceutical or Production Management fields PMA qualification advantageous Minimum 3-5 years' experience in Production environment with at least 2 years at supervisory level. Computer literate Shift work required

Introduction The Würth Group is the world market leader in assembly and fastening materials and it currently consists of over 400 companies in more than 80 countries. The candidate will be working in the Port Elizabeth area and should currently reside in the area. Join us and work in an exciting and challenging environment where we expect and reward performance. We offer a competitive salary with a company car, fuel, 50% contribution towards Discovery medical aid, 7.5% pension fund contribution as well as a communication allowance. Specification Target Achievement Ensure that the current customers are serviced according to predetermined schedules Update Customer Information according to Company requirements Sales Reports Territory Development through networking and cold calls Payment collections and credit control Requirements Must reside within the area Minimum of 2 years sales experience in a relevant industry Matric or equivalent Legal and valid driver's license with no endorsements South African Citizen No Criminal Record or charges Clean Credit History

Introduction The above-mentioned position exists within the Tied Agent Distribution Channel based in Port Elizabeth Life office. The incumbent will be responsible to ensure the effective management of a team of Insurance representatives in order to achieve business objectives. Specification Recruit up to eight high quality insurance representatives in line with the business requirements Ensure that appointed representatives are adequately trained Manage the eight insurance representatives optimally Ensure that the set insurance sales targets are reached Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation Risk management Develop and expand markets Requirements Grade 12 A suitable industry entry qualification within the requirements of the Financial Services Board Comply with FAIS legislation for registration as Fit and Proper individuals Clear ITC record Clear criminal record RE5 certificate RE1 will be an advantage Valid driver's license, own reliable transport and cell phone

Job Details Fiduciary Services Job Purpose To deliver a holistic and professional fiduciary offering through efficient and effective estate planning to bank and non-bank clients with a view of client retention and the acquisition of new business (wills, trusts and estates). To direct and coordinate new business acquisition, drive the retention strategy and sales plan execution in line with business objectives To build sustainable relationships with business partners. Key Responsibilities/Accountabilities Driving sales and revenue targets Accountable for the execution of the sales plan and service tactical plan across the business including the driving of sales campaigns. Analyse stakeholder business and making recommendations for opportunities to increase their revenue. Solicit support from stakeholders thereby achieving production targets through securing new Wills, attendance of reviews, reducing the number of unsigned wills, FYFI for Managed Agencies, IV Trusts, Settlement Trusts, POA estates Apply the necessary rigor as it relates to customer enquiries. Provide a fiduciary service to target clients, including wills, trusts and liquidity identification. Execute on the sales plan, adhering to a calling program, attending connects and joint calls with stakeholders. Identify improved methods of working with the channel to provide customers with the best service. Understand key business drivers and competitor activities with a view to better comprehend and meet customer expectations, deliver the best solution first time and guide the intermediaries accordingly Ensure that sales performance results are shared with stakeholders and discussed at the relevant forums. Manage client and stakeholder relationships Render the highest level of customer experience to both clients and stakeholders Use Customer1st to record complaints and follow up on effective resolution Adhere to the customer complaints management processEnable and facilitate input into functional areas in order to address value proposition gaps, process and system related issues. Monitor and manage the complaints escalations to other departments and support the Sales Manager in resolving complaints. Ensure that stakeholders including our support functions align with the sales tactical plan to achieve business objectives Understand business engagement model and align it to that of the intermediary as well as clients. Promote the STL Fiduciary value proposition to stakeholders. Participate and contribute to technical team meetings Conduct presentations to stakeholders at a higher level in ensuring that STL products are being prioritized. Drive the use of idraft amongst stakeholders. Act in the best interests of our customers in line with Treating Customers Fairly (TCF) principles and ensure the development, implementation and review of service measurement outputs which are aligned to the TCF outcomes People management Takes responsibility for own learning and development. Live the Bank values. Encourage fellow team members to express their views, help resolves issues raised by the team, escalate issues if required, and provide feedback to Sales Manager on an on-going basis. Develop and maintain an open communication channel. Ensure that regular one-on-one feedback sessions are conducted. Ensures that own knowledge base is enhanced. Risk and compliance management Ensure compliance with rules, regulations and legislation governing the South African financial services industry. This includes ensuring adherence to the Code of Banking Practice. Ensure a structured stakeholder training and an update on all the legislative changes. Identify and manages business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimise risk exposure. Ensure the adherence to all internal risk related policies and guidelines in order to minimise operational risk for the bank. Understand the concept of risk and the different kinds of risk. Overall understanding of the concept of Fraud and the different kinds of Fraud Mitigating any level of risk in own area of work, as it relates to customer interaction Cost and business management Accountable for the cost management of expenses. Ensure that for all costs there is a benefit realised. Preferred Qualification and Experience Relevant Tertiary qualification, B Com Law, LLB. B Proc year CFP will be advantageous. 5-7 years' experience in Fiduciary services, with a focus on Estate Planning Experience in dealing with Private Clients and the distribution channel Knowledge/Technical Skills/Expertise Knowledge and understanding of market segmentation value propositions and customer profiles. Knowledge of the multi-channel distribution channels available and how these can be leveraged. Knowledge of regulatory requirements pertaining to the Fiduciary services. Knowledge of sales and service delivery benchmarks and standards. Knowledge and understanding of the Code of Banking Practice and its application in a sales context. Knowledge of the Financial Advisory and Intermediary Services Act (FAIS).

Introduction To provide an efficient and compliant payroll service to ensure accurate payroll records of employees as well as to facilitate the timeous and accurate payment of salaries or wages to all staff Specification QUALIFICATIONS, EXPERIENCE, COMPETENCIES: Qualifications: Relevant HR qualification and/or completion of South African Reward Association/ VIP Payroll/ Sage 300 People and Tax Courses Experience: 1-2 years experience in an HR or payroll-related role Skills: Excellent administration skills Good communication skills Good problem-solving skills Good time management skills. Good conflict management skills Strong computer literacy especially in relevant payroll applications as well as Excel Intermediate or Advanced Solid knowledge of general administrative processes Solid knowledge of Payroll principles, processes and procedures Solid understanding of VIP Payroll and Premier HR software Good understanding of Retirement Fund and Medical Aid processes and structures Basic understanding of organisational business processes and procedures Good knowledge of relevant organisational policies Solid understanding of relevant legislation, especially w.r.t. the BCEA and Tax Competencies: Detail-oriented Proactive Pressure resilient Independent People and task orientated Customer-centric Assertive MAIN ACTIVITIES OF THIS ROLE : Provide efficient Payroll service Provide general payroll consulting service to the organisation Provide appropriate information and support to Line in connection with payroll issues Ensure payroll protocols are maintained at all times Ensure accurate and current Payroll data is provided monthly to facilitate key management decision-making Co-ordinate and ensure organisational compliance to the legislative requirements of the Payroll Provide pro-forma salary slips for Recruitment purposes, as requested Ensure timeous take-on of new employees onto the system Ensure employee-elected changes are recorded in accordance with policy and that changes are made timeously Ensure financial protocols are adhered to for payroll sign-off Complete monthly reconciliations for submission to Finance Co-ordinate ad-hoc interim payment or collections of erroneous payments Facilitate quarterly payroll audits •Ensure timeous de-activation of exited employees on the system •Ensure Pension/Provident/Medical Aid Fund is managed appropriately according to organisation and Fund rules and regulations

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Job Details Retail & Business Banking Job Purpose POR Leader that looks after Cash and Universal Bankers and / front of house. Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team's outcomes. Facilitate the process of removing obstacles. Accountable for a team in a POR and / a POR. The team consists of : Universal Bankers level 1 and /, 2 and / 3; and / or Consultant, Cash and / Team Leader, Cash; and / Team Leader, Universal Banker and/ Client Liaison Officer Key Responsibilities/Accountabilities Determine customer requirements: Ensures that the team(s) attend to customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how). Ensures that the team(s) take ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Ensures that the teams understand the risks associated with the handling of the different demands (e.g., follows effective controls to minimise risk) this includes authentication of the customer to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer). Takes customer demand to understand what matters to customers. Meet customer expectations: Continuously coaches team(s) on system conditions that could hinder business and / or individual performance. Enable a learning environment where the team(s) skills are matched to customer demands. Ensure that customers complaints are resolved effectively within the prescribed timelines. Ensures that the team(s) are appropriately reflected on the Bank's systems to enable the correct flow of work. Assists with customer escalations, complaints and queries. Create the ability to act on failure demand and resolve for repeat instances. Act on the data to improve Capability of Response, delivery of what matters and eradicate failure demand through team engagement. Continuously assess what matters to the customer against the ability of processes and systems to meet the customers demand. Grow and create value: In conversing with customers, identify value demand opportunities: Ensures that all leads are logged correctly while connecting with the customer and identifies demand generation opportunities. Participates in specific campaigns and marketing activities as required. Proactively promotes the use of multiple channels to customers Accurately captures, updates or amends customer data Understand financial measures which includes OI, Assets, Liabilities, NIR, NII, Impairments and costs Providing directional support to the team to achieve customer led measures Data, analytics and reporting: Understands and solves for the changes and trends in data as it relates to. Eg. COR, failure, value demands, abandoned calls, handle time, volume of demand and time taken to respond. Assess and act on the capacity of the team to serve customer demand and solve in collaboration with the team. Facilitate the discussion on data with teams and facilitate the improvement of processes and methods based on data. Reviewing and analysing data daily to understand the performance of the team and determining what to act on. Actions and scrutinises relevant reports as per laid-down instructions. Ensures that revenue is recovered correctly for all types of transactions/services provided. Attends to customer demands (irrespective of communication channels) within the agreed timelines. Obtains documentation and assist with fraud and internal investigations, including special investigations. Reports losses for own team(s) according to laid down procedures and provides input to the investigation of losses. Ensures that finding sheets from Risk Assurance and Internal Audit has been responded and irregularities attended to according to laid down procedures. Ensure that the communication is shared and understood by team(s). Risk and compliance: Facilitate the process for team (s) to understand the risks associated with handling of high risk related demands. Facilitate the process of compliance to the FAIS act and build fit and proper teams that can handle demand. Ensures that a Risk Mitigation undertakes regular surprise checks and facilitate the process of corrective action. Ensures staff awareness in terms of fraud and fraud activities. People focus : Facilitation of team(s) outcomes, which includes driving performance, achieving aspirations and addressing skills gaps. Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching. Help the team understand their contribution to the overall performance through various tactics (including coaching). Help the team to adopt and apply the methods designed to assist in serving customer demand. Motivates team members and ensures that they receive recognition for work well done. Maintains a people plan for the team(s) which includes succession planning for critical roles, talent engagement and personal development plans. Facilitation of the decision-making process. Enable team (s) to pull on resources to make decisions. Provide team (s) with the rights tools and knowledge to take customer demand. Determines development needs of the team and ensures that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed. Follow the agreed selection process for new members of the team(s), aligned to the local Workforce Management Plan. Accountable for the onboarding, induction and orientation of new team members. Collaboratively ensuring that there is a sufficient number staff in place to meet the fluctuating demands of customers by effectively interpreting and actioning on available data like call volumes, handle time, time spent on improvement work. Monitors staff costs and create action plans to address wastage and leakage (where relevant). When required, initiates and or follow people processes which includes resolving of grievances, disciplinary matters and any disputes. Understands the reasons for individual banker variation in capability and uses the correct approach to solve for this which may relate to system conditions, knowledge, behaviour etc Typically 10 and more direct reports. Successful delivery of outputs would be measured as follows: Customer satisfaction rating. Minimised customer hand offs. Customer demand perfectly delivered without any ‘comebacks'. Endeavour to do only value work. Meet what matters to the customer (within laid-down policies and procedures). Improvement on capability of response. Highlighting and acting on areas of improvement. Effective people management (e.g., perform to grow, skills development, reward and recognition). Preferred Qualification and Experience Minimum Qualifications: First Degree:Field of study: Business Commerce Relevant qualification with RE5 5-7 Years Previous experience in the front line. Knowledge of retail and commercial products required for understanding the context of stated customer demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical). Knowledge/Technical Skills/Expertise Customer Understanding Product Knowledge Application and Submission Verification Processing Customer Acceptance and Review Banking Process and Procedures Heart of Customer Experience Client Retention Customer and Client Focused Innovation Driving Delivery of Results Leading Courageously Inspiring Performance for Execution Growing Capability

Introduction The Technician will be responsible for the service, test, diagnosis and repair of Computer Equipment. The Technician also provides technical support to customers relevant to the specific area/discipline. This position is also required to go onsite as required. Specification Diagnosing and repair all technical faults - multidisciplinary. Running diagnostic reports to confirm the quality of the repair and that the fault is resolved. Contribution to team success. Quality awareness and customer focus. Attention to detail. Basic administration. Requirements Qualifications and Experience: Matric CompTIA A+ N+ (Preferred) 2 years' experience as a technician Driver's license (PDP will be advantageous.) Skills and Knowledge: Outstanding communication and interpersonal abilities Planning and organizing skills Attention to detail Ability to work under pressure Well disciplined & presented individual Ability to diagnose and repair hardware faults Customer orientated Good telephone etiquette Customer focussed Ability to work in a team Knowledge of ICT industry Product offering software and hardware technical knowledge Computer literacy especially in Microsoft applications skills

Introduction The Würth Group is the world market leader in assembly and fastening materials and it currently consists of over 400 companies in more than 80 countries. The selected candidate will be required to perform their duties in the Eastern Cape areas and must reside within this area. Specification Develop and manage relationship with a portfolio of customers with large potential in the Eastern Cape. Operate as a main point of contact for all matters specific to these sector of customers Gain a thorough understanding of customer needs to ensure the development of large customers within the Eastern Cape Region. Must have already business relations in this sector. Ensure the proposal of solutions and products that will address these customer needs and that once agreed upon, solutions are rendered immediately or products are delivered timeously. Liaise with the relevant Würth Managers as to ensure that customers expectations are managed in terms of large stock orders Ensure that all customer problems, issues or complaints are resolved timeously to ensure that trust relationships are maintained. Ensure that the correct managers are involved with the negotiation of contracts and agreements. Ensure that the National Business Development Manager is informed of progress on a daily, weekly and monthly basis, of your activity Requirements Matric or equivalent 2 years' min experience of project management or management experience will be an advantage Must also have already contacts within these customers In the process of completing or a completed Sales or Marketing degree / diploma from an accredited institution will be an advantage Good communication and interpersonal skills Ability to solve problems and negotiate solutions Report writing skills Presentation skills Computer literacy - Microsoft Office suite Must reside in the region of responsibility

APM Terminals South Africa currently has a vacancy for a Yard Supervisor within its Port Elizabeth entity located in Coega IDZ. The Inland Operation is primarily responsible for container storage, movement, repair and container cooling and heating. We offer The opportunity to focus on driving performance, manage customer relationships, and take accountability for HSSE whilst ensuring that relevant KPI's are met. Key responsibilities You will be expected to: Collaborate with other staff members to articulate and implement policies, procedures pertaining to longstanding containers Ensure that all containers over 90 days have a storyline and are prioritized through the repair cycle Ensure that all customer container requirements are met Share the customer reporting as per our Standard Operating Procedures (SOP) Ensure that all evacuations are planned in accordance with customer requirements Strive for Wash Bay department to present 250 containers weekly in season Drive Health Safety Security & Environment accountability ensuring that staff fully understand their roles and responsibilities in that aspect Pre-identify potential issues to the business to ensure contingencies plans are implemented to avoid activity interruptions Find synergies with a view to improve productivity Monitor operational performance Produce daily, weekly and monthly management reports Directly investigate to verify and resolve customer or shipper complaints Participate as an active member of Training & Equity Committee Overtime and weekend work may be required. We are looking for A candidate with the following: At least Grade 12 with preferably a tertiary qualification in Logistics At least 5years' experience in logistics or yard industry with 3 years' Supervisory experience Good communication/negotiation skills with assertive attitude Proactive approach, problem solver mindset, innovative when needs be Ability to perform well under pressure Computer literate

Introduction Responsible for the allocation and supervision of the analysts performing the analysis of water, raw materials, components and intermediate products Specification 1.Coordinate and allocate all chemical testing of raw materials, components, water and intermediates to the staff, liaising with the Laboratory Manager, to ensure release as per agreed timelines. 2.Draft priority list as required for production of all raw materials and intermediates in inspection, assign analysis thereof. 3.Check and complete report sheets, release raw materials and intermediates. 4.Assist with training of laboratory staff. 5.Assist with routine maintenance of laboratory equipment where possible. 6.Review calibration checks on designated equipment following the calibration procedure. 7.Ensure Good Laboratory Practice is followed at all times 8.Writes and reviews laboratory standard operating procedures. 9.Ordering of consumables required for your area of responsibility on Syspro such as standards and reagents once analysts have recorded the requirement, if necessary. 10.Investigation of any OOS results generated within your area of responsibility, including review of raw data and interviewing the analyst responsible. 11.Completion of OOS investigations in Kabitrack within the agreed timelines. 12.Liaise with production departments, dispensary and QC departments where necessary. 13.Perform analysis as and when deemed necessary on instruction from the Laboratory Manager. 14.Required to handle certain responsibilities of the Laboratory Manager in his/her absence. 15.Request outstanding suppliers' certificates of analysis from the procurement department. 16.From time to time perform additional tasks within the department, which are consistent with the grade, qualification and training of the incumbent. Requirements Minimum qualification, BSc or NTD (Analytical Chemistry) 2-5 years would be ideal , Pharmaceutical Industry preferable Proven Leadership experience required

Introduction Responsible for shift coordination and ensuring smooth and efficient production operations within the Large Volume Parenteral Department Specification To ensure Large Volume Parenteral Department meets its production requirements (ito of volume, quality, costs) effectively and efficiently always. To assist with the Department Manager in production shift planning to commit LVP department to maximum attainment of that plan. To ensure optimum labour utilization for the shift whilst organizing and controlling the day to day production requirements To provide input to the department manager re annual department budget and monitor and control adherence in terms of days to day expense control. To write, review and update the department's Standard Operating Procedures and Good Manufacturing Practices. Responsible for continuous improvement in the production area to ensure product and process efficiency and quality. Responsible for implementing continuous improvement initiatives and projects Provide support to line specific improvement projects. Optimizing maximum efficiency of company resources with minimal reject and waste levels. Control department staff discipline including settlement of disputes and grievances, Initiating disciplinary action, absenteeism, access control and timekeeping according to the Company Code of Conduct and disciplinary policies. To commit the shift to comprehensive and on-going training and monitor training level of shift. Provide timeous and accurate operational data as required for the monitoring of key indicators. To take on ownership of shift KPIs. Responsible for shift health and safety processes and completing Safety Incident investigations. Logging and closure of incidents / Deviations / change controls on Kabitrack Assume delegated responsibility of departmental manager during periods of absence or whilst on shift Arriving 15 minutes prior to the shift commencing in order to perform floor walkabout and handover From time to time carry out other jobs within the department / factory, which are consistent with the grade, qualification and training of the incumbent Requirements Appropriate tertiary qualification with a minimum National Diploma in either Technical, Pharmaceutical or Production Management fields PMA qualification advantageous Minimum 3-5 years' experience in Production environment with at least 2 years at supervisory level. Computer literate Shift work required

Introduction We have an exciting opportunity at Kevro for a Receptionist who will report to the Branch Manager. This position is based at our offices in Port Elizabeth, EC. Specification Job Purpose: The purpose of the Receptionist is to greet, welcome, direct visitors and notify company personnel of visitor arrival. To answer phone calls and referring and directing visitors or queries to the relevant departments. Job Objectives: Welcoming Customers Welcome visitors as they arrive and determine what service they require Put customers in contact with the relevant departments Assist visitors by answering calls or referring inquiries Directing incoming calls Answer incoming calls and transfer calls to the relevant person or taking a message, if required Customer Interaction Taking customer payments Assisting with showroom samples Assisting with showroom stock & queries Requirements Qualifications and Experience: Matric or equivalent 1-2 years receptionist experience Skills, Abilities and Job-Related Knowledge: Multi- tasking Computer literacy Verbal communication skills English comprehension Customer focus Work under pressure Administrative skills Interpersonal skills Competencies: Service orientation Reliability Active listening Self-management

Introduction The above-mentioned position exists at the Port Elizabeth Life Office and will report to the District Manager : Port Elizabeth Life Office. Insurance Representative Specification Marketing of Funeral Insurance, Savings Plans and related products Recruit funerals for the Funeral Division Requirements Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4 Comply with FAIS legislation for registration as Fit and Proper individuals: Applicants who entered the industry as follows: From years 2004 - 2007 requires 30 credits on NQF 4 obtained by 31 December 2009. From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013 All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification Clear ITC credit record Clear criminal record RE 5

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels

Introduction The employee is responsible for the transportation of stock as well as adhoc duties regarding transportation of employees to various warehouses etc. Specification KEY FUNCTIONS: 1.Responsible for the transportation of stock 2.Responsible for the vehicle 3.Assist with any other tasks as required 4.To perform any other ad hoc activities/duties/tasks as requested by his superior anywhere in the plant (BKB) premises REQUIREMENTS: 1.Grade 12 2.Must know English 3.Valid driver's licence (B, C1 and C) 4.Valid Forklift license 5.Good driving record 6.Be knowledgeable of all the companies in the wool industry's location 7.Previous experience would be beneficial for the applicant SKILLS: 1. Good communication and writing skills 2. Good knowledge of Port Elizabeth, Uitenhage and Despatch 3. Good administrative skills

Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty Job Purpose To provide a basic, branch-based Business Banking sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions. Key Responsibilities/Accountabilities Drive Transaction Led-Customer Acquisition Promotes and sells a range of appropriate Standard Bank of South Africa (SBSA) product offerings and solutions that meet the financial needs of small business customers. Acquires and opens new business accounts and cross sells at account origination according to customer needs. Cross-sells additional products and services to existing customers. Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); SBFC; SBIB; Card; Home Loans; etc. Actions lead lists provided from direct marketing. Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified. Identifies and actions opportunities for cross- and up-sell. Identifies migration opportunities and sells products/services reactively. Customer Experience Provides a simple and convenient offering to a portfolio of small enterprise customers. Proactively contacts Top 20 percent of customer in line with SE value proposition. Interacts with customers and conducts needs analyses to assist customers to better understand their financial requirements. Accurately and efficiently processes customer mandates/ documentation requirements for banking facilities. Educates customers regarding the parameters and routine procedures governing standard SE product and self-service channel offerings to ensure the correct customer behaviour and product usage. Ensures that all new service requests (queries and complaints) are logged correctly, as either a first contact resolution” or “non-first contact resolution” as appropriate. Ensures that service requests in personal work list are actioned within agreed timelines. Ensures accurate capture, updates or amendments of customer information and history notes. Economic Profit Responsible for the achievement of financial budgets through optimal growth of balances, margin management and revenue streams. Achieves financial budgets in line with Local market dynamics. Effectively manages pricing concessions and revenue collection. Portfolio Management Contacts customers in order to arrange appointments or discuss any sales opportunities. Arranges face to face appointments as per customer request. Maintains and updates customer information on the necessary systems. Lending Support and Risk Management Explains credit loan facility options and qualifying criteria to customers. Supports customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts. Processes scored credit applications within the confidential limit of authority and Behavioural Risk Indicator (BRI) scores. Notifies customers regarding the approval or decline of credit loan facilities. Captures applications for all lending products. Actions credit violation reports daily as per laid down procedures. Ensures that the Know Your Customer (KYC) reports and Enhanced Due Diligence (EDD) reports are actioned timeously. Ensures that all Business Banking reports are actions as per laid down procedures. Legislative compliance Supports the implementation of the Financial Intelligence Centre Act (FICA) to ensure adherence to record keeping requirements Supports the SE Business Banking to ensure compliance to all applicable legislative requirements such as National Credit Act, Companies Act, Consumer Protection Act, etc. Ensures the adherence to all internal risk related policies and guidelines. Preferred Qualification and Experience Matric Studying towards a Relevant business related tertiary qualification e.g. B.Comm degree is a pre-requisite Must complete one of the Qualifications listed on the FSB recognised list within the allocated time. 2 to 3 years Business Assistant experience to the Business Manager is ideal. Previous experience within the Personal/Consumer banking environment as a Customer Consultant/Personal Banker and/or Enquiries Officer is preferable. Must have relevant intermediary experience in respect of the FAIS product subcategories applicable to this role. Knowledge/Technical Skills/Expertise Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios. A thorough knowledge of standardised business banking transactional products and other core products relevant to small enterprises. Good knowledge of Personal Banking product offerings. A basic knowledge/awareness of financial investment options, home loans (business mortgage), cards, merchant services, vehicle and asset finance and electronic banking options for lead generation purposes. A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of collateral and balance sheets. A working knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the Small Enterprises market and the legislative restrictions & requirements governing these from a financial services perspective. A basic knowledge and understanding of the Companies and Intellectual Properties Registration Act (CIPC) for correct documentation/ mandate preparation purposes. Knowledge of competitor offerings. Knowledge of the Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) and the National Credit Act (NCA). A working knowledge of Managing Local Market (MLM) sales principles and practices to manage and optimise portfolio retention and growth. Understanding and support of the bank's multi-channel environment.

Job Details Retail & Business Banking Job Purpose Proactively identify and remediate Compliance (Regulatory and Operational risk) and implement suitable solutions. Conduct regular coaching sessions and / or workshops in order to close gaps and trends identified (quality audits). To ensure the effective implementation of risk frameworks, provided by Centre within the relevant Branch, Private Banking Suite and Small Enterprises. Key Responsibilities/Accountabilities Proactively detect, gaps, emerging risks and trends in the daily execution of risk and control monitoring, assuring alignment of top emerging risk to the Risk Control Self-Assessment (RCSA) Ensures adherence to policies standards and processes are followed as per laid down criteria to achieve clean audit. Proactively identify, non-adherence to process policy and procedures, adverse staff behavior, security failures and fraud Modus Operandi for remediation and escalation as required. Ensures staff awareness in terms of fraud through re-iterating and endorse change management as well as test understanding. Recommendation of appropriate action plans to relevant leadership to remediate audit findings, control gaps, emerging risks and adverse trends identified. Recommends and implement revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks. Ensures that the correct reporting of any operational thresholds breaches e.g., excess cash holdings. Track and monitor progress in closing out findings from Assurance Reviews and audits completed by Ops Risk, Compliance monitoring and Group Internal Audit (GIA) and Security. Complete daily monitoring and attestation reviews to ensure operational processes are executed as required. Proactively detect, gaps, emerging risks and trends in the daily execution of risk and control monitoring, assuring alignment of top emerging risk to the Risk Control Self-Assessment (RCSA) Ensures adherence to policies standards and processes are followed as per laid down criteria to achieve clean audit. Proactively identify, non-adherence to process policy and procedures, adverse staff behavior, security failures and fraud Modus Operandi for remediation and escalation as required. Ensures staff awareness in terms of fraud through re-iterating and endorse change management as well as test understanding. Recommendation of appropriate action plans to relevant leadership to remediate audit findings, control gaps, emerging risks and adverse trends identified. Recommends and implement revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks. Ensures that the correct reporting of any operational thresholds breaches e.g., excess cash holdings. Track and monitor progress in closing out findings from Assurance Reviews and audits completed by Ops Risk, Compliance monitoring and Group Internal Audit (GIA) and Security. Complete daily monitoring and attestation reviews to ensure operational processes are executed as required. Complete the monthly Risk Log and monitor progress against action plans. Observe, check and provide progress against the agreed remediated action plans. Alert Branch and Provincial Leadership with regards to gaps, trends, incidents, losses, near misses, breaches and irregularities identified. Ensures that escalation processes are followed for Cash Excess Reporting. Ensure POR Managers have a Business Continuity Plan (BCM) in place and that it is updated regularly as and when changes take place, with staff details and recovery team information. Assists the relevant POR Manager by providing input into the Business Continuity Plan, including the updating of staff details and recovery team information. Co-ordinates and updates renewal of Dispensations via Provincial Risk Manager. Monitors all routine aspects for Foreign Exchange Products are adhered to according to laid down procedures. Apply or review for the Dispensations where applicable to enable business to perform optimally. Draw Auto recon data to confirm that documents are managed as per the laid down procedures. Guide the Branch Leadership in completing the documentation with regard to investigations of losses for own area. Conduct routine checks to ensure revenue recoveries affected (including Safe Custody) for all relevant transactions across all the Segments to reduce revenue losses for Standard bank Observe and report on the image risk, premises maintenance and equipment maintenance and ensure that all these are attended to and logged via OPS Connect. Collate and prepare account payments, Staff Expense Claims within authorised limits and ensure they are submitted for payment timeously to Financial Shared Services Unit (FSSU) for payment. Preferred Qualification and Experience Degree 3 -4 years Branch experience 3 -4 years Personal and Business banking 3 - 4 years Risk and Complience experience Knowledge/Technical Skills/Expertise Ensure quarterly checks and scrutinies of all master passwords (time delay locks, alarm systems etc.) are done comprising a physical check and use of the code to verify the master code is valid. Conduct root cause analysis as to reasons for laid down procedures not followed and / or documented according to Compliance standards. Support the team leader/branch manager with Bolstering Checks on all new business as per the prescribed guidelines Ensures that Tellers, ATM, Foreign exchange differences are reported according to laid down procedures. Support the Officer, Risk by doing routine checks on the following: CCTV is fully operational and controls are in place. PINs to security equipment. PINS and Letters of Authority are in place and correctly controlled. - Asset custodianship and ensure that correct routine procedures are observed. - Key register. - Maintenance of duplicate keys is adhered to. - Assist Officer Risk with Monthly and Quarterly Surprise Checks as per laid down procedures. - Blank Forms checks are undertaken. - Tellers are on Dial. - Laid down procedures are undertaken when balancing the ICMS Account - SBV Clearing and Ordering of Cash. - Bank Cheque Book is balanced daily and monthly surprise checks are undertaken

Introduction The Würth Group is the world market leader in assembly and fastening materials and it currently consists of over 400 companies in more than 80 countries. The candidate will be working in the Port Elizabeth area and should currently reside in the area. Join us and work in an exciting and challenging environment where we expect and reward performance. We offer a competitive salary with a company car, fuel, 50% contribution towards Discovery medical aid, 7.5% pension fund contribution as well as a communication allowance. Specification Target Achievement Ensure that the current customers are serviced according to predetermined schedules Update Customer Information according to Company requirements Sales Reports Territory Development through networking and cold calls Payment collections and credit control Requirements Must reside within the area Minimum of 2 years sales experience in a relevant industry Matric or equivalent Legal and valid driver's license with no endorsements South African Citizen No Criminal Record or charges Clean Credit History

Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To provide strong management and operational support to the Senior Management of the relevant risk portfolio for the implementation of the operational risk management processes and systems as a key enabler to achieving the business objectives of the organisation in the Retail and Business Banking branch environment. Key Responsibilities/Accountabilities Develop and deploy the business unit Operational Risk strategy and framework: Acts as the trusted risk management business partner by equipping business with the tools to mitigate financial, reputational and regulatory impact of operational risk incidents. Contributes to the delivery of the overall Operational Risk management strategy in the respective business unit. Establishes and provides direction across the various segments and products in order to support and achieve the strategy. Effectively executes the operational risk strategy and framework (aligned to business specific requirements), in line with the risk appetite statement and group policy. Defines and fosters a culture and values for direct reports aligned with bank and team values. Evaluates existing framework on an ongoing basis for relevance in line with emerging risks and threats. Contributes to the risk and control culture of the organisation through knowledge sharing and awareness on the importance of risk management. Owns and drive the process of embedding the operational risk framework throughout the business area by regularly engaging with all levels of leadership and management to help them understand the benefits of looking at their worlds through a risk management lens. Acts as an interface for Integrated Operational Risk (IOR) in driving financial crime control and liaising with PBB Operational Risk teams on information risk threats and controls in business strategy Partners with business resilience leadership through active participation in Business Risk Control Committees (BRCCs) and other strategic forums to translate this into business specific resilience capabilities. Ensures the adoption of Advanced Measurement Approach (AMA) principles in business to ensure full ownership and understanding of capital calculation, scenario analysis and expected loss calculations Optimise the risk profile in Retail and Business Banking: Reviews all material planned changes in the business - strategy changes, product changes, segment changes, system changes and process changes - and provides a view of the potential risks that the changes may bring into the organisation. Contributes and provides input to RCCs and other relevant executive committees and critically reviews all business cases for these changes. Reviews control measures that have been designed for changes and provides guidance to process and policy owners on improvements required prior to implementation. Engages and liaises with Group Financial Crime Control (GFCC) and Group information Risk office (GIRO) as subject matter experts. Conducts reviews of RCC reports and minutes to ensure two-way completeness of key risk issues. (Shared responsibilities with functional area product line managers as RCC reports to reflect any key risks/issues highlighted in functional area reports. Conducts analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Leverages AMA tools to achieve strategic integration into business planning and decision making. Ensures appropriate processes to facilitate tracking of control remediations. Efficient and Effective Delivery in Retail and Business Banking: Determine fit for purpose scenario's to drive capital anticipation in business units. Coordination of Risk and Control Self Assessment (RCSA) plans to ensure alignment with product line. Facilitates RCSA implementation in the business area in terms of coverage, frequency and participation. Develops risk management plans with the business unit leadership in line with risk assessment results. Facilitates compilation of the Economic Capital Participation (ECAP) score card. Aligns monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication. Tracks to closure all action plans arising from risk assessments, ops risk monitoring, internal and external audits and regulatory inspections to improve the risk and control environment. Ensures capturing of incidents on the bank's operational risk system. Reviews system reports that provide information on incidents logged on a quarterly basis. Conducts detailed analysis of recurring issues and performs root cause analysis. Co-ordinates administrative queries from the provincial/business area Operational Risk teams. Participates in the completion of the BA410 report. Participates in the development of appropriate Operational Risk training and awareness programmes for executives, senior managers and other employees on the prevention of risk in the business. Develops and drives the rollout of business unit operational risk training and awareness and adoption of IOR policies. Manage and lead the Operational Risk function for Retail and Business Banking: Responsible for the development and performance management of the team for the area. Contributes to the training plan and identification of coaching requirements. Supports the Talent Review process and approves nominations for the area. Coordinates efforts with broader team members to minimise duplication of effort, maximise efficiency and value for money. Takes accountability for the overall achievement of goals in people matters, customer experience, financial performance, risk, compliance and governance. Analyses effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement. Reviews performance against scorecards, and recommends changes to operational targets and processes to address any gaps. Agrees and manages services levels with internal clients. Manage change risks in Retail and Business Banking: Aids in determining high risk and/or high impact projects/programs/initiatives within the line of business by using the risk grading template. Conducts high level assessments of risks throughout the life-cycle of the project/program/initiative to ensure identified risks are appropriately mitigated prior to the project/program/initiative going live to prevent operational risk incidents. Delivers value-adding risk assessments and advice to strategic/other change projects and new products to ensure changes to the business risk profile are properly quantified and mitigated/managed within agreed risk appetite. Stakeholder engagement: Builds and maintain credible relationships with internal and external stakeholders, including management, internal and external audit, non-executives, regulator as well as peers in local and international banks. Measures: Reduction in audit issues / material findings and/or losses. Reduction in loss events and write-offs. Proactive identification of key themes / initiatives / products and their potential risks across business unit and advising on improved management of risk. People management as per Connect Index Survey. Business partner feedback. Customer survey measurement Preferred Qualification and Experience Minimum Qualification Required: A commercial degree in risk management or similar. Masters level qualification in Commerce, Business Administration or Risk Management Professional qualifications and/or significant experience in accountancy, IT, finance or audit as well as certifications such as CPA, CFA, ACA, CISA, or IIA, would be a distinct advantage. 5 to 7 years Operational Risk Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts. Understand both operational risk and financial reporting risk characteristics. Knowledge/Technical Skills/Expertise Risk/ Reward Thinking Risk Identification Financial statement analysis Risk Response Strategy Risk Measurement Risk Reporting Evaluating Risk Management Effectiveness Economic Capital Management Operational Audit Risk acceptance Operational Risk frameworks Understand the regulatory environment

Introduction The grab operator is responsible for taking wool samples from the bales on OM floor Specification REQUIREMENTS: Good underlying knowledge of wool/mohair Attendance of wool/mohair school Computer literate Knowledge of OM machines will be to your advantage KEY RESPONSIBILITIES OF THIS ROLE: Responsible for taking grab samples Ensure that correct grab and reference samples are sent to the Wool Testing Bureau and boxes Identify bales to be re-channeled Ensure that bales are grabbed in lot order To perform any other ad hoc activities/duties/tasks as requested by his superior anywhere in the plant (BKB) premises

Introduction An opportunity exists for a final year Analytical Chemistry student to complete in-service training within the Chemistry Laboratory of an aseptic pharmaceutical manufacturing plant. Specification The successful candidate will be trained and mentored in relation to the following: 1.Perform duties as instructed by the supervisor including the following but not limited to: Receiving sample and logging on LIMS Receiving of reagents and labelling and storing them Preparation of test solutions and volumetric solutions Sampling for stability from the stability chambers 2.Operate the instruments as per the standard operating procedure. 3.Maintain logbooks of all equipment used on a daily basis, with specific attention to ensuring that data integrity principals are followed for all data that has been generated in the lab. 4.Accurately record all analysis results in the appropriate analysis reference book and report results in the appropriate format for approval by Senior Analyst, Supervisor and Laboratory Manager 5.Perform routine analysis on in-process and final products, raw materials, components and water 6.Participate in all continuous improvement projects in the lab as directed by the supervisor. Requirements Candidates must be in the process of completing their Analytical Chemistry diploma. Furthermore, candidates are expected to have the ability to plan and prioritise, meet deadlines and have attention to detail.

Job Details Retail & Business Banking Job Purpose Proactively identify and remediate Compliance (Regulatory and Operational risk) and implement suitable solutions. Conduct regular coaching sessions and / or workshops in order to close gaps and trends identified (quality audits). To ensure the effective implementation of risk frameworks, provided by Centre within the relevant Branch, Private Banking Suite and Small Enterprises. Key Responsibilities/Accountabilities Proactively detect, gaps, emerging risks and trends in the daily execution of risk and control monitoring, assuring alignment of top emerging risk to the Risk Control Self-Assessment (RCSA) Ensures adherence to policies standards and processes are followed as per laid down criteria to achieve clean audit. Proactively identify, non-adherence to process policy and procedures, adverse staff behavior, security failures and fraud Modus Operandi for remediation and escalation as required. Ensures staff awareness in terms of fraud through re-iterating and endorse change management as well as test understanding. Recommendation of appropriate action plans to relevant leadership to remediate audit findings, control gaps, emerging risks and adverse trends identified. Recommends and implement revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks. Ensures that the correct reporting of any operational thresholds breaches e.g., excess cash holdings. Track and monitor progress in closing out findings from Assurance Reviews and audits completed by Ops Risk, Compliance monitoring and Group Internal Audit (GIA) and Security. Complete daily monitoring and attestation reviews to ensure operational processes are executed as required. Proactively detect, gaps, emerging risks and trends in the daily execution of risk and control monitoring, assuring alignment of top emerging risk to the Risk Control Self-Assessment (RCSA) Ensures adherence to policies standards and processes are followed as per laid down criteria to achieve clean audit. Proactively identify, non-adherence to process policy and procedures, adverse staff behavior, security failures and fraud Modus Operandi for remediation and escalation as required. Ensures staff awareness in terms of fraud through re-iterating and endorse change management as well as test understanding. Recommendation of appropriate action plans to relevant leadership to remediate audit findings, control gaps, emerging risks and adverse trends identified. Recommends and implement revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks. Ensures that the correct reporting of any operational thresholds breaches e.g., excess cash holdings. Track and monitor progress in closing out findings from Assurance Reviews and audits completed by Ops Risk, Compliance monitoring and Group Internal Audit (GIA) and Security. Complete daily monitoring and attestation reviews to ensure operational processes are executed as required. Complete the monthly Risk Log and monitor progress against action plans. Observe, check and provide progress against the agreed remediated action plans. Alert Branch and Provincial Leadership with regards to gaps, trends, incidents, losses, near misses, breaches and irregularities identified. Ensures that escalation processes are followed for Cash Excess Reporting. Ensure POR Managers have a Business Continuity Plan (BCM) in place and that it is updated regularly as and when changes take place, with staff details and recovery team information. Assists the relevant POR Manager by providing input into the Business Continuity Plan, including the updating of staff details and recovery team information. Co-ordinates and updates renewal of Dispensations via Provincial Risk Manager. Monitors all routine aspects for Foreign Exchange Products are adhered to according to laid down procedures. Apply or review for the Dispensations where applicable to enable business to perform optimally. Draw Auto recon data to confirm that documents are managed as per the laid down procedures. Guide the Branch Leadership in completing the documentation with regard to investigations of losses for own area. Conduct routine checks to ensure revenue recoveries affected (including Safe Custody) for all relevant transactions across all the Segments to reduce revenue losses for Standard bank Observe and report on the image risk, premises maintenance and equipment maintenance and ensure that all these are attended to and logged via OPS Connect. Collate and prepare account payments, Staff Expense Claims within authorised limits and ensure they are submitted for payment timeously to Financial Shared Services Unit (FSSU) for payment. Preferred Qualification and Experience Degree 3 -4 years Branch experience 3 -4 years Personal and Business banking 3 - 4 years Risk and Complience experience Knowledge/Technical Skills/Expertise Ensure quarterly checks and scrutinies of all master passwords (time delay locks, alarm systems etc.) are done comprising a physical check and use of the code to verify the master code is valid. Conduct root cause analysis as to reasons for laid down procedures not followed and / or documented according to Compliance standards. Support the team leader/branch manager with Bolstering Checks on all new business as per the prescribed guidelines Ensures that Tellers, ATM, Foreign exchange differences are reported according to laid down procedures. Support the Officer, Risk by doing routine checks on the following: CCTV is fully operational and controls are in place. PINs to security equipment. PINS and Letters of Authority are in place and correctly controlled. - Asset custodianship and ensure that correct routine procedures are observed. - Key register. - Maintenance of duplicate keys is adhered to. - Assist Officer Risk with Monthly and Quarterly Surprise Checks as per laid down procedures. - Blank Forms checks are undertaken. - Tellers are on Dial. - Laid down procedures are undertaken when balancing the ICMS Account - SBV Clearing and Ordering of Cash. - Bank Cheque Book is balanced daily and monthly surprise checks are undertaken

Job Details Retail & Business Banking Job Purpose To provide an acquisition based, proactive sales and service function, aligned to the Prestige Banking customer value proposition, in order to add value and contribute to the overall profitability of the Direct CST. To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand. To take demand from Prestige customers for any banking matters ranging from product questions to customer account activities (e.g., account status, statements, debit order information, etc.), as well as personal account opening whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters Key Responsibilities/Accountabilities Engages with customers in order to understand what matters to the customer and deliver against those demands. Identifies authenticity of the customer in order to prevent disclosure of information to unauthorised persons. Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand (which includes the processing of customer mandates and documentation requirements for banking facilities). Drives one-and-done as far as possible - updates relevant systems with history notes as applicable. Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. Deals with customer enquiries, ranging from product questions and customer account activities across all mediums available in the Direct CST within the agreed service times Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures (where applicable) and ensures business processes are followed (i.e., customer receives this in writing). Manages the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements. Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.). Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice. Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities. Preferred Qualification and Experience Meets FAIS intermediary services and FAIS advice requirements Relevant FAIS qualification with FAIS experience and operates without supervision for intermediary services. Operates under supervision or advice. Previous sales experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products Knowledge/Technical Skills/Expertise Delivers against what matters to the customer (within laid-down policies and procedures). Value vs failure demand (improvement in ratio of value demand versus failure demand). Improvement of capability of response. Customer demand perfectly delivered without any comebacks' (e.g., one-and-done; reduced abandonment rates). Customer satisfaction rating. Minimised customer hand offs. Highlighting, acting and adhering to areas of improvement. Work force schedule adherence. Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor. Increased growth in profitability by exceeding financial aspirations (new business sales targets, cross and upsell, migration etc.) Net Promoter Score (NPS) Satisfactory reports (audits, KYC, NPL etc.)

Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty. Job Purpose To support the Business Manager with the day to day running and maintenance of the portfolio. To provide a central office-bound contact point for customers. To deal with all credit related issues in Lifestyle and Entrepreneur segments. To ensure effective communication with Business Managers on all matters relating to the portfolio. Key Responsibilities/Accountabilities Customer Experience Provides a consistent customer experience in line with the Small Enterprise Customer Value Proposition Provides a second face office-bound (information/ query handling) service point for Entrepreneur customers. Performs a liaison role between the Business Managers, customers, branches and back office service fulfilment and credit functions. Interacts with customers to establish financial information requirements. Educates customers regarding the parameters and routine procedures governing entrepreneur product and service offerings. Interviews Business customers, when required. Assists with completion of documents and opening of all accounts for the Entrepreneur segment. Ensures that welcome letters are sent to new customers. Attends to transferring and closing of accounts, when necessary. Effectively migrates customers to Direct Channels. Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non-first contact resolution” as appropriate. Ensures that service requests in personal work list are actioned within agreed timelines. Ensures accurate capture, updates or amendments of customer information and history notes. Compliance Complete all compliance training within laid down timelines Lending support and risk management Accurately and efficiently collates and check securities documentation and mandates for banking facilities. Analyses business and financial information e.g. balance sheets, financial statements and management accounts, to prepare and motivate non-scored credit applications in line with credit requirements. Processes scored/un-scored credit applications. Monitors daily excesses to ensure that customer facilities are managed within the parameters set by Credit. Ensures timeous completion of all credit reviews. Ensures the preparation and completion of security documents for accounts on the relevant portfolio • Actions the daily credit violations. Assists with credit checks on new and existing accounts and credit applications, when necessary. Arranges and prepares the manager's appointments for the week ahead. Supports the manager in researching and prospecting for new and migratory business. Drive Transaction Led Acquisition Maintains customer portfolio data to identify opportunities for additional facilities. Cross-sells additional value adding products and services to existing customers to assist them in growing their businesses. Identifies and generate sales leads to stakeholders e.g. Personal Market, Vehicle and Asset Finance; Electronic Banking; Standard Bank Financial Consultants; Standard Bank Insurance Brokers, etc. Completes sales and lead generation tracking forms on a daily basis. Ensures that targets and budgets are met. • Participates in tactical sales/marketing activities as required. • Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified. • Identifies and actions opportunities for cross- and up-sell. • Identifies migration opportunities and sells products/services reactively. Reports • Scrutinises/Actions all relevant reports according to laid-down instructions, especially the following: o Report 8918 (Referral report) where applicable. o Report 8665/2084 o Actioning of report 2031 (Overdraft list of current/staff accounts) o Actioning of report 2099 (Limit reviews) o Actioning of excess and dormancy list received from credit o Actions Know Your Customer (KYC) and Enhanced Due Diligence (EDD) reports Routine • Actions credit referrals • Actions credit violations • Captures applications for Property Guarantees • Captures applications for Lease Guarantees Preferred Qualification and Experience • Business Related Degree - listed on the FSCA's qualification list • Driver's Licence • RE5 examination completed. • Roles has been classified as a FAIS Representative role • 3-4 years branch experience • An understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the small, medium business market. Knowledge/Technical Skills/Expertise • Has the need to focus on one task and complete it thoroughly. • Goal directed and persistent. • Enjoys researching, sourcing and gathering information and ideas. • Enjoys working with clients, analysing their needs, negotiating and selling/servicing. • Ability to source, analyse and act on one's knowledge of the customer. • Ability to create and maintain quality customer interactions. • Ability to elicit and appropriately act upon customer feedback. • Ability to analyse a single source of customer information to assess potential customer needs. • Ability to effectively communicate with customers via various channels and display knowledge of the entire bank value chain and how hand-offs work between business areas. • Ability to generate deep customer insights through communication skills. • Ability to operate within a service-focused environment. • Ability to link offering and financial solutions knowledge to meet customer needs. • Ability to identify and action opportunities for cross- and up-sell. • Ability to display a customer service orientation (pro-active display of service, gives customer “more than what they want”). • Ability to engage with customers in a mutually beneficial manner.